Author Topic: Cannot Install recived Certificate after installing CSE 1.1.0.6 on Vista Home 32  (Read 8418 times)

Offline myuser

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I have an email with red button "simple Click & Install Email Certificate"
After clicking starts IE7 and appears following error message

-----------message-------------------
This Certificate could not be installed. Please ensure that...
- this is same computer and web browser from which you applied for your Certificate
- you have not deleted your Private Key
- you have not already installed your Certificate
<OK>
----------------------------------------

=======IE7==========
Collection of Secure Email Certificate
Attempting to collect and install your Free Certificate...
ERROR 0x80092004: CertEnroll::CX509Enrollment::p_InstallResponse: Object or property not found. 0x80092004 (-2146885628)
====================
 
I can say the computer is the same.
But what about browser - I do not know - I have Signed during installation process Up
Also I do not know nothing about my  Private Key
Seems I have not already installed my Certificate because I do not see it in IE setting screen (only Microsoft's Redmond/kcorby)

And when I start SecureEmail Configuration appears the message saying

--------------message------------
Secure email has detected that you do not have a Comodo e-mail certificate.
.......
Would you like to sign-up for a Free.....
<Yes><No>
------------------------------------


Offline myuser

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Must I contact comodo support service? Or what..

Offline bulkaeu

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Hi, Myuser

I have an email with red button "simple Click & Install Email Certificate" ...

Actually, Comodo SecureEmail (CSE) should have installed certificate on receiving this e-mail.
So, We have some questions to you:
1) Have you seen message "Comodo personal certificate notification e-mail detected for [your e-mail address]. Would you like SecureEmail to download and automatically install your e-mail certificate now?" on receiving of this e-mail? And what have you selected if this message appeared?
2) Does CSE setup properly? (Do you see CSE popup when you're sending/receiving e-mails via this e-mail account?).
3) Have you seen any error in CSE popup while receiving of this e-mail?

... I can say the computer is the same.
But what about browser - I do not know - I have Signed during installation process Up ...

PC should be the same. If you signed up with CSE Wizard during installation - Browser should be IE.

... And when I start SecureEmail Configuration appears the message saying

--------------message------------
Secure email has detected that you do not have a Comodo e-mail certificate.
.......
Would you like to sign-up for a Free.....
<Yes><No>
------------------------------------

CSE detected that you don't have any Comodo certificate installed. So - certificate wasn't installed so far.
We are working on resolving your issue and
any additional info about your PC configuration will help a lot:
1) OS and service Pack installed
2) AV tools installed

Also You can try to order FREE Personla Comodo certificate via Comodo website: (https://secure.comodo.com/products/frontpage?area=SecureEmailCertificate)
Then you will receive again "e-mail with Red button" to install certificate.

Regards, Eugene

Offline myuser

  • Usability Study Member
  • Comodo's Hero
  • *****
  • Posts: 212

Hi Eugene.
Thanks for replay.

> 2) Does CSE setup properly? (Do you see CSE popup when you're sending/receiving e-mails via this e-mail account?).
> 3) Have you seen any error in CSE popup while receiving of this e-mail?

2) I do not know if CSE installed properly.  (Yes I see popups when sending/receiving e-mails)
When I am sendinig appeares CSE-messages
-------------message-----------
Comodo SecureEmail was unable to locate a valid certificate for signing for ..[at]....com
Would you like send the у-mail unsigned?
<Yes><No>
----------------------------------

3) No errors. Just popup shows interlacing numbers of e-mail messages.


> 1) Have you seen message "Comodo personal certificate notification e-mail detected for [your e-mail address].
> Would you like SecureEmail to download and automatically install your e-mail certificate now?"
> on receiving of this e-mail? And what have you selected if this message appeared?

 
When? I do not remember. I have downloaded comodose.exe 3.624kb installed it signed up for certificate and received it an e-mail with red "install it" button. And now cannot install it.
 

> CSE detected that you don't have any Comodo certificate installed. So - certificate wasn't installed so far.
> We are working on resolving your issue and
> any additional info about your PC configuration will help a lot:
> 1) OS and service Pack installed
> 2) AV tools installed


1) vista32 home premium (russian) sp1 + IE7 (no IE8beta) + Firewall is disabled
2) ClamWin094, AVG8(free), CAV (in CIS) 
3) Comodo BOClean, Verification Engibe and  CIS (CF+CAV)

I traid to install the certificate without AVG and disabled Comodo Firewall.

And now I cannot order the sertificate via Comodo web site.
Unfortunately I have gotten "A Secure Email Certificate has been already issued for this Email Address" message.


 

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