Author Topic: Global rulesets are NOT visible after reinstall, but getting msg saying already  (Read 548 times)

Offline pityocamptes

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exists!! So for some reason I had issues with the firewall. Uninstalled it, and then reinstalled the suite, virus and firewall. I am entering the global rules again and getting a msg that they already exist, yet they are NOT in the drop down list or anywhere that I can find. Need help. Thanks.

Offline CISfan

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Have you used the Official Comodo Uninstaller v3.1.0.45 Released before installing again as it seems that you have some remnants of previous CIS installation on your system.

Offline kyl

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uninstall with cleanup tool then reinstall again

 :P0l

Offline pityocamptes

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Thx will give that a try.

Offline pityocamptes

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Nope, still does not work. Indicates that ruleset already exists when it is not listing or shown. Used the uninstaller as suggested.

Offline CISfan

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Post some screenshots so we can see what's happening.

Offline pityocamptes

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Is there a file somewhere, perhaps in reg, etc that the main program references for the rulesets? Perhaps it is referencing some file that was left over after the uninstall?

Offline CISfan

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CIS settings and rules are stored in the registry. If you know (part of) the global rule name that's conflicting you can search for it in the registry.

Offline domo78

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maybe using Revo Uninstaller could help (I never used it with CIS)

Offline CISfan

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Without showing us screenshots which clearly shows the error message and whats going on I don't believe there is such issue.

 

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