Author Topic: Old problem still no solution  (Read 333 times)

Offline DigDeep

  • Comodo Member
  • **
  • Posts: 38
Old problem still no solution
« on: December 11, 2018, 11:24:28 AM »
Can you fix this problems which appears in event viewer every time I start Comodo Update


Log Name:      COMODO Internet Security Trace
Source:        cmdagent
Date:          12/11/2018 5:20:02 PM
Event ID:      1
Task Category: CloudOperations
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DigDeep-PC
Description:
Error HTTP read from download.comodo.com/cis/download/installs/stl/authroot.stl.7z, httpCode: 404 Error Code: 0x80070002 (The system cannot find the file specified.)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="cmdagent" />
    <EventID Qualifiers="49152">1</EventID>
    <Level>2</Level>
    <Task>39</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-12-11T16:20:02.002875000Z" />
    <EventRecordID>1269</EventRecordID>
    <Channel>COMODO Internet Security Trace</Channel>
    <Computer>DigDeep-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Error HTTP read from download.comodo.com/cis/download/installs/stl/authroot.stl.7z, httpCode: 404 Error Code: 0x80070002 (The system cannot find the file specified.)
</Data>
  </EventData>
</Event>


Log Name:      COMODO Internet Security Trace
Source:        cmdagent
Date:          12/11/2018 5:20:01 PM
Event ID:      1
Task Category: CloudOperations
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DigDeep-PC
Description:
Error HTTP read from download.comodo.com/cis/download/installs/stl/whitelist.json.7z, httpCode: 404 Error Code: 0x80070002 (The system cannot find the file specified.)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="cmdagent" />
    <EventID Qualifiers="49152">1</EventID>
    <Level>2</Level>
    <Task>39</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-12-11T16:20:01.871317000Z" />
    <EventRecordID>1268</EventRecordID>
    <Channel>COMODO Internet Security Trace</Channel>
    <Computer>DigDeep-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Error HTTP read from download.comodo.com/cis/download/installs/stl/whitelist.json.7z, httpCode: 404 Error Code: 0x80070002 (The system cannot find the file specified.)
</Data>
  </EventData>
</Event>

Log Name:      Application
Source:        SecurityCenter
Date:          12/11/2018 5:20:01 PM
Event ID:      17
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DigDeep-PC
Description:
Security Center failed to validate caller with error DC040780.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="SecurityCenter" />
    <EventID Qualifiers="49152">17</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-12-11T16:20:01.332146400Z" />
    <EventRecordID>14038</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DigDeep-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Binary>DC040780</Binary>
  </EventData>
</Event>


« Last Edit: December 12, 2018, 05:57:46 AM by DigDeep »

Offline PremJK

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  • Comodo's Hero
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  • Posts: 501
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Re: Old problem still no solution
« Reply #1 on: December 13, 2018, 04:15:39 AM »
Hi DigDeep,

Thanks for reporting.

Error HTTP read from download.comodo.com/cis/download/installs/stl/authroot.stl.7z, httpCode: 404 Error Code: 0x80070002 (The system cannot find the file specified.) and
Error HTTP read from download.comodo.com/cis/download/installs/stl/whitelist.json.7z, httpCode: 404 Error Code: 0x80070002 (The system cannot find the file specified.)


They are not errors, it should be warning. we will change them in next release.

Security Center failed to validate caller with error DC040780.

This error is Microsoft Windows Specific issue. We will investigate and see what causes it.

Kind Regards,
PremJK

Offline Csaba2

  • Newbie
  • *
  • Posts: 10
Re: Old problem still no solution
« Reply #2 on: December 13, 2018, 05:57:51 AM »
Hi DigDeep,

Thanks for reporting.

Error HTTP read from download.comodo.com/cis/download/installs/stl/authroot.stl.7z, httpCode: 404 Error Code: 0x80070002 (The system cannot find the file specified.) and
Error HTTP read from download.comodo.com/cis/download/installs/stl/whitelist.json.7z, httpCode: 404 Error Code: 0x80070002 (The system cannot find the file specified.)


They are not errors, it should be warning. we will change them in next release.

Security Center failed to validate caller with error DC040780.

This error is Microsoft Windows Specific issue. We will investigate and see what causes it.

Kind Regards,
PremJK
It's not a windows bug! this is your fault! comodo error! security software is not fresh ,it does not work! not a one-off case...we look forward to the solution!

Offline PremJK

  • Comodo Staff
  • Comodo's Hero
  • *****
  • Posts: 501
  • Live and Let Live
Re: Old problem still no solution
« Reply #3 on: December 13, 2018, 06:05:26 AM »
It's not a windows bug! this is your fault! comodo error! security software is not fresh ,it does not work! not a one-off case...we look forward to the solution!

Hi Csaba2,

Our developers are working on this. It seems other AV users also reported same issue and something to be related with Win 10 1809 release.

For more information, please check here
https://answers.microsoft.com/en-us/windows/forum/all/warning-event-17-when-checking-for-mcafee-updates/e15a5b6d-ead0-4182-b974-190c37561c1b

Kind Regards,
PremJK
 

Offline DLW

  • Comodo Family Member
  • ***
  • Posts: 73
Re: Old problem still no solution
« Reply #4 on: March 12, 2019, 02:59:44 PM »
Progress?  Although I still see this as a Windows bug if it affects other AV products as well

 

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