Author Topic: cannot sign in to Google Sync in settings now  (Read 5880 times)

Offline Draco86

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cannot sign in to Google Sync in settings now
« on: September 13, 2017, 05:43:25 PM »
Error:
Sorry, there seems to be a problem. Please try again.

I recently noticed a red ! new my profile name. It told me to sign in again. Every time I try I get an error. unless I type in a wrong username or password then I get a message saying wrong info.

I have tried to installing chrome and everything logs in fine. I have reinstalled dragon 2 (just to be safe I didnt mess up) and still the same problem.

Any advice please

Windows 10 64bit

Offline TheDukeUK

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cannot sign in to Google Sync in settings now
« Reply #1 on: January 03, 2018, 02:55:49 AM »
Hi, I just noticed that I cannot sign in to Google Sync in settings now. I enter my Google Account password, then my two step verification code and I get

"Error
Sorry, there seems to be a problem. Please try again."

I have tried it on two separate devices and get the same error.

As far as I know it was signed in before the last release 60.0.3112.114. But I cannot give you a firm date when it stopped working as I have only just noticed it.

Offline dwchiou

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Re: cannot sign in to Google Sync in settings now
« Reply #2 on: January 03, 2018, 04:17:44 AM »
I got exactly the same problem, which appeared just today. In the beginning, I saw the warning icon with the message "Account sign-in details are out of date. Sign in again" on the "user tag" in the top right corner of Dragon. I then disconnected my google account and tried to sign in again, but always got "Sorry, there seems to be a problem. Try again later". I uninstalled and reinstalled Dragon but the problem persists.

There is no problem with my Google Chrome in the same computer.
 
« Last Edit: January 03, 2018, 04:19:24 AM by dwchiou »

Offline Pandaru

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Re: cannot sign in to Google Sync in settings now
« Reply #3 on: January 03, 2018, 06:33:16 AM »
I have the same problem. Ver 58. Last time it was in version 49. And the main thing I did not do anything. Just one day the browser stopped logging into the account.

Offline Shane

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Re: cannot sign in to Google Sync in settings now
« Reply #4 on: January 03, 2018, 09:57:41 AM »
We're looking in to this issue.
Please read the Forum Policy below before posting: 

http://forums.comodo.com/new_member_information/forum_policy-t1516.0.html

Offline Draco86

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Re: cannot sign in to Google Sync in settings now
« Reply #5 on: January 03, 2018, 10:53:39 AM »
My friend had this issue a few versions ago and had to switch to Chrome. my browser just did it now. and it wasnt just one profile I have 3 profiles on my Comodo and all three cannont login

Offline TheDukeUK

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Re: cannot sign in to Google Sync in settings now
« Reply #6 on: January 03, 2018, 07:06:25 PM »
We're looking in to this issue.

Thanks Shane and Happy New Year.

Offline lcke

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Re: cannot sign in to Google Sync in settings now
« Reply #7 on: January 04, 2018, 11:50:17 AM »
I have the same  problem.
Windows 7 prof. and Dragon  60.0.3112.114.  :o

Offline efw

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Re: cannot sign in to Google Sync in settings now
« Reply #8 on: January 04, 2018, 01:51:45 PM »
Have to say, I have that bug too on my main computer. As a test, I download CD onto my laptop, installed and tried to sign in to my google account, same issue.

Hope there is a fix soon.

Offline lcke

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Re: cannot sign in to Google Sync in settings now
« Reply #9 on: January 05, 2018, 12:36:14 PM »
Is already fixed  :-TU
New version Dragon :60.0.3112.115  .
Thanks to Comodo Team for quick solution  ;) ;)

Offline efw

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Re: cannot sign in to Google Sync in settings now
« Reply #10 on: January 05, 2018, 01:55:45 PM »
That's great. Thanks for the quick update and fix  :-TU

Offline TheDukeUK

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Re: cannot sign in to Google Sync in settings now
« Reply #11 on: January 05, 2018, 07:17:17 PM »
Thanks Shane for the fix.

Offline Draco86

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Re: cannot sign in to Google Sync in settings now
« Reply #12 on: January 08, 2018, 12:35:28 PM »
The version update 60.0.3112.115 fixed my more recent problems I posted but the computer I was was referring to in the September 13, 2017 post is still having the issue.

I just uninstalled it and reinstalled again with not having the ability to log in on that computer.

So to summarize:
September 13, 2017 post concerning the windows 10 machine is still not logging in. same error message.

January 03, 2018 post concerning the windows 7 machine is working like it should no issues.

*Added note, the windows 7 machine can log into the profile in question fine even though  the windows 10 machine cannot*

Offline Draco86

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Re: cannot sign in to Google Sync in settings now
« Reply #13 on: January 17, 2018, 03:45:20 PM »
Currently I uninstalled Comodo again along with chrome then I ran CCleaner to hopefully clean it up and I still cant log in

Offline Draco86

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Re: cannot sign in to Google Sync in settings now
« Reply #14 on: January 18, 2018, 10:29:03 AM »
We're looking in to this issue.
I spent awhile yesterday comparing my two computers. both are on the same network, one windows 10 the other windows 7. both running the same comodo and everything. Windows 7 comodo no issues except my new tab page has black boxes on it verse my recent pages. but the windows 10 I cannot get to log in.
Even loaded chrome://signin-internals/ on both and confirmed the version "60.0.3112.115 (Developer Build 35e43184c595d88ea0a8b9b0df22d937b1ccb3d6- Windows)" Just one was signed in the other wasnt.

I would be happy to let Comodo remote in so they can see the setup themselves seeing as the problems is hit or miss with people

 

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