Author Topic: The installer won't open  (Read 1420 times)

Offline desbest

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The installer won't open
« on: July 13, 2022, 07:08:28 PM »
Hello I can't install Comodo as the installer isn't working. After the self-extraction happens, nothing appears. It eventually closes in Task Manager. I've tried it with both the online and offline installer.

Disabling Windows Defender Antivirus and Windows Firewall doesn't work. I'm using Windows 10 21H2

See below for details.

https://www.youtube.com/watch?v=m0Tvw8GyXfY

Offline CISfan

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Re: The installer won't open
« Reply #1 on: July 13, 2022, 07:33:15 PM »
Maybe the following helps.
- log on to Windows 10 as admin.
- run ciscleanuptool (follow instructions).
- install the offline installer again.

Offline desbest

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Re: The installer won't open
« Reply #2 on: July 13, 2022, 07:58:53 PM »
I've tried it and it doesn't work. After clicking accept nothing happens.

Here's what the generated text file says.


Code: [Select]
0:37:55 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\RegTools.cpp:46 >> Can't open key (SOFTWARE\COMODO\CIS\Esm), error 2
0:37:55 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\CleanupOnline\CisCleanupTool2.cpp:76 >> ITSM Administrator password for Removal tool is not set, skip password verification, exiting...

Offline CISfan

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Re: The installer won't open
« Reply #3 on: July 13, 2022, 08:08:25 PM »
Did you have CIS installed (and running) on that computer previously or is this a fresh / new CIS install on that computer?

Offline CISfan

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Re: The installer won't open
« Reply #4 on: July 13, 2022, 08:17:32 PM »
You could try this too:
1) restart Windows 10 into Safe Mode.
2) run ciscleanuptool (follow instructions).
3) restart Windows 10 normally and log on as admin.
4) install the offline installer again.

Offline C.O.M.O.D.O RT

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Re: The installer won't open
« Reply #5 on: July 14, 2022, 07:47:25 AM »
Hello I can't install Comodo as the installer isn't working. After the self-extraction happens, nothing appears. It eventually closes in Task Manager. I've tried it with both the online and offline installer.

Disabling Windows Defender Antivirus and Windows Firewall doesn't work. I'm using Windows 10 21H2

See below for details.

https://www.youtube.com/watch?v=m0Tvw8GyXfY
Hi desbest,

Sorry for the inconvenience.
Please follow the below steps:
1. Boot your device into safe mode.
2. Download and run the ciscleanuptool bit type(32/64bit) according to your system bit type. (Refer the below link to download the ciscleanuptool)
https://forums.comodo.com/news-announcements-feedback-cis/official-comodo-uninstaller-v31055-released-t121091.0.html;msg869600#msg869600
3. As soon as the ciscleanuptool completes the cleaning, boot your device in normal mode.
4. Now download and run the CIS from the below link.
https://forums.comodo.com/news-announcements-feedback-cis/comodo-internet-security-2020-v12228012-released-t126945.0.html;msg906599#msg906599
Kindly let us know whether the CIS installs or not.
[at]CISfan thanks for supporting.

Thanks
C.O.M.O.D.O RT
« Last Edit: July 14, 2022, 07:54:02 AM by C.O.M.O.D.O RT »

Offline desbest

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Re: The installer won't open
« Reply #6 on: July 14, 2022, 09:26:09 AM »
It still doesn't work. Here's what the text file says.
Code: [Select]

13:14:18 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\RegTools.cpp:46 >> Can't open key (SOFTWARE\COMODO\CIS\Esm), error 2
13:14:18 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\CleanupOnline\CisCleanupTool2.cpp:76 >> ITSM Administrator password for Removal tool is not set, skip password verification, exiting...


