Author Topic: submiting file fails  (Read 352 times)

Offline piosk2

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submiting file fails
« on: August 31, 2022, 08:43:50 AM »
got one file from epic  UnrailedGameEpic.exe  and submiting hangs [at]78%
file weight 10301kb

Offline C.O.M.O.D.O RT

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Re: submiting file fails
« Reply #1 on: September 01, 2022, 02:38:35 AM »
got one file from epic  UnrailedGameEpic.exe  and submiting hangs [at]78%
file weight 10301kb
Hi piosk2,

Thank you for reporting, is the file UnrailedGameEpic.exe is blocked by CIS ?

Thanks
C.O.M.O.D.O RT

Offline piosk2

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Re: submiting file fails
« Reply #2 on: September 01, 2022, 11:55:34 AM »

i got Internet Security Pro (is it other name for CIS ?)
got yet another question - as you can see on picture attached my ISP is Subscription is still valid but I cant manage to get Warranty activated . Can anyone help ?

https://imgur.com/a/OkYUpCB
screenshot here

Offline C.O.M.O.D.O RT

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Re: submiting file fails
« Reply #3 on: September 02, 2022, 02:18:09 AM »

i got Internet Security Pro (is it other name for CIS ?)
got yet another question - as you can see on picture attached my ISP is Subscription is still valid but I cant manage to get Warranty activated . Can anyone help ?

https://imgur.com/a/OkYUpCB
screenshot here
Hi piosk2,

Thank you for reporting, we will check with the team and update you.

Thanks
C.O.M.O.D.O RT

Offline Eric Cryptid

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Re: submiting file fails
« Reply #4 on: September 02, 2022, 06:56:58 AM »

i got Internet Security Pro (is it other name for CIS ?)
got yet another question - as you can see on picture attached my ISP is Subscription is still valid but I cant manage to get Warranty activated . Can anyone help ?

https://imgur.com/a/OkYUpCB
screenshot here

Follow instructions here: https://help.comodo.com/topic-72-1-772-9449-.html

You need to Enable HIPS to SafeMode and do a Full Scan and that'll activate your warranty but the link explains the run through step by step.

« Last Edit: September 02, 2022, 06:59:31 AM by Eric Cryptid »

Moderator: Any concerns? PM me and/or review the Forum Policy
System: 64 bit Win 10
Realtime Protection:CIS 12

Offline piosk2

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Re: submiting file fails
« Reply #5 on: September 02, 2022, 01:46:09 PM »
that doesnt work

https://imgur.com/dtVnehd

I got message about invalid parameters. Full scan finished without detecting anything firewall, antyvirus Autocontainmetn HIPS   Website filtering all on.

Offline C.O.M.O.D.O RT

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Re: submiting file fails
« Reply #6 on: September 03, 2022, 09:44:55 AM »
that doesnt work

https://imgur.com/dtVnehd

I got message about invalid parameters. Full scan finished without detecting anything firewall, antyvirus Autocontainmetn HIPS   Website filtering all on.
Hi piosk2,

We are checking on this.
Did you let fullscan completed asked while activating ?

Thanks
C.O.M.O.D.O RT

Offline piosk2

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Re: submiting file fails
« Reply #7 on: September 07, 2022, 01:54:03 AM »
My warranty is activated, I didnt know I can enter another key in activation window.

Still got problem submiting files. CIS shows 1 unknow file and suggest it needs to be submitted than it hangs - and it cycle starts over.

Offline C.O.M.O.D.O RT

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Re: submiting file fails
« Reply #8 on: September 07, 2022, 06:12:50 AM »
My warranty is activated, I didnt know I can enter another key in activation window.

Still got problem submiting files.
Hi piosk2,

Thank you for reporting.
Kindly upload the file on any online storage and share us the download link.
Quote
CIS shows 1 unknow file and suggest it needs to be submitted than it hangs - and it cycle starts over.
Share us the screenshot of the error.

Thanks
C.O.M.O.D.O RT

Offline piosk2

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Offline C.O.M.O.D.O RT

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Re: submiting file fails
« Reply #10 on: September 07, 2022, 11:26:02 PM »
https://drive.google.com/file/d/1ys8OB8tOSNL1XRcvlD87PRp4rb0FH2T_/view?usp=sharing

here is the file
Hi piosk2,

Thank you for providing the requested file.
We will check and update you.

Thanks
C.O.M.O.D.O RT

Offline C.O.M.O.D.O RT

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Re: submiting file fails
« Reply #11 on: September 12, 2022, 02:51:42 AM »
https://drive.google.com/file/d/1ys8OB8tOSNL1XRcvlD87PRp4rb0FH2T_/view?usp=sharing

here is the file
Hi piosk2,

We have whitelisted this file.
Kindly check and let us know your feedback.

Thanks
C.O.M.O.D.O RT

 

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