Author Topic: The installer won't open  (Read 1408 times)

Offline desbest

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  • Posts: 31
Re: The installer won't open
« Reply #15 on: July 14, 2022, 12:47:34 PM »
Yes I'm running 64 bit windows.


Offline CISfan

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  • Posts: 1828
Re: The installer won't open
« Reply #16 on: July 14, 2022, 12:53:33 PM »
Ok, thanks.

Do you have any applications running (other security suites perhaps) that could prevent or possibly interfere with CIS installation?

Offline futuretech

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Re: The installer won't open
« Reply #17 on: July 14, 2022, 01:41:49 PM »
You probably don't even need to run the cleanup tool, just clear your temp folder and delete comodo folders from the programdata and program files directory, as long as you don't have other comodo products installed e.g. comodo dragon, secure shopping, etc. Then run the CIS installer by using run as administrator context menu instead of just double clicking it. If it still fails to install you can grap the installation logs from the temp folder, look for cmdinstall.7z archive files.

Offline desbest

  • Comodo Member
  • **
  • Posts: 31
Re: The installer won't open
« Reply #18 on: July 15, 2022, 04:52:11 AM »
I've tried deleting the files from these directories that said Comodo

  • c:\programdata
  • c:\program files
  • c:\program files (x86)
  • %appdata%
  • %localappdata
  • %temp% (I even went a step further by deleting everything inside the temporary folder)

And it still doesn't work. Running the installer "as administrator" doesn't help either.

The log files are below, taken from the %temp% folder.

cmdinstall.exe_22-07-15_09.07.07.log.7z > cmdinstall.exe_22_07_15_09.07.07.log

Code: [Select]


[47004] Log started: 22/07/15 09:07:07
[47004] Command line:  "C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\cmdinstall.exe" -log  -setupname "cispremium_only_installer.exe" -sfx "C:\Users\BX2PC\Downloads" -theme lycia -type alone  -mode cispremium -cisoffersonly
Command: <log>; args(0):
Command: <theme>; args(1): <lycia>,
Command: <setupname>; args(1): <cispremium_only_installer.exe>,
Command: <type>; args(1): <alone>,
Command: <mode>; args(1): <cispremium>,
Command: <sfx>; args(1): <C:\Users\BX2PC\Downloads>,
Command: <cisoffersonly>; args(0):
[47004] App version: 12.2.2.8012
[47004] CIS ID: {DE000BEE-4192-42B4-939A-42828A1AB7CC}
[47004] User: BX2PC
[47004] User is admin: 1
[47004] User is system: 0
[47004] Parent process: 44652 = \Device\HarddiskVolume3\Users\BX2PC\Downloads\cispremium_only_installer.exe
[47004] Memory: Total 7981 mb, Free 896 mb
[47004] Disks: C (969864 mb)
[47004] Session 0 (Services), user (), state 4 (active: no)
[47004] Session 0 (Console), user (BX2PC), state 0 (active: yes)
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:115 >> IsWow64Process said process is running under WOW64
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:124 >> Also test GetNativeSystemInfo: its said Processor Architecture is PROCESSOR_ARCHITECTURE_AMD64
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:141 >> User is Admin: YES
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:142 >> Windows Version test: x64
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:143 >> Windows Version test: SERVER - NO
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:144 >> Windows Version test: XP - NO
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:145 >> Windows Version test: XP or VISTA - NO
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:146 >> Windows Version test: XP or higher - YES
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:147 >> Windows Version test: XP SP2 or higher - YES
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:148 >> Windows Version test: VISTA or higher - YES
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:149 >> Windows Version test: 7 or higher - YES
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:150 >> Windows Version test: 8 or higher - YES
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:151 >> Windows Version test: 8.1 or higher - YES
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:152 >> Windows Version test: 10 or higher - YES
[47004] 9:7:10 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:61 >> Data blob loading result: 0
[47004] 9:7:10 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\Cam': 2
[47004] 9:7:10 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:464 >> Cannot read binary value from 'ABC login': 2
[47004] 9:7:10 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:122 >> License loaded
[47004] 9:7:19 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\cmdhtml.dll' signer is 'Comodo Security Solutions, Inc.'
[47004] 9:7:20 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\themes\ilycia.set' signer is 'Comodo Security Solutions, Inc.'
[47004] 9:7:20 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\7za.dll' signer is 'Comodo Security Solutions, Inc.'
[47004] 9:7:20 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\cmdinstall.exe' signer is 'Comodo Security Solutions, Inc.'
[47004] 9:7:34 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\cmdres.dll' signer is 'Comodo Security Solutions, Inc.'
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:156 >> 27 languages loaded
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\Configurations': 2
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:163 >> User default language 0809
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1141 >> Mutex created (app type Global\{48222F79-874D-414E-9563-03C664764923})
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1145 >> Mutex created (block all Global\{A38AE876-E670-4CEE-8866-CE62B6FD58E1})
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\VolatileData': 2
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\VolatileData': 2
[47004] 9:7:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[47004] 9:7:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\Configurations': 2
[47004] 9:7:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:108 >> Data blob loading failed
[47004] 9:7:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:116 >> CisFeature AV / FW installed: no / no
[47004] 9:7:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2500 >> File name found
[47004] 9:7:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2513 >> Not found hash
[47004] 9:7:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2133 >> Affiliate ID: 138430100, Channel ID: 138430100
[47004] 9:7:44 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\application.cpp:358 >> Searching property 'ProductCode' for msi package 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\cis\download\installs\xml_binaries\cis\cis_setup_x64.msi'
[47004] 9:7:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:381 >> CIS ID loaded from path (C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\cis\download\installs\xml_binaries\cis\cis_setup_x64.msi): {529CC629-B436-4886-B322-4BE75B97783D}
[47004] 9:7:46 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:363 >> Cannot read string value from 'ValkyrieApi': 2
[47004] 9:7:46 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[47004] 9:7:46 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs\0\Lvs\': 2
[47004] 9:7:46 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:581 >> Cannot delete value 'SOFTWARE\COMODO\CIS\Data' - 'PaarEventIS': 2
[47004] 9:7:46 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:294 >> Starting PAAR signature
[47004] 9:7:46 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:237 >> Starting check internet, resolving addresses ...
[47004] 9:7:46 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\ui\wizards\install\ui-full\fulluisheet.cpp:67 >> CIS only flow initiated
[47004] 9:7:53 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:288 >> Internet checking result: 1
[47004] 9:7:56 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:347 >> PAAR data. Affiliate: 138430100. Product: cispremium_installer_x64 (cispremiuminstallerx64), code: 5. Windows language: English,UnitedKingdom. User language: English,UnitedStates (1033). PC ID: 87EC95ED859B026349F79A4B1B768124. Version: 12.2.2.8012. Platform: 28/64
[47004] 9:8:1 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:631 >> Request result: 0x0, http status is 200
[47004] 9:8:1 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:441 >> PAAR request 0: 1 -> licensing.security.comodo.com//info?comp=87EC95ED859B026349F79A4B1B768124&product=5&affiliate=138430100&version=12.2.2.8012&activitytype=1&key=&email=&oslang=2057&applang=1033&osid=28&osplat=64
[47004] 9:20:59 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:340 >> Exception thrown
[47004] 9:20:59 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\usagestatistics.cpp:179 >> Failed to send telemetry 80072ee2
[47004] 9:20:59 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:751 >> Installer's exit code: 0
[47004] Log ended: Invalid DateTime



