Author Topic: ciscleanuptool_x64 error  (Read 798 times)

Offline lalilu

  • Newbie
  • *
  • Posts: 4
ciscleanuptool_x64 error
« on: July 28, 2022, 11:50:30 AM »
While facing multiple Comodo installation issues, I've been trying this tool multiple times with all possible installation states, on multiple PCs. All this tool is doing, is closing silently and put the log file with following errors:


18:33:27 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\RegTools.cpp:46   >> Can't open key (SOFTWARE\COMODO\CIS\Esm), error 2
18:33:27 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\CleanupOnline\CisCleanupTool2.cpp:76   >> ITSM Administrator password for Removal tool is not set, skip password verification, exiting...

Offline safemode

  • Comodo's Hero
  • *****
  • Posts: 298
Re: ciscleanuptool_x64 error
« Reply #1 on: July 28, 2022, 11:47:28 PM »
Maybe the new 'Updated' removal tool for 'CIS' works for Enterprise only? Since based on the Logs posted by OP the removal tool is asking for ITSM password which is Enterprise related as well as reporting being unable to open a Registry Key related to ESM.

Either a mistake or done on purpose by the removal tool developers since CIS for home seems to be a discontinued product.
« Last Edit: July 28, 2022, 11:51:21 PM by safemode »

Offline C.O.M.O.D.O RT

  • Comodo Staff
  • Moderator
  • Comodo's Hero
  • *****
  • Posts: 1069
Re: ciscleanuptool_x64 error
« Reply #2 on: July 29, 2022, 04:15:30 AM »
Hi lalilu,

Thank you for reporting, we are aware of that the new ciscleanuptool have issue in running.
We have reported to the team and they are working on it.
Could you please check your inbox for pm and respond ?

Thanks
C.O.M.O.D.O RT

Offline coopson2

  • Newbie
  • *
  • Posts: 2
Re: ciscleanuptool_x64 error
« Reply #3 on: September 27, 2022, 04:26:04 AM »
Any fix to this yet I had to do a system restore and Comodo is bricked the Uninstaller says "cannot find initialization data" and the tool log give this error for me too

"9:12:19 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\RegTools.cpp:46   >> Can't open key (SOFTWARE\COMODO\CIS\Esm), error 2
9:12:19 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\CleanupOnline\CisCleanupTool2.cpp:76   >> ITSM Administrator password for Removal tool is not set, skip password verification, exiting..."

Offline C.O.M.O.D.O RT

  • Comodo Staff
  • Moderator
  • Comodo's Hero
  • *****
  • Posts: 1069
Re: ciscleanuptool_x64 error
« Reply #4 on: September 27, 2022, 05:13:59 AM »
Any fix to this yet I had to do a system restore and Comodo is bricked the Uninstaller says "cannot find initialization data" and the tool log give this error for me too

"9:12:19 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\RegTools.cpp:46   >> Can't open key (SOFTWARE\COMODO\CIS\Esm), error 2
9:12:19 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\CleanupOnline\CisCleanupTool2.cpp:76   >> ITSM Administrator password for Removal tool is not set, skip password verification, exiting..."
Hi coopson2,

Thank you for reporting, the team is working on fixing it.
for time being use the below ciscleanuptool version to uninstall CIS completely.
http://download.comodo.com/cis/download/installs/ciscleanuptool/CisCleanupTool_x64_3.1.0.45.exe
http://download.comodo.com/cis/download/installs/ciscleanuptool/CisCleanupTool_x86_3.1.0.45.exe
We will keep you posted.

Thanks
C.O.M.O.D.O RT

Offline coopson2

  • Newbie
  • *
  • Posts: 2
Re: ciscleanuptool_x64 error
« Reply #5 on: September 28, 2022, 04:13:06 AM »
Cheers that worked
« Last Edit: September 28, 2022, 04:39:33 AM by coopson2 »

Offline C.O.M.O.D.O RT

  • Comodo Staff
  • Moderator
  • Comodo's Hero
  • *****
  • Posts: 1069
Re: ciscleanuptool_x64 error
« Reply #6 on: September 28, 2022, 04:38:57 AM »
Cheer that worked
Hi coopson2,

Thank you for your feedback.
Have a nice  day.

Thanks
C.O.M.O.D.O RT

 

Free Endpoint Protection
Seo4Smf 2.0 © SmfMod.Com Smf Destek