Author Topic: Cancel Account - Need Refund  (Read 42887 times)

Offline willh

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Cancel Account - Need Refund
« on: December 11, 2008, 10:49:14 AM »
I need to cancel my hackerguardian account and have my credit card refunded.

I have had about 20 emails to various email addresses and departments over the past week and I still do not have a satisfactory reply on getting the PCI compliance software to work correctly.  The last email I had was that my situation was due to a recent software upgrade and it was forwarded to development.

I have a deadline to meet for PCI compliance and I cannot wait around to see if or when someone from your company will address my issue.

Please cancel my account and issue a refund.  I have also sent this request as an email to hackerguardian[at]comodo.com but have yet to receive any reply back for over 2 days now.

Your product is not functional and your support is severely lacking.

Thank you.

Offline Como-dont

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Re: Cancel Account - Need Refund
« Reply #1 on: March 26, 2012, 04:21:22 PM »
I switched from another vendor because of the price. I know the original post is 4 years old but I am having similar issues, and I pretty much exhausted all of my options. If I knew it was this problematic I wouldn't have done the switch. PCI scanning is great an all, but I could not put those badges on the web site properly no matter what. It has been 3 months. I got very similar response to yours from support. I got the impression that Comodo use their resources more for the sales dept and not enough for the development. I will contact the original sales person one more time, whom seems to be the most helpful, and see what she says.

 

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