cv_debug.log

Code: [Select]
{"logTime": "0714/202934", "correlationVector":"PRIRqVUvsEgd+oE307zo8T","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0714/203125", "correlationVector":"VUTKGsOOW92WKHGMYHF1d9","action":"EXTENSION_ACTIVITY_LOG_STATUS_FETCHER", "result":""}
{"logTime": "0714/203158", "correlationVector":"1DF9797B712E4E99A3BB0E8B212A9B4B","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0714/203158", "correlationVector":"8yPVyCOE43ggNalJWBRM+g","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0714/212121", "correlationVector":"9875CF89D22042D0B0AD033F7CC7CE7F","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0714/222121", "correlationVector":"B5013F82D527477DA079FFBD87621F87","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0714/232121", "correlationVector":"D2EB621110DC4E579853C2264EEE8900","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0715/002121", "correlationVector":"93DBE634687F487C8BA4BE3FB34DB8CF","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0715/003327", "correlationVector":"2+Q4dDSSM7SRP8zyt/1BTD","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0715/003328", "correlationVector":"QuA68gJo+6pDQgl4kkKcof","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0715/003329", "correlationVector":"hZr7gQXgTFGW0teEq0jGEe","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0715/012121", "correlationVector":"3EE947EC7DDF472695E02C2D5A5C3034","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0715/012931", "correlationVector":"vc85Auv4MkKHT9WTj6rq9E","action":"EXTENSION_ACTIVITY_LOG_STATUS_FETCHER", "result":""}
{"logTime": "0715/032805", "correlationVector":"70D26AF7E8994756824107015BD72467","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0715/040436", "correlationVector":"n7SzrsXDZkAet0YKvyA9gV","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0715/040451", "correlationVector":"YXLHWWhOPZOLuTUTWlZAvS","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0715/042739", "correlationVector":"A76FE9B96108493AA43AC6AB51331831","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0715/052739", "correlationVector":"7D1823A94A6C40E2B9D82BCC83BBCE60","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0715/060942", "correlationVector":"9tPt0wly5YWrct/rFxRrsH","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0715/060945", "correlationVector":"p0ExQGJ7OIOkCuU2OPewjC","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0715/075335", "correlationVector":"ylrcyndb6JeiSvpmvcpVGx","action":"EXTENSION_ACTIVITY_LOG_STATUS_FETCHER", "result":""}
{"logTime": "0715/075443", "correlationVector":"44AD1ACDD00343099C878B12DC8C0C80","action":"FETCH_UX_CONFIG", "result":""}


cmdinstall.exe_22-07-14_21.05.04.log

Code: [Select]


