Author Topic: Product updated to latest version. Windows continuosly popup to update again.  (Read 6550 times)

Offline xgiovio

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Hello,
I received on windows 10 20h2 an update to 7062. All seemed ok.
Now every 5/10 hours I receive a windows popup that ask me to update again like there was a new update.
Today i already seen it 5 times and I had to press no.

I think it's a bug!

Offline Soothsayer

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I'll add a "me to" to this.

Even though CIS was succesfully (as far as I can tell) updated to 7062, it still downloads updates and prompts me to update again.

Offline C.O.M.O.D.O RT

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xgiovio & Soothsayer,

Thank you for reporting. We will look into this and get back to you soon.

Offline Soothsayer

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Thanks.

In the meantime, as the popups were annoying me, I uninstalled and re-installed CIS (backing up and restoring my config) and I have not had the popup since.

Offline Soothsayer

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Oh well, it seems that did not fix the issue. The popups are less often than before (i.e. once per day - in line with the frequency check), but they are still happening.

Offline futuretech

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What version to you install if you re-installed an older version then yeah it is going to warn you of the new version, you need to use the official uninstaller and install using the latest version installer.

Offline xgiovio

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futuretech I'm sorry but I didn't understand what you said

Offline Dustyn

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xgiovio & Soothsayer,

Thank you for reporting. We will look into this and get back to you soon.
Yeah, it's like Comodo can't tell that the latest version is already installed. Very weird and annoying.
EDIT: I should also mention that I fully uninstalled the previous version and cleaned out any remaining Comodo related registry entries and files before and installing .7062 clean. This was not an upgrade from a previous version.
« Last Edit: November 28, 2020, 08:33:38 PM by Dustyn »

Offline Soothsayer

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To confirm... I installed version 12.2.2.7062 from the full installer linked to in the announcement thread.

Offline SolarTheory

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This is happening to me as well after I upgraded to version 12.2.2.7037 a couple of days ago, except it happens about every 30 minutes to 1 hour.  Overnight, one of my PCs generated 15+ such pop-up windows that I had to close. It fails at the final step of "Downloading updates".  All this is despite turning off "Check for program updates".  It simply ignores that setting.  I haven't uninstalled/reinstalled yet to see if that will fix the issue. Will be doing that soon.

Separately, I upgraded to 12.2.2.7062 on another PC, and I am having different issues (that seem to appear on both v..7037 and v...7062)  that i will post in a separate thread.

Thanks.

Offline Dustyn

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xgiovio & Soothsayer,

Thank you for reporting. We will look into this and get back to you soon.

Come on guys... This is clearly some kind of issue on the update server side of things.
The very latest available version should not be being pushed to users over and over again if they already have it installed. Especially if the very latest version was just installed from a clean state (not an upgrade).

Can we get someone to actually take a look into this? This should not be going on endlessly for days!
If I have to turn off program updates from within the products settings I will do so, but having to take such an action is pretty counterintuitive.
« Last Edit: December 01, 2020, 05:13:29 PM by Dustyn »

Offline C.O.M.O.D.O RT

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We have tested it several times but we couldn't reproduce this issue. I can understand from this thread that people from Europe & North America are facing this problem, I have contacted the corresponding team to check this. We will update you the status soon.

Offline Dustyn

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We have tested it several times but we couldn't reproduce this issue. I can understand from this thread that people from Europe & North America are facing this problem, I have contacted the corresponding team to check this. We will update you the status soon.

Thank you kindly for taking care of this.  :)

Offline MrMaxaMan

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This is happening to me, too. Every few hours I get a pop-up to update.
Avast Free - 20.9.2437 - Comodo 12.2.2.7062 Firewall with D+ - Winpatrol Free.
On demand - MBAM - Super Antispyware.
Windows 10 64bit - 16GB Ram.

Offline C.O.M.O.D.O RT

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We have tested it again with Europe network. No such issues found.

Could you please try this workaround, delete the Temp folder at this location "C:\ProgramData\Comodo\Cis\Quarantine\Temp" and see if this problem occurs again. Need not worry about deleting it, CIS can recreate this folder again.

But before that, when you see a new update please click no and copy files from the above given location and send us for investigation along with the screenshot of pop-up to update.

If that doesn't solve your problem, our developer can join a remote session at your convenience.

 

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