Offline C.O.M.O.D.O RT

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Re: The installer won't open
« Reply #7 on: July 14, 2022, 09:49:12 AM »
Hi desbest,

Sorry for the inconvenience.
Please follow the below steps:
1. Boot your device into safe mode.
2. Download and run the ciscleanuptool bit type(32/64bit) according to your system bit type. (Refer the below link to download the ciscleanuptool)
https://forums.comodo.com/news-announcements-feedback-cis/official-comodo-uninstaller-v31055-released-t121091.0.html;msg869600#msg869600
3. As soon as the ciscleanuptool completes the cleaning, boot your device in normal mode.
4. Now download and run the CIS from the below link.
https://forums.comodo.com/news-announcements-feedback-cis/comodo-internet-security-2020-v12228012-released-t126945.0.html;msg906599#msg906599
Kindly let us know whether the CIS installs or not.
[at]CISfan thanks for supporting.

Thanks
C.O.M.O.D.O RT
Hi desbest,

Did you followed this guidelines ?

Thanks
C.O.M.O.D.O RT

Offline desbest

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Re: The installer won't open
« Reply #8 on: July 14, 2022, 09:51:02 AM »
Hi desbest,

Sorry for the inconvenience.
Please follow the below steps:
1. Boot your device into safe mode.
2. Download and run the ciscleanuptool bit type(32/64bit) according to your system bit type. (Refer the below link to download the ciscleanuptool)
https://forums.comodo.com/news-announcements-feedback-cis/official-comodo-uninstaller-v31055-released-t121091.0.html;msg869600#msg869600
3. As soon as the ciscleanuptool completes the cleaning, boot your device in normal mode.
4. Now download and run the CIS from the below link.
https://forums.comodo.com/news-announcements-feedback-cis/comodo-internet-security-2020-v12228012-released-t126945.0.html;msg906599#msg906599
Kindly let us know whether the CIS installs or not.
[at]CISfan thanks for supporting.

Thanks
C.O.M.O.D.O RT

Yes I did follow these instructions.

Offline C.O.M.O.D.O RT

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Re: The installer won't open
« Reply #9 on: July 14, 2022, 10:01:22 AM »
Yes I did follow these instructions.
Hi desbest,

Ok, we will check and update you.
Did you have CIS running earlier or is it fresh installation ?
May i know your system bit type(64bit/32bit) ?

Thanks
C.O.M.O.D.O RT
« Last Edit: July 14, 2022, 10:04:30 AM by C.O.M.O.D.O RT »

Offline desbest

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Re: The installer won't open
« Reply #10 on: July 14, 2022, 10:06:28 AM »
I had previously installed CIS in May for the first time on Windows on a fresh windows installation on the very first day of it, uninstalled it last week and am right now trying to install it again.

My computer and windows installation is 64 bit.

Offline C.O.M.O.D.O RT

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Re: The installer won't open
« Reply #11 on: July 14, 2022, 10:16:49 AM »
I had previously installed CIS in May for the first time on Windows on a fresh windows installation on the very first day of it, uninstalled it last week and am right now trying to install it again.

My computer and windows installation is 64 bit.
Hi desbest,

Thank you for providing the requested information.
We are checking on this.

Thanks
C.O.M.O.D.O RT

Offline CISfan

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Re: The installer won't open
« Reply #12 on: July 14, 2022, 12:08:10 PM »
I'm not sure but is it normal to see three 32-bit CIS applications running in your Task Manager while CIS is being installed?
I would expect to see 64-bit CIS applications running while CIS is being installed on a 64-bit system.

Offline desbest

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Re: The installer won't open
« Reply #13 on: July 14, 2022, 12:19:51 PM »
I'm not sure but is it normal to see three 32-bit CIS applications running in your Task Manager while CIS is being installed?
I would expect to see 64-bit CIS applications running while CIS is being installed on a 64-bit system.

You can see that the SHA1 hashes both match for both files, so I downloaded the correct files. See the image below.


Offline CISfan

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Re: The installer won't open
« Reply #14 on: July 14, 2022, 12:39:25 PM »
Very sure you're running 64-bit version of Windows 10?

 

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