[10688] Log started: 22/07/14 21:05:04
[10688] Command line:  "C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe" -log  -setupname "cispremium_only_installer.exe" -sfx "C:\Users\BX2PC\Downloads" -theme lycia -type alone  -mode cispremium -cisoffersonly
Command: <log>; args(0):
Command: <theme>; args(1): <lycia>,
Command: <setupname>; args(1): <cispremium_only_installer.exe>,
Command: <type>; args(1): <alone>,
Command: <mode>; args(1): <cispremium>,
Command: <sfx>; args(1): <C:\Users\BX2PC\Downloads>,
Command: <cisoffersonly>; args(0):
[10688] App version: 12.2.2.8012
[10688] CIS ID: {DE000BEE-4192-42B4-939A-42828A1AB7CC}
[10688] User: BX2PC
[10688] User is admin: 0
[10688] User is system: 0
[10688] Parent process: 20540 = \Device\HarddiskVolume3\Users\BX2PC\Downloads\cispremium_only_installer.exe
[10688] Memory: Total 7981 mb, Free 2398 mb
[10688] Disks: C (974680 mb)
[10688] Session 0 (Services), user (), state 4 (active: no)
[10688] Session 0 (Console), user (BX2PC), state 0 (active: yes)
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:115 >> IsWow64Process said process is running under WOW64
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:124 >> Also test GetNativeSystemInfo: its said Processor Architecture is PROCESSOR_ARCHITECTURE_AMD64
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:141 >> User is Admin: NO
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:142 >> Windows Version test: x64
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:143 >> Windows Version test: SERVER - NO
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:144 >> Windows Version test: XP - NO
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:145 >> Windows Version test: XP or VISTA - NO
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:146 >> Windows Version test: XP or higher - YES
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:147 >> Windows Version test: XP SP2 or higher - YES
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:148 >> Windows Version test: VISTA or higher - YES
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:149 >> Windows Version test: 7 or higher - YES
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:150 >> Windows Version test: 8 or higher - YES
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:151 >> Windows Version test: 8.1 or higher - YES
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:152 >> Windows Version test: 10 or higher - YES
[10688] 21:5:26 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:61 >> Data blob loading result: 0
[10688] 21:5:26 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\Cam': 2
[10688] 21:5:26 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:464 >> Cannot read binary value from 'ABC login': 2
[10688] 21:5:26 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:122 >> License loaded
[10688] 21:5:34 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdhtml.dll' signer is 'Comodo Security Solutions, Inc.'
[10688] 21:5:38 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\themes\ilycia.set' signer is 'Comodo Security Solutions, Inc.'
[10688] 21:5:38 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\7za.dll' signer is 'Comodo Security Solutions, Inc.'
[10688] 21:5:38 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe' signer is 'Comodo Security Solutions, Inc.'
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdres.dll' signer is 'Comodo Security Solutions, Inc.'
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:156 >> 27 languages loaded
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\Configurations': 2
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:163 >> User default language 0809
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:30 >> Cannot create key 'SOFTWARE\COMODO\CIS\Installer\Instance': 5
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regcomtools.cpp:48 >> Cant init SVC facade: 0x80040154
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1141 >> Mutex created (app type Global\{48222F79-874D-414E-9563-03C664764923})
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1145 >> Mutex created (block all Global\{A38AE876-E670-4CEE-8866-CE62B6FD58E1})
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\VolatileData': 2
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\VolatileData': 2
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1572 >> Installer ('C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe' - '-log -theme "lycia" -setupname "cispremium_only_installer.exe" -type "alone" -mode "cispremium" -sfx "C:\Users\BX2PC\Downloads" -cisoffersonly -elevated   -logfile "C:\Users\BX2PC\AppData\Local\Temp\\cmdinstall.exe_22-07-14_21.05.04.log" -parent 10688 "BX2PC" 1616 ') elevating


[16980] Log started: 22/07/14 21:05:48
[16980] Command line:  "C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe" -log -theme "lycia" -setupname "cispremium_only_installer.exe" -type "alone" -mode "cispremium" -sfx "C:\Users\BX2PC\Downloads" -cisoffersonly -elevated   -logfile "C:\Users\BX2PC\AppData\Local\Temp\\cmdinstall.exe_22-07-14_21.05.04.log" -parent 10688 "BX2PC" 1616
Command: <log>; args(0):
Command: <logfile>; args(1): <C:\Users\BX2PC\AppData\Local\Temp\\cmdinstall.exe_22-07-14_21.05.04.log>,
Command: <theme>; args(1): <lycia>,
Command: <setupname>; args(1): <cispremium_only_installer.exe>,
Command: <type>; args(1): <alone>,
Command: <mode>; args(1): <cispremium>,
Command: <sfx>; args(1): <C:\Users\BX2PC\Downloads>,
Command: <elevated>; args(0):
Command: <cisoffersonly>; args(0):
Command: <parent>; args(3): <10688>, <BX2PC>, <1616>,
[16980] App version: 12.2.2.8012
[16980] CIS ID: {DE000BEE-4192-42B4-939A-42828A1AB7CC}
[16980] User: BX2PC
[16980] User is admin: 1
[16980] User is system: 0
[16980] Parent process: 10688 = \Device\HarddiskVolume3\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe
[16980] Memory: Total 7981 mb, Free 2549 mb
[16980] Disks: C (974904 mb)
[16980] Session 0 (Services), user (), state 4 (active: no)
[16980] Session 0 (Console), user (BX2PC), state 0 (active: yes)
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:115 >> IsWow64Process said process is running under WOW64
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:124 >> Also test GetNativeSystemInfo: its said Processor Architecture is PROCESSOR_ARCHITECTURE_AMD64
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:141 >> User is Admin: YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:142 >> Windows Version test: x64
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:143 >> Windows Version test: SERVER - NO
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:144 >> Windows Version test: XP - NO
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:145 >> Windows Version test: XP or VISTA - NO
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:146 >> Windows Version test: XP or higher - YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:147 >> Windows Version test: XP SP2 or higher - YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:148 >> Windows Version test: VISTA or higher - YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:149 >> Windows Version test: 7 or higher - YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:150 >> Windows Version test: 8 or higher - YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:151 >> Windows Version test: 8.1 or higher - YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:152 >> Windows Version test: 10 or higher - YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2145 >> Parent process: 10688, BX2PC, 1616
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:61 >> Data blob loading result: 0
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\Cam': 2
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:464 >> Cannot read binary value from 'ABC login': 2
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:122 >> License loaded
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdhtml.dll' signer is 'Comodo Security Solutions, Inc.'
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\themes\ilycia.set' signer is 'Comodo Security Solutions, Inc.'
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\7za.dll' signer is 'Comodo Security Solutions, Inc.'
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe' signer is 'Comodo Security Solutions, Inc.'
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdres.dll' signer is 'Comodo Security Solutions, Inc.'
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\application.cpp:358 >> Searching property 'ProductCode' for msi package 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cis\download\installs\xml_binaries\cis\cis_setup_x64.msi'
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:381 >> CIS ID loaded from path (C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cis\download\installs\xml_binaries\cis\cis_setup_x64.msi): {529CC629-B436-4886-B322-4BE75B97783D}
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:156 >> 27 languages loaded
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\Configurations': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:163 >> User default language 0809
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1141 >> Mutex created (app type Global\{48222F79-874D-414E-9563-03C664764923})
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1145 >> Mutex created (block all Global\{A38AE876-E670-4CEE-8866-CE62B6FD58E1})
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\VolatileData': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\VolatileData': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\Configurations': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:108 >> Data blob loading failed
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:116 >> CisFeature AV / FW installed: no / no
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2500 >> File name found
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2513 >> Not found hash
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2133 >> Affiliate ID: 138430100, Channel ID: 138430100
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:363 >> Cannot read string value from 'ValkyrieApi': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs\0\Lvs\': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:581 >> Cannot delete value 'SOFTWARE\COMODO\CIS\Data' - 'PaarEventIS': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\ui\wizards\install\ui-full\fulluisheet.cpp:67 >> CIS only flow initiated
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:237 >> Starting check internet, resolving addresses ...
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:294 >> Starting PAAR signature
[16980] 21:5:59 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:347 >> PAAR data. Affiliate: 138430100. Product: cispremium_installer_x64 (cispremiuminstallerx64), code: 5. Windows language: English,UnitedKingdom. User language: English,UnitedStates (1033). PC ID: 87EC95ED859B026349F79A4B1B768124. Version: 12.2.2.8012. Platform: 28/64
[16980] 21:6:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:288 >> Internet checking result: 1
[16980] 21:40:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\usagestatistics.cpp:179 >> Failed to send telemetry 80072ee2

