Author Topic: Cannot Export Certificate with Private Key  (Read 13025 times)

Offline tjraymond

  • Newbie
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  • Posts: 1
Cannot Export Certificate with Private Key
« on: December 08, 2008, 11:23:53 AM »
Operating System: Windows XP SP3 (32 bit)
Anti-Virus:McAfee

I am attempting to export my digital ID so that I can migrate to and import it into Vista.
When I run the Certificate Export Wizard I cannot export the Private Key. On the page that shows that step the "Yes, export private key" option is grayed out and not able to be selected.

I have viewed the certificate propertied and it states that:
"You have a private key that corresponds to this certificate."

Any help on exporting so I can migrate the digital ID to Vista would be appreciated.
Thanks

Offline bulkaeu

  • Comodo Loves me
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  • Posts: 177
Re: Cannot Export Certificate with Private Key
« Reply #1 on: December 09, 2008, 09:20:46 AM »
Hi, tjraymond

First of all - It seems to me that your certificate was installed without supporting exporting private key.
So, You should write e-mail to our cse-support[at]comodo.com and ask to revoke it.
Then You should order new certificate for this e-mail address.
Note: Your friends and other people - who have your current (to be revoked) certificate should be informed about change of it (the most simple way - to send them signed with new certificate e-mails) and if they try to send you e-mail, encrypted with your current certificate you will not be able to read such e-mails.

Then - we should discover - why your certificate can't be exported with the private key. Can you answer, pleae, next questions:

1)  How have you ordered this certificate?  (Via Comodo SecureEmail SignUp Wizard, Via Comodo Web Site - Order Free Personal certificate)
2) How have you installed it? (With Comodo Secure Email, clicked on the Button in Collection E-mail - and installed from Web-Site)

Thanks in advance.

Regards, Eugene

 

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