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Author Topic: Can't send mails while using SecureEmail  (Read 15504 times)

Offline patrice58

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Can't send mails while using SecureEmail
« on: April 09, 2009, 04:39:17 PM »
I cannot send mails when Secure Email is installed I can receive mails fine but when trying to send it says in my email programme that it can't find the cert. I am using the latest forum version.
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Offline Eric Cryptid

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Re: Can't send mails while using SecureEmail
« Reply #1 on: April 09, 2009, 06:25:32 PM »
What might be wrong is that your certificates haven't been imported into Outlook. Goto Tools>>>Options>>> Goto the Security Tab and Click Import/Export. Import your certificate into Outlook. This might resolve your issue.

E
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Offline patrice58

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Re: Can't send mails while using SecureEmail
« Reply #2 on: April 09, 2009, 07:18:40 PM »
I don't use outlook I use thunderbird (sorry I should of said.)
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Offline patrice58

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Re: Can't send mails while using SecureEmail
« Reply #3 on: April 09, 2009, 07:32:46 PM »
Your right that was the problem but now I have imported the cert into thunderbird it now crashes when you press the send mail button. So one problem has been replaced by another.
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Offline Eric Cryptid

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Re: Can't send mails while using SecureEmail
« Reply #4 on: April 10, 2009, 03:43:26 AM »
Did you install the certificate correctly. Have a look at the following link:

http://www.comodo.com/support/products/email_certs/thunderbird.html

Also, are you using SSL connections? (Sometimes SSL errors are related to Ports Select and/or Cross Domains)

Which type of account is it? POP3, IMAP?

You might also want to look at this one...

http://forums.comodo.com/help_for_comodo_secureemail/gmail_imap_and_thunderbird_really_slow-t29144.0.html

I'm away for Easter now but feel free to PM another Mod if the above isn't any help

Eric
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Offline patrice58

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Re: Can't send mails while using SecureEmail
« Reply #5 on: April 10, 2009, 02:49:54 PM »
I have read the above links and I have installed the cert correctly and I don't think the other link applies to me but I thank you for helping. If you think of anything else please let me know. Enjoy your break.
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bbgmp

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Re: Can't send mails while using SecureEmail
« Reply #6 on: April 12, 2009, 03:48:34 PM »
I am also encountering an error when sending email with Thunderbird. I am using IMAP and once an email is sent, Thunderbird crashes when moving the email to the sent folder.

Version is 2.0.0.3

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« Last Edit: April 12, 2009, 04:18:04 PM by bbgmp »
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Offline patrice58

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Re: Can't send mails while using SecureEmail
« Reply #7 on: April 12, 2009, 06:49:05 PM »
Bingo! That's the one! Thanks I thought I was going crazy.
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Offline Eric Cryptid

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Re: Can't send mails while using SecureEmail
« Reply #8 on: April 13, 2009, 05:56:36 AM »
I'm currently trying to replicate your issue on my machine so I can work a solution.

In the meantime, I've asked the other mods who might have more knowledge, to jump in if they could...

P.S. - Can you try increasing your "Server Timeout Delay" to 90 seconds and have another go?

Eric
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Offline Eric Cryptid

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Re: Can't send mails while using SecureEmail
« Reply #9 on: April 13, 2009, 06:02:52 AM »
P.S. - Make sure Automatic Decryption is turned OFF.

P.P.S. - Are you running 32 bit or 64 bit?

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bbgmp

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Re: Can't send mails while using SecureEmail
« Reply #10 on: April 13, 2009, 08:04:42 AM »
OK - did a bit more testing to help you recreate the problem. Seems to only occur when using SSL with IMAP.

I have to admit that it seems quite an inconsistent problem, while testing I have successfully sent and received numerous encrypted emails to myself, however Thunderbird then suddenly started crashing the moment it connected to the IMAP server.

At times, I have also received error code 12263 from my IMAP server while using SSL.

Setup information:
Vista Home Premium SP1 32 bit
Thunderbird 2.0.0.21
Secure Email 2.0.0.3

IMAP with SSL port: 993 <-- added to IMAP protocol settings in CSE.
SMTP port: 25

I am now doing all testing with server timeout at 90 seconds and auto-decrypt off.
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bbgmp

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Re: Can't send mails while using SecureEmail
« Reply #11 on: April 13, 2009, 08:33:14 AM »
Quick update, after reading section 6.5.1 of the CSE user guide I have the following settings:

Thunderbird
IMAP port: 993
SSL: NO
Server: server.name.com

CSE
IMAP port: 993
SSL: YES
Server: server.name.com

Thunderbird is still occasionally crashing when either checking email, or moving sent items to the sent folder. I am not seeing any 12263 errors now though.

I should also add that while sending encrypted emails to myself, all emails I receive have "undisclosed-recipients" in the to field.
« Last Edit: April 13, 2009, 08:35:40 AM by bbgmp »
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Offline patrice58

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Re: Can't send mails while using SecureEmail
« Reply #12 on: April 13, 2009, 10:29:06 AM »
Quote from: Eric Cryptid on April 13, 2009, 06:02:52 AM
P.S. - Make sure Automatic Decryption is turned OFF.

P.P.S. - Are you running 32 bit or 64 bit?


Me I am running 32 bit, I am using the forum version of SecureEmail and Automatic Decryption it is turned off by default
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Offline patrice58

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Re: Can't send mails while using SecureEmail
« Reply #13 on: April 13, 2009, 10:33:29 AM »
Quote from: bbgmp on April 13, 2009, 08:33:14 AM
Quick update, after reading section 6.5.1 of the CSE user guide I have the following settings:

Thunderbird
IMAP port: 993
SSL: NO
Server: server.name.com

CSE
IMAP port: 993
SSL: YES
Server: server.name.com

Thunderbird is still occasionally crashing when either checking email, or moving sent items to the sent folder. I am not seeing any 12263 errors now though.

I should also add that while sending encrypted emails to myself, all emails I receive have "undisclosed-recipients" in the to field.

I have set up secure mail as in the forum post here https://forums.comodo.com/help_for_comodo_secureemail/secureemail_really_does_not_encrypt_nor_digitally_sign_my_emails-t29441.0.html;msg218399#msg218399 as IMAP with SSL
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Offline Eric Cryptid

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Re: Can't send mails while using SecureEmail
« Reply #14 on: April 13, 2009, 11:06:09 AM »
Thanks for all this information.

One other thing you might try while I'm trying to find a resolution... Change the defaul SMTP port in Thunderbird to 587 & add it to CSE.

Some ISP's block port 25 ramdomly.

Eric
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