« Last Edit: July 15, 2022, 04:55:51 AM by desbest »

Offline C.O.M.O.D.O RT

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Re: The installer won't open
« Reply #19 on: July 15, 2022, 05:32:07 AM »
I've tried deleting the files from these directories that said Comodo

  • c:\programdata
  • c:\program files
  • c:\program files (x86)
  • %appdata%
  • %localappdata
  • %temp% (I even went a step further by deleting everything inside the temporary folder)

And it still doesn't work. Running the installer "as administrator" doesn't help either.

The log files are below, taken from the %temp% folder.

cmdinstall.exe_22-07-15_09.07.07.log.7z > cmdinstall.exe_22_07_15_09.07.07.log

Code: [Select]


[47004] Log started: 22/07/15 09:07:07
[47004] Command line:  "C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\cmdinstall.exe" -log  -setupname "cispremium_only_installer.exe" -sfx "C:\Users\BX2PC\Downloads" -theme lycia -type alone  -mode cispremium -cisoffersonly
Command: <log>; args(0):
Command: <theme>; args(1): <lycia>,
Command: <setupname>; args(1): <cispremium_only_installer.exe>,
Command: <type>; args(1): <alone>,
Command: <mode>; args(1): <cispremium>,
Command: <sfx>; args(1): <C:\Users\BX2PC\Downloads>,
Command: <cisoffersonly>; args(0):
[47004] App version: 12.2.2.8012
[47004] CIS ID: {DE000BEE-4192-42B4-939A-42828A1AB7CC}
[47004] User: BX2PC
[47004] User is admin: 1
[47004] User is system: 0
[47004] Parent process: 44652 = \Device\HarddiskVolume3\Users\BX2PC\Downloads\cispremium_only_installer.exe
[47004] Memory: Total 7981 mb, Free 896 mb
[47004] Disks: C (969864 mb)
[47004] Session 0 (Services), user (), state 4 (active: no)
[47004] Session 0 (Console), user (BX2PC), state 0 (active: yes)
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:115 >> IsWow64Process said process is running under WOW64
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:124 >> Also test GetNativeSystemInfo: its said Processor Architecture is PROCESSOR_ARCHITECTURE_AMD64
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:141 >> User is Admin: YES
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:142 >> Windows Version test: x64
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:143 >> Windows Version test: SERVER - NO
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:144 >> Windows Version test: XP - NO
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:145 >> Windows Version test: XP or VISTA - NO
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:146 >> Windows Version test: XP or higher - YES
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:147 >> Windows Version test: XP SP2 or higher - YES
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:148 >> Windows Version test: VISTA or higher - YES
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:149 >> Windows Version test: 7 or higher - YES
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:150 >> Windows Version test: 8 or higher - YES
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:151 >> Windows Version test: 8.1 or higher - YES
[47004] 9:7:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:152 >> Windows Version test: 10 or higher - YES
[47004] 9:7:10 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:61 >> Data blob loading result: 0
[47004] 9:7:10 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\Cam': 2
[47004] 9:7:10 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:464 >> Cannot read binary value from 'ABC login': 2
[47004] 9:7:10 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:122 >> License loaded
[47004] 9:7:19 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\cmdhtml.dll' signer is 'Comodo Security Solutions, Inc.'
[47004] 9:7:20 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\themes\ilycia.set' signer is 'Comodo Security Solutions, Inc.'
[47004] 9:7:20 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\7za.dll' signer is 'Comodo Security Solutions, Inc.'
[47004] 9:7:20 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\cmdinstall.exe' signer is 'Comodo Security Solutions, Inc.'
[47004] 9:7:34 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\cmdres.dll' signer is 'Comodo Security Solutions, Inc.'
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:156 >> 27 languages loaded
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\Configurations': 2
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:163 >> User default language 0809
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1141 >> Mutex created (app type Global\{48222F79-874D-414E-9563-03C664764923})
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1145 >> Mutex created (block all Global\{A38AE876-E670-4CEE-8866-CE62B6FD58E1})
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\VolatileData': 2
[47004] 9:7:41 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\VolatileData': 2
[47004] 9:7:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[47004] 9:7:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\Configurations': 2
[47004] 9:7:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:108 >> Data blob loading failed
[47004] 9:7:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:116 >> CisFeature AV / FW installed: no / no
[47004] 9:7:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2500 >> File name found
[47004] 9:7:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2513 >> Not found hash
[47004] 9:7:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2133 >> Affiliate ID: 138430100, Channel ID: 138430100
[47004] 9:7:44 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\application.cpp:358 >> Searching property 'ProductCode' for msi package 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\cis\download\installs\xml_binaries\cis\cis_setup_x64.msi'
[47004] 9:7:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:381 >> CIS ID loaded from path (C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.001\cis\download\installs\xml_binaries\cis\cis_setup_x64.msi): {529CC629-B436-4886-B322-4BE75B97783D}
[47004] 9:7:46 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:363 >> Cannot read string value from 'ValkyrieApi': 2
[47004] 9:7:46 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[47004] 9:7:46 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs\0\Lvs\': 2
[47004] 9:7:46 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:581 >> Cannot delete value 'SOFTWARE\COMODO\CIS\Data' - 'PaarEventIS': 2
[47004] 9:7:46 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:294 >> Starting PAAR signature
[47004] 9:7:46 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:237 >> Starting check internet, resolving addresses ...
[47004] 9:7:46 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\ui\wizards\install\ui-full\fulluisheet.cpp:67 >> CIS only flow initiated
[47004] 9:7:53 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:288 >> Internet checking result: 1
[47004] 9:7:56 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:347 >> PAAR data. Affiliate: 138430100. Product: cispremium_installer_x64 (cispremiuminstallerx64), code: 5. Windows language: English,UnitedKingdom. User language: English,UnitedStates (1033). PC ID: 87EC95ED859B026349F79A4B1B768124. Version: 12.2.2.8012. Platform: 28/64
[47004] 9:8:1 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:631 >> Request result: 0x0, http status is 200
[47004] 9:8:1 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:441 >> PAAR request 0: 1 -> licensing.security.comodo.com//info?comp=87EC95ED859B026349F79A4B1B768124&product=5&affiliate=138430100&version=12.2.2.8012&activitytype=1&key=&email=&oslang=2057&applang=1033&osid=28&osplat=64
[47004] 9:20:59 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:340 >> Exception thrown
[47004] 9:20:59 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\usagestatistics.cpp:179 >> Failed to send telemetry 80072ee2
[47004] 9:20:59 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:751 >> Installer's exit code: 0
[47004] Log ended: Invalid DateTime



