Author Topic: Can´t play videos on facebook  (Read 495 times)

Offline nexon

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Can´t play videos on facebook
« on: November 21, 2018, 09:25:41 AM »
Hi,

I can´t play videos on fb. I thought that problem is on FB site but i open edge browser and everything works fine there.

Dragon version 69.0.3497.81

Offline Razvan Romanescu

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Re: Can´t play videos on facebook
« Reply #1 on: November 22, 2018, 03:40:26 AM »
Hi Nexon! Thank you for the feedback.

We haven't been able to reproduce this issue so far, but we will investigate this further. Can you also provide more information about operating system, your system configuration(eg: video card, etc.) and what are the steps for reproducing this behaviour?
And also could you please open chrome://media-internals and after that open your video in a different tab? And after that, please make a screen shot of the information found on the player properties section at the bottom of the chrome://media-internals page, and post it here, please?

Thank you very much,

The Comodo Browsers team

Offline nexon

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Re: Can´t play videos on facebook
« Reply #2 on: November 22, 2018, 04:14:40 AM »
Hi Razvan,

OS - Windows 10 1803 with latest update x64 bit

GPU - 1080 Ti

Here is video which cant be played https://www.sendspace.com/file/rvj6r5


And Screenshot as you requested

Offline Razvan Romanescu

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Re: Can´t play videos on facebook
« Reply #3 on: November 22, 2018, 05:33:48 AM »
Hi Nexon!

Thanks for the information you provided. Can you please remake the screenshot? I was a little unclear about the steps that you have to follow. So please close your browser and reopen it. Open the first page chrome://media-internals and in a new tab the video that is not working. After that go back to media-internals, find the video there and click on it. After that go to the bottom of the page and screenshot the "player properties" section and another one with the "Log" section. Please see the attached for examples.

Thank you very much,

The Comodo Browsers team

Offline nexon

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Re: Can´t play videos on facebook
« Reply #4 on: November 22, 2018, 09:41:06 AM »
Hi,

Looking for this?


 

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