I switched from another vendor because of the price. I know the original post is 4 years old but I am having similar issues, and I pretty much exhausted all of my options. If I knew it was this problematic I wouldn't have done the switch. PCI scanning is great an all, but I could not put those badges on the web site properly no matter what. It has been 3 months. I got very similar response to yours from support. I got the impression that Comodo use their resources more for the sales dept and not enough for the development. I will contact the original sales person one more time, whom seems to be the most helpful, and see what she says.