cv_debug.log

Code: [Select]
{"logTime": "0714/202934", "correlationVector":"PRIRqVUvsEgd+oE307zo8T","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0714/203125", "correlationVector":"VUTKGsOOW92WKHGMYHF1d9","action":"EXTENSION_ACTIVITY_LOG_STATUS_FETCHER", "result":""}
{"logTime": "0714/203158", "correlationVector":"1DF9797B712E4E99A3BB0E8B212A9B4B","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0714/203158", "correlationVector":"8yPVyCOE43ggNalJWBRM+g","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0714/212121", "correlationVector":"9875CF89D22042D0B0AD033F7CC7CE7F","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0714/222121", "correlationVector":"B5013F82D527477DA079FFBD87621F87","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0714/232121", "correlationVector":"D2EB621110DC4E579853C2264EEE8900","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0715/002121", "correlationVector":"93DBE634687F487C8BA4BE3FB34DB8CF","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0715/003327", "correlationVector":"2+Q4dDSSM7SRP8zyt/1BTD","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0715/003328", "correlationVector":"QuA68gJo+6pDQgl4kkKcof","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0715/003329", "correlationVector":"hZr7gQXgTFGW0teEq0jGEe","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0715/012121", "correlationVector":"3EE947EC7DDF472695E02C2D5A5C3034","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0715/012931", "correlationVector":"vc85Auv4MkKHT9WTj6rq9E","action":"EXTENSION_ACTIVITY_LOG_STATUS_FETCHER", "result":""}
{"logTime": "0715/032805", "correlationVector":"70D26AF7E8994756824107015BD72467","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0715/040436", "correlationVector":"n7SzrsXDZkAet0YKvyA9gV","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0715/040451", "correlationVector":"YXLHWWhOPZOLuTUTWlZAvS","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0715/042739", "correlationVector":"A76FE9B96108493AA43AC6AB51331831","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0715/052739", "correlationVector":"7D1823A94A6C40E2B9D82BCC83BBCE60","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0715/060942", "correlationVector":"9tPt0wly5YWrct/rFxRrsH","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0715/060945", "correlationVector":"p0ExQGJ7OIOkCuU2OPewjC","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0715/075335", "correlationVector":"ylrcyndb6JeiSvpmvcpVGx","action":"EXTENSION_ACTIVITY_LOG_STATUS_FETCHER", "result":""}
{"logTime": "0715/075443", "correlationVector":"44AD1ACDD00343099C878B12DC8C0C80","action":"FETCH_UX_CONFIG", "result":""}


cmdinstall.exe_22-07-14_21.05.04.log

Code: [Select]


