I have 45 years experience with computers and I have been struggling with Comodo Backup for three weeks now. The manual is incomplete and has errors. Comodo Backup is a free product (you only have to pay to use their cloud space). Support for free programs? Telephone is only for paid products. Post a ticket (which I have done multiple times), search the Forums or GeekBuddy.
All GeekBuddy did was waste my time. They had me share my desktop with them, then would not address my technical questions, only try to sell me additional products that I didn't want. A couple of the "buddies" kept insisting that Comodo Backup was a paid product, so I must have bootlegged my copy.
The forums seem old and outdated. Any of the topics that I have found there that are close to the issues I am having are either for another product, or for one many releases ago. Very few of the ones that I read had answers.
I have created five Tickets, most were closed without providing any feedback at all. Two I did get feedback on: "The problem is verified and our Development team has been notified. The problem will be fixed in the next release, but we have no idea when that is." (paraphrased, not an exact quote)
I have spent hours trying to reach a live person at the company offices (supposed to be in New Jersey). I kept being transferred to GeekBuddy in Romania or NJ (the guy said he was in NJ, but his accent is Indian). Again, can't get telephone assistance, or talk to a manager, or get transferred to the corporate offices.
It seems that this is a good product, if the advertising and reviews are to be trusted. If I could only get it to work.
ONE LAST THING; GeekBuddy keeps running in your machine after you have completed using their services. After un-installing GeekBuddy from my computer and re-booting, six processes went away from my TaskList. What level of confidence do you think that I have that GeekBuddy isn't malware too, spying on me?