Author Topic: Please Help! I cannot decrypt back my HDD.  (Read 3859 times)

Offline Solarlynx

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Please Help! I cannot decrypt back my HDD.
« on: July 07, 2016, 12:00:35 AM »

Hello this is request from International Comodo Forums I can translate communication if necessary. Please PM me for better notifications.

Cheers!

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Hello dear friends!

I encrypted my external drive with Comodo Disk Encryption.
After encryption  when I try connect this HDD to PC I get the following message:

"Please format the disk to use it in the drive E:.

Do you want to format it?"

There's very important information for me on the disc.

Please help me to decrypt my disk.

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Offline Solarlynx

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Re: Please Help! I cannot decrypt back my HDD.
« Reply #1 on: July 07, 2016, 10:04:50 PM »
Can't anyone help?

The product is discontinued but anyway someone must know what to do.

Please help Exynos.

Offline Dennis2

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Re: Please Help! I cannot decrypt back my HDD.
« Reply #2 on: July 08, 2016, 03:55:15 AM »
Sorry I never seen a way to fix anything with CDE, I presumed by this time no one would install this old program.

Just found this one below not found it before bottom quote is his solution.

Dennis

Yup,

Welcome to Comodo Hell!  You can't reinstall the program and you can't get your data back...several of us have the same problem and we are being ignored by this forum and the devs.  There is a reason that they don't give you a number to call, because there are a lot of angry people out there with data that they hope to recover and are unable to do so.

You have two choices to resolve the situation. 

1) wait and wait for a dev and or moderator to get back to you.
2) reformat and reinstall the drive.

If you are considering using this software...do yourself a favor...try something else instead.

Ok, I figured out how to get my drives unencrypted.  It was a long process of trial and error, but I am decrypting the files as I write.

1- comodo does not work if you have your boot drive on a raid.  I had to install a new hard drive and turn off the raid in the bios.  After that, your password will work and the system will boot.

2- You also have to disable boot sector scans from your antivirus in order for the comodo disk encryption error to go away.  The antivirus suspects a boot sector virus and blocks comodo so you get the encryption subsystem error. I use ESET NOD antivirus.

3- once these two factors have been dealt with, reboot and enter the password at the boot prompt and you should now see the drives in comodo disk encryption software and will be able to decrypt the drives. 


I hope this helps all of you that have the same problem...frustrating as hell and makes you cranky :o}
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Offline Solarlynx

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Re: Please Help! I cannot decrypt back my HDD.
« Reply #3 on: July 08, 2016, 11:09:09 AM »
Really thank you very much!

I thought it was impossible to get help in an outdated product.

I'll translate the quotations for the applicant.

Offline Dennis2

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Re: Please Help! I cannot decrypt back my HDD.
« Reply #4 on: July 08, 2016, 04:19:07 PM »
Really thank you very much!

I thought it was impossible to get help in an outdated product.

I'll translate the quotations for the applicant.
So did I :)

Just a matter of luck I found that particular post.

I just hope it works for him/her.

Dennis
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