[10688] Log started: 22/07/14 21:05:04
[10688] Command line:  "C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe" -log  -setupname "cispremium_only_installer.exe" -sfx "C:\Users\BX2PC\Downloads" -theme lycia -type alone  -mode cispremium -cisoffersonly
Command: <log>; args(0):
Command: <theme>; args(1): <lycia>,
Command: <setupname>; args(1): <cispremium_only_installer.exe>,
Command: <type>; args(1): <alone>,
Command: <mode>; args(1): <cispremium>,
Command: <sfx>; args(1): <C:\Users\BX2PC\Downloads>,
Command: <cisoffersonly>; args(0):
[10688] App version: 12.2.2.8012
[10688] CIS ID: {DE000BEE-4192-42B4-939A-42828A1AB7CC}
[10688] User: BX2PC
[10688] User is admin: 0
[10688] User is system: 0
[10688] Parent process: 20540 = \Device\HarddiskVolume3\Users\BX2PC\Downloads\cispremium_only_installer.exe
[10688] Memory: Total 7981 mb, Free 2398 mb
[10688] Disks: C (974680 mb)
[10688] Session 0 (Services), user (), state 4 (active: no)
[10688] Session 0 (Console), user (BX2PC), state 0 (active: yes)
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:115 >> IsWow64Process said process is running under WOW64
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:124 >> Also test GetNativeSystemInfo: its said Processor Architecture is PROCESSOR_ARCHITECTURE_AMD64
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:141 >> User is Admin: NO
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:142 >> Windows Version test: x64
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:143 >> Windows Version test: SERVER - NO
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:144 >> Windows Version test: XP - NO
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:145 >> Windows Version test: XP or VISTA - NO
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:146 >> Windows Version test: XP or higher - YES
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:147 >> Windows Version test: XP SP2 or higher - YES
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:148 >> Windows Version test: VISTA or higher - YES
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:149 >> Windows Version test: 7 or higher - YES
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:150 >> Windows Version test: 8 or higher - YES
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:151 >> Windows Version test: 8.1 or higher - YES
[10688] 21:5:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:152 >> Windows Version test: 10 or higher - YES
[10688] 21:5:26 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:61 >> Data blob loading result: 0
[10688] 21:5:26 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\Cam': 2
[10688] 21:5:26 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:464 >> Cannot read binary value from 'ABC login': 2
[10688] 21:5:26 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:122 >> License loaded
[10688] 21:5:34 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdhtml.dll' signer is 'Comodo Security Solutions, Inc.'
[10688] 21:5:38 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\themes\ilycia.set' signer is 'Comodo Security Solutions, Inc.'
[10688] 21:5:38 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\7za.dll' signer is 'Comodo Security Solutions, Inc.'
[10688] 21:5:38 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe' signer is 'Comodo Security Solutions, Inc.'
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdres.dll' signer is 'Comodo Security Solutions, Inc.'
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:156 >> 27 languages loaded
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\Configurations': 2
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:163 >> User default language 0809
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:30 >> Cannot create key 'SOFTWARE\COMODO\CIS\Installer\Instance': 5
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regcomtools.cpp:48 >> Cant init SVC facade: 0x80040154
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1141 >> Mutex created (app type Global\{48222F79-874D-414E-9563-03C664764923})
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1145 >> Mutex created (block all Global\{A38AE876-E670-4CEE-8866-CE62B6FD58E1})
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\VolatileData': 2
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\VolatileData': 2
[10688] 21:5:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1572 >> Installer ('C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe' - '-log -theme "lycia" -setupname "cispremium_only_installer.exe" -type "alone" -mode "cispremium" -sfx "C:\Users\BX2PC\Downloads" -cisoffersonly -elevated   -logfile "C:\Users\BX2PC\AppData\Local\Temp\\cmdinstall.exe_22-07-14_21.05.04.log" -parent 10688 "BX2PC" 1616 ') elevating


[16980] Log started: 22/07/14 21:05:48
[16980] Command line:  "C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe" -log -theme "lycia" -setupname "cispremium_only_installer.exe" -type "alone" -mode "cispremium" -sfx "C:\Users\BX2PC\Downloads" -cisoffersonly -elevated   -logfile "C:\Users\BX2PC\AppData\Local\Temp\\cmdinstall.exe_22-07-14_21.05.04.log" -parent 10688 "BX2PC" 1616
Command: <log>; args(0):
Command: <logfile>; args(1): <C:\Users\BX2PC\AppData\Local\Temp\\cmdinstall.exe_22-07-14_21.05.04.log>,
Command: <theme>; args(1): <lycia>,
Command: <setupname>; args(1): <cispremium_only_installer.exe>,
Command: <type>; args(1): <alone>,
Command: <mode>; args(1): <cispremium>,
Command: <sfx>; args(1): <C:\Users\BX2PC\Downloads>,
Command: <elevated>; args(0):
Command: <cisoffersonly>; args(0):
Command: <parent>; args(3): <10688>, <BX2PC>, <1616>,
[16980] App version: 12.2.2.8012
[16980] CIS ID: {DE000BEE-4192-42B4-939A-42828A1AB7CC}
[16980] User: BX2PC
[16980] User is admin: 1
[16980] User is system: 0
[16980] Parent process: 10688 = \Device\HarddiskVolume3\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe
[16980] Memory: Total 7981 mb, Free 2549 mb
[16980] Disks: C (974904 mb)
[16980] Session 0 (Services), user (), state 4 (active: no)
[16980] Session 0 (Console), user (BX2PC), state 0 (active: yes)
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:115 >> IsWow64Process said process is running under WOW64
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:124 >> Also test GetNativeSystemInfo: its said Processor Architecture is PROCESSOR_ARCHITECTURE_AMD64
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:141 >> User is Admin: YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:142 >> Windows Version test: x64
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:143 >> Windows Version test: SERVER - NO
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:144 >> Windows Version test: XP - NO
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:145 >> Windows Version test: XP or VISTA - NO
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:146 >> Windows Version test: XP or higher - YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:147 >> Windows Version test: XP SP2 or higher - YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:148 >> Windows Version test: VISTA or higher - YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:149 >> Windows Version test: 7 or higher - YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:150 >> Windows Version test: 8 or higher - YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:151 >> Windows Version test: 8.1 or higher - YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:152 >> Windows Version test: 10 or higher - YES
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2145 >> Parent process: 10688, BX2PC, 1616
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:61 >> Data blob loading result: 0
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\Cam': 2
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:464 >> Cannot read binary value from 'ABC login': 2
[16980] 21:5:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:122 >> License loaded
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdhtml.dll' signer is 'Comodo Security Solutions, Inc.'
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\themes\ilycia.set' signer is 'Comodo Security Solutions, Inc.'
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\7za.dll' signer is 'Comodo Security Solutions, Inc.'
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe' signer is 'Comodo Security Solutions, Inc.'
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdres.dll' signer is 'Comodo Security Solutions, Inc.'
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\application.cpp:358 >> Searching property 'ProductCode' for msi package 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cis\download\installs\xml_binaries\cis\cis_setup_x64.msi'
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:381 >> CIS ID loaded from path (C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cis\download\installs\xml_binaries\cis\cis_setup_x64.msi): {529CC629-B436-4886-B322-4BE75B97783D}
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:156 >> 27 languages loaded
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\Configurations': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:163 >> User default language 0809
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1141 >> Mutex created (app type Global\{48222F79-874D-414E-9563-03C664764923})
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1145 >> Mutex created (block all Global\{A38AE876-E670-4CEE-8866-CE62B6FD58E1})
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\VolatileData': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\VolatileData': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\Configurations': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:108 >> Data blob loading failed
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:116 >> CisFeature AV / FW installed: no / no
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2500 >> File name found
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2513 >> Not found hash
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2133 >> Affiliate ID: 138430100, Channel ID: 138430100
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:363 >> Cannot read string value from 'ValkyrieApi': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs\0\Lvs\': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:581 >> Cannot delete value 'SOFTWARE\COMODO\CIS\Data' - 'PaarEventIS': 2
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\ui\wizards\install\ui-full\fulluisheet.cpp:67 >> CIS only flow initiated
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:237 >> Starting check internet, resolving addresses ...
[16980] 21:5:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:294 >> Starting PAAR signature
[16980] 21:5:59 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:347 >> PAAR data. Affiliate: 138430100. Product: cispremium_installer_x64 (cispremiuminstallerx64), code: 5. Windows language: English,UnitedKingdom. User language: English,UnitedStates (1033). PC ID: 87EC95ED859B026349F79A4B1B768124. Version: 12.2.2.8012. Platform: 28/64
[16980] 21:6:4 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:288 >> Internet checking result: 1
[16980] 21:40:7 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\usagestatistics.cpp:179 >> Failed to send telemetry 80072ee2

