Author Topic: Unable to log in - Password reset not working  (Read 14032 times)

Offline Ploget

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Re: Unable to log in - Password reset not working
« Reply #45 on: June 01, 2020, 04:25:13 AM »
If you really want to delve into SHA-1 and the associated Cryptographic backgrounds, then here's a good start from one of the best: Bruce Schneier on SHA-1

but a new thread would be appropriate so this one doesn't stray too far off course - https://forums.comodo.com/digital-certificates-encryption-and-digital-signing-b71.0/
It is still buzzing through my head that SHA-1 is broken long time ago...  :(
« Last Edit: June 01, 2020, 04:59:02 AM by Ploget »
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Offline itsParhaM

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Re: Unable to log in - Password reset not working
« Reply #46 on: June 01, 2020, 04:25:50 AM »
Doesn't work for me by following Comodo's instructions to re-enter password for security purposes.

The fix is just to click "Forgot password" and then to have them "e-mail you" to reset your password.

I chose a new password clicked apply and boom, done, access restored.
in my case it says that my registration request needs approved by an admin before i can do anything so i'm not sure if the problem fixed yet :-X

Offline Ploget

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Re: Unable to log in - Password reset not working
« Reply #47 on: June 01, 2020, 04:57:21 AM »
You can post - everything looks fine for you
in my case it says that my registration request needs approved by an admin before i can do anything so i'm not sure if the problem fixed yet :-X
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Offline Ploget

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Offline CISfan

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Re: Unable to log in - Password reset not working
« Reply #50 on: June 01, 2020, 05:28:25 AM »
If you really want to delve into SHA-1 and the associated Cryptographic backgrounds, then here's a good start from one of the best: Bruce Schneier on SHA-1

but a new thread would be appropriate so this one doesn't stray too far off course - https://forums.comodo.com/digital-certificates-encryption-and-digital-signing-b71.0/

Thanks for supplying that info, I will certainly have a look at it.

I mentioned it because it went through my mind that some could (maybe) be in jeopardy when they use the same or more or less the same weak password for both email and profile.

« Last Edit: June 01, 2020, 07:25:08 AM by CISfan »

Offline EricJH

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Re: Unable to log in - Password reset not working
« Reply #51 on: June 01, 2020, 10:42:17 AM »
Thanks for supplying that info, I will certainly have a look at it.

I mentioned it because it went through my mind that some could (maybe) be in jeopardy when they use the same or more or less the same weak password for both email and profile.


Following best practices by using strong passwords and not reusing them across multiple sites is their responsibility; not yours.

Offline login9

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Re: Unable to log in - Password reset not working
« Reply #52 on: June 01, 2020, 02:54:03 PM »
Sorted now changed password.

Offline CommodoUser2019

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Re: Unable to log in - Password reset not working
« Reply #53 on: June 01, 2020, 10:51:26 PM »
I was able to change my password on May 27. I suspected a breach, and now we know.
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Offline Dharshu

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Re: Unable to log in - Password reset not working
« Reply #54 on: June 02, 2020, 04:12:58 AM »
Hello all,

There was some issue in the mail.ru was not accepting email and the only references we can find are in Russian. It should be fixed now and we don't find any issue with non-mail.ru accounts.
If you still have problem with login please let us know your email id via PM we can investigate it.

More Information:

If you can't find the message in Inbox folder, one of the several things could have happened:

. The message may have been deleted or moved to another folder(for example, the Junk Email folder).
. The recipient might have created a forwarding rule that forwarded the message to a different email address.

Kind Regards,
PD

Offline EricJH

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Re: Unable to log in - Password reset not working
« Reply #55 on: June 02, 2020, 10:44:01 AM »
I just tested it and this time I got an email sent with the password reset link.

Offline Dharshu

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Re: Unable to log in - Password reset not working
« Reply #56 on: June 02, 2020, 01:39:31 PM »
Hello EricJH,
Thank you for your response.

Have a nice day,
PD

Offline itsParhaM

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Re: Unable to log in - Password reset not working
« Reply #57 on: June 02, 2020, 01:40:33 PM »
Hello EricJH,
Thank you for your response.

Have a nice day,
PD
would you check your PM please?

Offline Dharshu

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Re: Unable to log in - Password reset not working
« Reply #58 on: June 04, 2020, 09:59:00 AM »
Hello itsParhaM,

Thank you for reporting.We are checking in it.
Have a nice day!

Offline Dharshu

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Re: Unable to log in - Password reset not working
« Reply #59 on: June 08, 2020, 08:33:17 PM »
Hello itsParhaM,

Your account activated successfully,Please check and confirm.
Have a nice day!

 

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