Author Topic: Important - Please read before posting  (Read 18044 times)

Toggie

  • Guest
Important - Please read before posting
« on: June 03, 2007, 12:37:58 AM »
Please help us to help you - Read the following carefully before posting:

What to Post:
When posting requests for help, please include the following information.

- The version of Comodo Firewall Pro Installed
- Your Internet connection type (dial-up/cable/Direct connection/LAN etc)
- Operating system and Service Pack Level
- How you are logging in to the OS (Admin, User)
- Other Security applications installed (AV, AS, HIPS etc)
- Security related applications which have been removed/disabled before installing CFP.
- Security related application which have been removed/disabled after installing CFP.
- Detail the problem, such as which applications are running when you have the problem.
- Please inform us if you have created any custom rules.

Screenshots:
In addition to the aforementioned, it may be necessary to post information related to your CFP rules and logs. The following guidelines will help you understand how this may be done.

Taking and posting screenshots of your environment increases our ability to understand your problem. If you are unfamiliar with the process of taking screenshots, please see this tutorial:

Screenshot-posting for beginners

Where to get Information:

Firewall Rules: Application Monitor.
1. Open CFP to full screen
2. Select Security/Application Monitor
3. The rules are displayed in the main window
4. Take a screen shot.

Firewall Rules: Network Monitor.
1. Open CFP to full screen
2. Select Security/Network Monitor
3. The rules are displayed in the main window
4. Take a screen shot.

Firewall Logs:
1. Open CFP to full screen
2. Select Activity/Logs
3. With the mouse, right click anywhere in the main window
4. From the context menu select 'Clear all Logs'
5. Restart CFP or Reboot
5. If necessary run the problem application
6. In CFP Select Activity/Logs
7. Right Click in the Log window
8. Select 'Export to HTML'
9. Save the file with a sensible name
10. Open the file in a HTML/text editor
11. Modify your external IP Address if shown in the logs (See Note)
12. Save the file as HTML (don't change the format to plain text)
13. zip/rar the file and post on the forum

Note: When posting log details on the forum, it's possible they may contain references you your external IP Address. (The IP Address shown in the bottom right of your forum post) In consideration of the privacy issues related to this, we ask you to modify any reference to your external IP Address in the log, using the following example:

Your Address: 123.245.789.123
Modified Address: x.x.x.123



Some things to consider:
Network Monitor rules are hierarchical, that is, they work from the top down. Therefore, a BLOCK rule placed above an ALLOW rule will take precedence.

If you're having problems with a specific application, check Application Monitor for a rule that BLOCK's that application.

Please check the following topics for information related to your problem:

** FAQs/Threads - Read Me First **
FAQ for Comodo Firewall
Tutorials - A Compiled Resource
« Last Edit: September 05, 2007, 04:02:36 PM by Soya Lv. 3 »

soyabeaner

  • Guest
Important Facts
« Reply #1 on: July 09, 2007, 04:11:47 PM »
• When installing Comodo Firewall please disable other programs.  If you don't there will be some interference later on that you may never know.  Installing in Safe Mode is one way to ensure you don't have other software running.

• Always uninstall other software firewalls before using Comodo Firewall.  Simply disabling a firewall is not the same because the 2 will conflict!  (Windows firewall is the only exception).  This has proven to cause strange issues, so please never run 2 software firewalls together.

 

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