Author Topic: Can't collect certificate  (Read 13856 times)

Offline Cecebee

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Can't collect certificate
« on: September 25, 2008, 11:04:22 AM »
I just installed Comodo email encryption on my Vista 32 bit computer.  After setting up all account info on the Comodo site I was sent an emeil containing my collection code.  When I click the link in the email it takes me back to a Comodo page with a couple of steps listed on it to complete the certificate retrieval process.  However, I am getting another message box in the middle of the screen (see attached screen capture).  At this point I'm dead in the water. 

Suggestions will be appreciated.

[attachment deleted by admin]

Offline myuser

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Re: Can't collect certificate
« Reply #1 on: October 20, 2008, 06:21:58 AM »
me too
I get following error messages:

=================

The Certificate could not be installed. Please ensure that...
 - this is the same computer and web browser from which you applied for your Certificate.
 - you have not deleted your Private Key.
 - you have not already installed your Certificate.

=====================

ERROR 0x80092004: CertEnroll::CX509Enrollment::p_InstallResponse: Object or property not found. 0x80092004 (-2146885628)

=====================

Our system report there already a valid certificate for myuser[at]yahoo.com.
If you have lost your certificate and require and new one please contact support.
Error Code: 0251:16.

==================


Offline bulkaeu

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Re: Can't collect certificate
« Reply #2 on: November 03, 2008, 06:43:52 AM »
Hi Myuser and Cecebee

We’ve looking into these issues now and will respond to you soon.

Our system report there already a valid certificate for myuser[ at ]yahoo.com.
If you have lost your certificate and require and new one please contact support.
Error Code: 0251:16.

This error you can receive when you're trying to sign-up for a certificate for the same e-mail address again with CSE Sign Up Wizard.

Regards, Eugene

 

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