Author Topic: no email notifications about replies in the forum  (Read 10537 times)

Offline cska133

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no email notifications about replies in the forum
« on: January 13, 2020, 12:52:08 PM »
hi,

i notices that i dont get any email notification when I receive reply or PM in the forum here. The appropriate options are set in the forum settings. There are no forum emails in my inbox, no in the spam and no in the trash, so it should be somethng with the sending by the forum.

have you noticed this too? are the webmasters of the forum page informed about this issue? I can not find who is it and how to inform him.
« Last Edit: January 13, 2020, 01:01:21 PM by cska133 »

Offline danyb

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Re: no email notifications about replies in the forum
« Reply #1 on: January 13, 2020, 01:37:23 PM »
I have this too.
I think I have had it all the time on the Comodo forum.
My options in the forum settings are OK too and my mailaddress is correct
I have to copy every post I want to read in my agenda and then look every few hours.

Offline cska133

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Re: no email notifications about replies in the forum
« Reply #2 on: January 13, 2020, 01:56:43 PM »
no, is was not all the time... ok it depends on how long you are member here. But 1,5 years earlier i received, since that time I have not posted questions here.
but this is not normal, needs to be fixed. I dont know whom to inform ?

Offline Dharshu

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Re: no email notifications about replies in the forum
« Reply #3 on: January 14, 2020, 12:20:31 AM »
Hello cska133 & danyb,

Thank you for Reporting.
Could you please confirm did you enable your email notification in your profile(Refer sample img),Please check that or else let me forward this issue to our corresponding team members.

Note : After any changes you made don't forget to save your settings.

Kind Regards,
PD


Offline danyb

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Re: no email notifications about replies in the forum
« Reply #4 on: January 14, 2020, 05:58:52 AM »
I am sending you a screenshot of my settings

Offline panic

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Re: no email notifications about replies in the forum
« Reply #5 on: January 14, 2020, 04:21:07 PM »
I am sending you a screenshot of my settings

Can you please also include a screenshot of the topic list under the heading "Current Topic Notifications".

This is found directly underneath where you took the first screenshot.

This will show Dharsu which topics you are supposed to be receiving notifications about.

Thanks in advance,
Ewen :-)
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If you can't conform, don't use the forum.

Offline danyb

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Re: no email notifications about replies in the forum
« Reply #6 on: January 15, 2020, 06:53:38 AM »
Quote
Can you please also include a screenshot of the topic list under the heading "Current Topic Notifications".
Where do I find this?

Offline Ploget

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Re: no email notifications about replies in the forum
« Reply #7 on: January 15, 2020, 07:03:13 AM »
Just below your email settings in the same screen that you posted . . .
Where do I find this?
Ploget

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Offline danyb

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Re: no email notifications about replies in the forum
« Reply #8 on: January 16, 2020, 06:26:35 AM »
Ok - a mistake I often make. Not scrolling down

Offline danyb

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Re: no email notifications about replies in the forum
« Reply #9 on: January 19, 2020, 11:10:44 AM »
Also I receive no mail notifications when someone sends me a private message

Offline cska133

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Re: no email notifications about replies in the forum
« Reply #10 on: January 19, 2020, 05:50:16 PM »
hi,

here am I too... sorry for the delay but I did not get any notification of your answers. But I am happy to see that someone of the mods is interested to solve the issue :-TU
And yes, I dont get notified about new private messages too.
here my screenshot. As you can see I also have enabled the appropriated options in the setting.
Interessting is that when I login I get a pop that I have new private message, do I what to view it -> YES, but i dont get forward to the new message. I have attached a screenshot of thre private messaging settings too.

My emails from comodo forum should  be delivered to my private email address, from where ALL the emails are forwarded to my 2. private email address (without being deleted from the 1. email address, so i always have to copies of each email). I searched in both email addresses for emails from comodo and could not find anything, so no comodo emails in the inbox, spambox, trash or elsewhere. This was just to clarify that the issue is not caused by my email adresses.
« Last Edit: January 19, 2020, 05:56:43 PM by cska133 »

Offline cska133

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Re: no email notifications about replies in the forum
« Reply #11 on: January 22, 2020, 05:12:34 AM »
Hello cska133
[at]Dharshu
hi,

no, no notification about your private message.
Please write a reply here to check if topic notifications work.

Offline Dharshu

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Re: no email notifications about replies in the forum
« Reply #12 on: January 24, 2020, 08:01:37 AM »
Hello cska133,

Thank you for your patience.
I had updated this issue to the corresponding team members,Once resolved we will notify you.So please wait for that.

Kind Regards,
PD

Offline danyb

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Re: no email notifications about replies in the forum
« Reply #13 on: January 25, 2020, 01:26:23 PM »
Could you notify me too?

Offline Dharshu

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Re: no email notifications about replies in the forum
« Reply #14 on: January 26, 2020, 04:40:22 AM »
Could you notify me too?

Hello danyb,

sure  :-TU I mentioned both of your names in the list.Will notify you too once resolved.

Kind Regards,
PD
   

 

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