Author Topic: CIS and BSOD at boot only  (Read 2223 times)

Offline anuswara

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Re: CIS and BSOD at boot only
« Reply #30 on: January 25, 2019, 10:08:31 AM »
All these tasks seem to POSTICIPATE (delay) the crash, not to avoid it.

(After only 3 months of tests I am really dead).




Offline anuswara

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Re: CIS and BSOD at boot only
« Reply #31 on: February 01, 2019, 03:28:57 PM »
Please help (and fix), Please! Please!

The changes in regedit suggested by dev are unuseful. They only delayed (and that is even worse, because I lost all my job; its better to bsod at beginning of the work - just after power on the pc - not in the middle) the BSOD caused by Comodo driver.
Here, again, the bluescreen and related CIS crash:

https://postimg.cc/4nmHNHV8
here the log generated by Comodo itself:
https://www86.zippyshare.com/v/aqccGhb1/file.html

here, as usual, the eventviewer and cis daily installation:
https://drive.google.com/open?id=1LKiPlWU-dtQLroI_5KQ-PkeNGJc8d9RH

and, as usual, again the FULL FULL Complete dump (more complete than usual):
https://drive.google.com/open?id=1_abYZIZv8fR8_mEgUlAoIAo0NDL8-c6y

I really dont understand why it is so difficult to fix this big issue via dev instead of via instructions for the user.
(NB: Now I delete the changes in Regedit related to Guardmode!).
PS: since the devs consider "CmdAgent" as the cause of my BSOD, I am sure than after three months I could hope for a real and definitive fix.
Thanks.

Offline Metheni

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Re: CIS and BSOD at boot only
« Reply #32 on: February 06, 2019, 04:20:55 AM »
Hi anuswara,

It seems previously provided dumps was not valid.
Now developers finished analysis of logs and dumps provided in last post and have some ideas, they will get it fixed as soon as possible.

Offline anuswara

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Re: CIS and BSOD at boot only
« Reply #33 on: February 06, 2019, 06:41:17 AM »
Wow Metheni, that is a great news!
Thanks!!!

Offline anuswara

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Re: CIS and BSOD at boot only
« Reply #34 on: February 11, 2019, 06:13:59 PM »
Hi Metheni,

are there "Release candidate" with this new fix?
thanks.

Offline Metheni

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Re: CIS and BSOD at boot only
« Reply #35 on: February 12, 2019, 01:52:56 AM »
Hi anuswara,

Here it is.
https://forums.comodo.com/beta-corner-cis/comodo-internet-security-v11006778-rc-t123772.0.html

But it doesn't include fix for your issue, developers are still working on it. Expecting to fix it soon.
« Last Edit: February 12, 2019, 02:46:10 AM by Metheni »

Offline anuswara

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Re: CIS and BSOD at boot only
« Reply #36 on: March 03, 2019, 09:13:40 AM »
Hi Metheni,

may be that the beta v12.0.0.6798
https://forums.comodo.com/beta-corner-cis/comodo-internet-security-2019-beta-v12006798-is-now-available-for-download-t123873.0.html
is "mine", i.e. it fixes my issue?

(Anyway I hope the fix will come before May, because with warm weather I cannot leave my pc always on, even at night).
Thanks a lot.

PS: when available, will I have to perform a clean install after running your removing tool? or just via CIS autoupdate?
thanks.
« Last Edit: March 03, 2019, 09:16:36 AM by anuswara »

Offline Metheni

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Re: CIS and BSOD at boot only
« Reply #37 on: March 04, 2019, 07:24:01 AM »
Hi Anuswara,

Yes, this build can help you. Please wait for the stable release.

Or if you would like try beta, clean install: https://forums.comodo.com/beta-corner-cis/comodo-internet-security-2019-beta-v12006798-is-now-available-for-download-t123873.0.html;msg885758#msg885758

Please give us your feedback.

Offline anuswara

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Re: CIS and BSOD at boot only
« Reply #38 on: March 26, 2019, 10:06:53 AM »
Hi Metheni,

if you agree I will

1) restore an old C:\ image (since the lot of BSODs may have damaged the OS)

2) delete the changes in Regedit
https://forums.comodo.com/index.php?action=dlattach;topic=123135.0;attach=120925;image

3) fully remove the old CIS11 with https://forums.comodo.com/news-announcements-feedback-cis/official-comodo-uninstaller-v2003-released-t121091.0.html
and reboot

4) install the new official CIS12 released today, that fixes "-   cmdagent.exe unexpectedly terminates in some rare cases."
https://forums.comodo.com/news-announcements-feedback-cis/comodo-internet-security-2019-v12006810-ndash-released-t124007.0.html
offline version:
http://download.comodo.com/cis/download/installs/1000/standalone/cispremium_only_installer.exe
and reboot.

5) manually download the latest def.

If you agree, I do it. If all is ok then I wait at least one month for feedback, just to be sure that all is ok after the boot.
Thanks a lot.
Best,


Offline Metheni

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Re: CIS and BSOD at boot only
« Reply #39 on: March 26, 2019, 10:56:51 AM »
Hi anuswara,

Yes please do and let us know your feedback. CIS Updates can be downloaded automatically instead of manual download.

Edit: Please also update drivers before installing latest CIS.

Thank you for your time and effort.
« Last Edit: March 26, 2019, 11:22:08 AM by Metheni »

Offline anuswara

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Re: CIS and BSOD at boot only
« Reply #40 on: March 27, 2019, 06:20:17 AM »
Hi, what drivers?
nVidia are 347.88.
I guess there are not new drivers for an old OS.

Offline Metheni

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Re: CIS and BSOD at boot only
« Reply #41 on: March 27, 2019, 10:54:25 AM »
In theory we can try latest drivers for win10 after restore. Rechecked your previous logs, you are using Win vista.

Please just uninstall previous CIS https://help.comodo.com/topic-72-1-766-12685-.html
and try new CIS as it is https://forums.comodo.com/news-announcements-feedback-cis/comodo-internet-security-2019-v12006810-ndash-released-t124007.0.html

Offline anuswara

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Re: CIS and BSOD at boot only
« Reply #42 on: May 29, 2019, 06:14:03 AM »
Hi Mehteni,

sorry for the very big delay in replying.
I installed 6818 and I have to say that in these 15 days all is OK: no hang/BSOD at boot caused by cmdagent.
At the moment all is fine and I am happy!
Many many thanks to you and to the dev!

Best,

 

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