Hi desbest,

Sorry for the inconvenience, please follow the below steps and check.
1. Run the cis premium installer.
2. open task manager and kill the first process (comodo internet security (32bit)).
3. wait for installer to start.
4. If installer doesn't start now, again run the cis premium and check if it starts now.
Kindly let us know your feedback.

Thanks
C.O.M.O.D.O RT

Offline C.O.M.O.D.O RT

  • Comodo Staff
  • Moderator
  • Comodo's Hero
  • *****
  • Posts: 1069
Re: The installer won't open
« Reply #20 on: July 15, 2022, 07:59:05 AM »
Hi desbest,

Sorry for the inconvenience, please follow the below steps and check.
1. Run the cis premium installer.
2. open task manager and kill the first process (comodo internet security (32bit)).
3. wait for installer to start.
4. If installer doesn't start now, again run the cis premium and check if it starts now.
Kindly let us know your feedback.

Thanks
C.O.M.O.D.O RT
Hi desbest,

Kindly ignore this steps/guidelines and check your inbox for pm & follow the provided steps and check.
kindly let us know your feedback.

Thanks
C.O.M.O.D.O RT

Offline desbest

  • Comodo Member
  • **
  • Posts: 31
Re: The installer won't open
« Reply #21 on: July 16, 2022, 06:49:11 AM »
Hi desbest,

Kindly ignore this steps/guidelines and check your inbox for pm & follow the provided steps and check.
kindly let us know your feedback.

Thanks
C.O.M.O.D.O RT

I've just tried that today and the removal tool works but the installer doesn't. Here's the logs.

cv_debug.log

Code: [Select]
{"logTime": "0716/100408", "correlationVector":"SSNQHw/Ym9Fl8NHkwb0ILV","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0716/100548", "correlationVector":"gj/m10xHFz/f+/r66RgEEr","action":"EXTENSION_ACTIVITY_LOG_STATUS_FETCHER", "result":""}
{"logTime": "0716/100613", "correlationVector":"696FB32A3E524D0C8F3FF90FE6A02192","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0716/100613", "correlationVector":"wv1GGoCOsg629IFHrhju3W","action":"EXTENSION_UPDATER", "result":""}


cmdinstall.exe_22-07-16_10.53.42.log.7z > cmdinstall.exe_22-07-16_10.53.42.log

Code: [Select]


