Poll

If you find a bug in a product, do you move on to a different product (go away) or report the bug (come back)?

report the bug & provide needed details.
report the bug in a hasty way.
report the bug & move to a different product.
move to a different product.

Author Topic: Poll: If you find a bug in a product, do you switch or report?  (Read 592 times)

Offline windstorm

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Poll: If you find a bug in a product, do you switch or report?
« on: February 04, 2017, 10:15:38 AM »
I see that everyone likes a good bug. 
Poll says it all. Just a small curiosity of mine.  :)
« Last Edit: February 04, 2017, 10:24:51 AM by qmarius »

Offline windstorm

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Re: Poll: If you find a bug in a product, do you switch or report?
« Reply #1 on: February 04, 2017, 10:44:26 AM »
Also, why talk about bugs?
Here's a nice read: [Software has bugs. This is normal.]

Offline Graham1

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Re: Poll: If you find a bug in a product, do you switch or report?
« Reply #2 on: February 05, 2017, 03:45:16 AM »
I say "report the bug & provide needed details". Not doing so, said product will remain unstable and not advance. That said, if a bug is reported and not actioned in a timely fashion, then move to a different product.

:)
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Offline windstorm

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Re: Poll: If you find a bug in a product, do you switch or report?
« Reply #3 on: February 05, 2017, 06:54:31 AM »
Sure.

1. Is it because you, personally, find the bug?
2. If someone else finds the bug, not you, do you act the same?
3. Would you come back if it's fixed eventually?

Offline liosant

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Re: Poll: If you find a bug in a product, do you switch or report?
« Reply #4 on: February 05, 2017, 07:01:16 AM »
Depends on the severity, for example, data leakage, incorrect software operation to the point of causing blue screen, crashes...
Command prompt is opened by secure applications, but secure applications can be used by malware or unknown files to run command lines

Offline windstorm

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Re: Poll: If you find a bug in a product, do you switch or report?
« Reply #5 on: February 05, 2017, 07:18:19 AM »
Anything you had in mind. Doesn't matter. They're all bugs with a different priority. To me-- it doesn't matter if it's a total bypass or whatever.

The real question is if it does indeed depend on severity or it's just a motive. Perhaps it's somewhat a matter of trust. On equal terms, a different product could contain a more severe issue that you do not know about (quite common).
« Last Edit: February 05, 2017, 07:34:50 AM by qmarius »

Offline windstorm

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Re: Poll: If you find a bug in a product, do you switch or report?
« Reply #6 on: February 05, 2017, 07:29:03 AM »
and if it's a matter of trust, what would you like to see for a better experience?

Offline Jon79

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Re: Poll: If you find a bug in a product, do you switch or report?
« Reply #7 on: February 05, 2017, 07:59:57 AM »
i'd report the bug and provide details. if the bug is not fixed, i'll switch to another product

Offline windstorm

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Re: Poll: If you find a bug in a product, do you switch or report?
« Reply #8 on: February 05, 2017, 09:30:57 AM »
[...] if the bug is not fixed, i'll switch to another product

What if there's a valid explanation? Let's say that bug is acknowledged by appropriate team and they tell you that it will not be addressed right away.

Offline Jon79

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Re: Poll: If you find a bug in a product, do you switch or report?
« Reply #9 on: February 05, 2017, 10:48:57 AM »
What if there's a valid explanation? Let's say that bug is acknowledged by appropriate team and they tell you that it will not be addressed right away.

it depends on how severe the bug is and how long it takes to get fixed

Offline Jahn

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Re: Poll: If you find a bug in a product, do you switch or report?
« Reply #10 on: February 06, 2017, 10:18:58 AM »
I voted "report the bug & provide needed details", but it can vary by vendor and how accessible they are. I'm having an issue with a software now where the program is written in English, but the vendor is in Russia. All help files and on line documentation (that I have found so far) is written in Russian, so I may not be able to report the problem as I wish.
Proud Comodo user since 2006 :)

Offline Graham1

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Re: Poll: If you find a bug in a product, do you switch or report?
« Reply #11 on: February 06, 2017, 04:00:53 PM »
1. Is it because you, personally, find the bug?

Yes, if a bug was found by myself, I would usually report it.

Quote
2. If someone else finds the bug, not you, do you act the same?

Yes, I would probably append the original bug report to confirm the bug. I would think the more people that reported the bug (and depending on severity), the quicker it would get fixed.

Quote
3. Would you come back if it's fixed eventually?

Yes, unless there was a better product available during that time.

:)

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Offline Graham1

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Re: Poll: If you find a bug in a product, do you switch or report?
« Reply #12 on: February 06, 2017, 04:21:51 PM »
and if it's a matter of trust, what would you like to see for a better experience?

Honesty :). Maybe just a few sentences explaining what progress had been made so far. Even if negative, I'd appreciate that the person (developer) was trying to resolve the problem and spent some time updating progress. Sometime saying nothing, makes you think the worst. Everybody is different but that would gain my trust.

For example, I've recently switched from Dragon to Chrome. If a developer had replied saying that there wasn't any security issues with v52, I would have stayed with Dragon but from what I've read from the internet, I felt that there was so made the choice of moving to a more recent version.

:)
« Last Edit: February 06, 2017, 04:32:16 PM by Graham1 »
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Offline peterbuttler

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Re: Poll: If you find a bug in a product, do you switch or report?
« Reply #13 on: February 13, 2017, 07:05:04 AM »
I say "report the bug & provide needed details" because this help them to fix the software problems easily.

 

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