Please read this before posting an installation problem

[elGeminy]

hi colion,

i have tried repeatedly to install CIS with the 64bit installer on a new machine with Windows 7 64bit.  Initially, the process would go through various screens and then grind to a halt at the installation stage.  Then after several attempts it does not even go through the pre-installation screens.  The Debug log is:

[\\STUDIO-XPS-9100]
00000000   0.00000000   [2600] FTH: (2600): *** Fault tolerant heap shim applied to current process. This is usually due to previous crashes. ***

Any help in completing the insstallation wojuld be appreciated.

Please carefully read again the first message in this topic

[Y2KATC]

elGeminy,

I only want to install the Comodo Firewall like on my wife's machine. Do I need to do somthing different?

[Citizen K]

elGeminy,

I only want to install the Comodo Firewall like on my wife's machine. Do I need to do somthing different?

Just install. This topic is about the situation where the installation goes totally astray.

If you happen to have a problem with the installation start a topic in this board (not this topic) and we will try to help you out.

Good luck.

[Eljo]

I have the program but at the cmd you lost me sorry.

[elGeminy]

I have the program but at the cmd you lost me sorry.

Sorry, I didn't get what you mean... Could you explain again.

[Citizen K]

I have the program but at the cmd you lost me sorry.

Can you describe in more detail what you are not understanding?

Sorry, I didn't get what you mean... Could you explain again.

Eljo also has a topic Can't install v5 system crached had to total restore . He has sent two reports by email.

[sframtdr]

Send zipped log files last night to email address supplied - really like comodo but it won't load again becasue of ms installer error - ms installer works fine for all other programs - tried all suggestions on forum but still unable to load - hopefully will hear something back soon - help!

[volhw1979]

firewall is not functioning properly. Diagnostic Utility not solve the problem. All options listed on the forums do not help. OS windows 7. possible solution? on the Russian forums I found nothing so I am here. sorry for the English use a translator.

[elGeminy]

Send zipped log files last night to email address supplied - really like Comodo but it won't load again becasue of ms installer error - ms installer works fine for all other programs - tried all suggestions on forum but still unable to load - hopefully will hear something back soon - help!

1. ms installer error? Can you attach a screenshot?
2. no any mails yet, can you attach logs here?

[elGeminy]

firewall is not functioning properly. Diagnostic Utility not solve the problem. All options listed on the forums do not help. OS windows 7. possible solution? on the Russian forums I found nothing so I am here. sorry for the English use a translator.

С этим вопросом лучше все-таки в форум решения проблем по КИСу (здесь форум по инсталлятору).
И еще - утилита диагности умеет создавать отчет об ошибках. Этот отчет мог бы помочь в решении вашей проблемы.

[donruppel]

My CIS Pro said to reinstall, couldn't find my install file.  So I downloaded the "trial", planning on entering my registration # to activate it.
BUT when I clicked on the downloaded file and said to "Run" it I got an error message saying "Non 7z archive" and it stopped there.
Don't want to spend all day looking through this forum trying to locate an answer, tried searching for the error message and found nothing.