[6948] Log started: 22/07/16 10:53:42
[6948] Command line:  "C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe" -log  -setupname "cispremium_only_installer.exe" -sfx "C:\Users\BX2PC\Downloads" -theme lycia -type alone  -mode cispremium -cisoffersonly
Command: <log>; args(0):
Command: <theme>; args(1): <lycia>,
Command: <setupname>; args(1): <cispremium_only_installer.exe>,
Command: <type>; args(1): <alone>,
Command: <mode>; args(1): <cispremium>,
Command: <sfx>; args(1): <C:\Users\BX2PC\Downloads>,
Command: <cisoffersonly>; args(0):
[6948] App version: 12.2.2.8012
[6948] CIS ID: {DE000BEE-4192-42B4-939A-42828A1AB7CC}
[6948] User: BX2PC
[6948] User is admin: 1
[6948] User is system: 0
[6948] Parent process: 3000 = \Device\HarddiskVolume3\Users\BX2PC\Downloads\cispremium_only_installer.exe
[6948] Memory: Total 7981 mb, Free 5262 mb
[6948] Disks: C (963078 mb)
[6948] Session 0 (Services), user (), state 4 (active: no)
[6948] Session 0 (Console), user (BX2PC), state 0 (active: yes)
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:115 >> IsWow64Process said process is running under WOW64
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:124 >> Also test GetNativeSystemInfo: its said Processor Architecture is PROCESSOR_ARCHITECTURE_AMD64
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:141 >> User is Admin: YES
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:142 >> Windows Version test: x64
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:143 >> Windows Version test: SERVER - NO
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:144 >> Windows Version test: XP - NO
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:145 >> Windows Version test: XP or VISTA - NO
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:146 >> Windows Version test: XP or higher - YES
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:147 >> Windows Version test: XP SP2 or higher - YES
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:148 >> Windows Version test: VISTA or higher - YES
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:149 >> Windows Version test: 7 or higher - YES
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:150 >> Windows Version test: 8 or higher - YES
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:151 >> Windows Version test: 8.1 or higher - YES
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:152 >> Windows Version test: 10 or higher - YES
[6948] 10:53:43 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:61 >> Data blob loading result: 0
[6948] 10:53:43 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\Cam': 2
[6948] 10:53:43 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\Data': 2
[6948] 10:53:43 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:122 >> License loaded
[6948] 10:53:44 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdhtml.dll' signer is 'Comodo Security Solutions, Inc.'
[6948] 10:53:44 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\themes\ilycia.set' signer is 'Comodo Security Solutions, Inc.'
[6948] 10:53:44 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\7za.dll' signer is 'Comodo Security Solutions, Inc.'
[6948] 10:53:44 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe' signer is 'Comodo Security Solutions, Inc.'
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdres.dll' signer is 'Comodo Security Solutions, Inc.'
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:156 >> 27 languages loaded
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\Configurations': 2
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:163 >> User default language 0809
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1141 >> Mutex created (app type Global\{48222F79-874D-414E-9563-03C664764923})
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1145 >> Mutex created (block all Global\{A38AE876-E670-4CEE-8866-CE62B6FD58E1})
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\VolatileData': 2
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\VolatileData': 2
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\application.cpp:358 >> Searching property 'ProductCode' for msi package 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cis\download\installs\xml_binaries\cis\cis_setup_x64.msi'
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\Configurations': 2
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:108 >> Data blob loading failed
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:116 >> CisFeature AV / FW installed: no / no
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2500 >> File name found
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2513 >> Not found hash
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2133 >> Affiliate ID: 138430100, Channel ID: 138430100
[6948] 10:53:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:381 >> CIS ID loaded from path (C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cis\download\installs\xml_binaries\cis\cis_setup_x64.msi): {529CC629-B436-4886-B322-4BE75B97783D}
[6948] 10:53:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\Options': 2
[6948] 10:53:50 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\Data': 2
[6948] 10:53:50 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[6948] 10:53:50 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs\0\Lvs\': 2
[6948] 10:53:50 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:590 >> Cannot delete value 'SOFTWARE\COMODO\CIS\Data' - 'PaarEventIS': 2
[6948] 10:53:50 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\ui\wizards\install\ui-full\fulluisheet.cpp:67 >> CIS only flow initiated
[6948] 10:53:51 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:237 >> Starting check internet, resolving addresses ...
[6948] 10:53:51 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:294 >> Starting PAAR signature
[6948] 10:53:57 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:288 >> Internet checking result: 1
[6948] 10:53:58 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:347 >> PAAR data. Affiliate: 138430100. Product: cispremium_installer_x64 (cispremiuminstallerx64), code: 5. Windows language: English,UnitedKingdom. User language: English,UnitedStates (1033). PC ID: 87EC95ED859B026349F79A4B1B768124. Version: 12.2.2.8012. Platform: 28/64
[6948] 10:54:0 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:631 >> Request result: 0x0, http status is 200
[6948] 10:54:0 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:441 >> PAAR request 0: 1 -> licensing.security.comodo.com//info?comp=87EC95ED859B026349F79A4B1B768124&product=5&affiliate=138430100&version=12.2.2.8012&activitytype=1&key=&email=&oslang=2057&applang=1033&osid=28&osplat=64
[6948] 11:22:58 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\usagestatistics.cpp:179 >> Failed to send telemetry 80072ee2
[6948] 11:22:58 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:340 >> Exception thrown
[6948] 11:22:58 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:751 >> Installer's exit code: 0
[6948] Log ended: Invalid DateTime

Offline CISfan

  • Comodo's Hero
  • *****
  • Posts: 1828
Re: The installer won't open
« Reply #22 on: July 16, 2022, 12:41:08 PM »
Review the apps which were installed between first and this second CIS install. Since you managed to install CIS the first time I suspect that some app is blocking / crashing the CIS installer or maybe Windows itself got unstable by some installed app.
Try to close all running apps and retry to install CIS.

Offline C.O.M.O.D.O RT

  • Comodo Staff
  • Moderator
  • Comodo's Hero
  • *****
  • Posts: 1069
Re: The installer won't open
« Reply #23 on: July 18, 2022, 08:15:28 AM »
Hi desbest,

Have you modified the host file?
make sure host file should not point to any IP/server.
Location of host file(c:\Windows\System32\Drivers\etc\hosts).

Thanks
C.O.M.O.D.O RT

Offline desbest

  • Comodo Member
  • **
  • Posts: 31
Re: The installer won't open
« Reply #24 on: October 13, 2022, 06:30:21 PM »
The problem is caused by OpenVPN which is degradeware as it continues to degrade the speed, functionality and performance of the computer, even after I've uninstalled it. I have posted on their forum with my concerns. Also OpenVPN conflicts with Comodo. Years ago I've had to uninstall Comodo each time I wanted to install OpenVPN then install Comodo again. But the newfound degradeware from OpenVPN just takes things to another level.

So I've switched to an alternative Wireguard instead.

I've had to wipe out my computer and reinstall windows again.

 

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