Author Topic: To Many Users AntiError May Resemble a Scam  (Read 6759 times)

Offline Chiron

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Re: To Many Users AntiError May Resemble a Scam
« Reply #15 on: July 24, 2013, 05:33:20 PM »
Are you okay with the topic title, or do you have something else in mind? I just quickly came up with this one because I had to change it after splitting the posts.

What would you like the topic title to be?

Offline marcsayer

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Re: To Many Users AntiError May Resemble a Scam
« Reply #16 on: July 24, 2013, 05:49:33 PM »
Fine with the title, I just want to keep it in everyone's mind that this is partly about GB and partly about how a Comodo install leads you to this situation. It is in part the fact that this gets installed as part of the Comodo install, that leads one to wonder if this is a scam. Just don't want that to get lost in focusing on GB itself. I see from this forum that I am not the only person who has had this reaction. This thread is pretty much about the same thing https://forums.comodo.com/geekbuddy-live-pc-support/geekbuddy-in-trial-version-t77906.0.html and several people had a similar reaction to what I had. The post from erie910 is exactly what I was warning about, though at least he did post here. There is an issue here. Is there a free trial or not? If so, you need a more formal way to implement that so there is no question in the minds of the customer or the buddy. If there isn't, you need to stop bundling GB with Comodo and simply sell it on it's own. Bundling then hitting a customer up for a subscription is counterproductive marketing, especially if a service like AntiError is included and activated by default, creating error messages that look to all the world like a scam to drive customers into a subscription.
« Last Edit: July 25, 2013, 01:06:13 AM by marcsayer »

Offline Alan Borer

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Re: To Many Users AntiError May Resemble a Scam
« Reply #17 on: July 25, 2013, 05:17:41 AM »
I regret my initial reaction to this complaint.
It seemed unfair to complain on a user help forum that information had to be paid for.
Also I misread and understood that it was Comodo Security that automatically reported an AntiError report.

I was in the fortunate position of using Comodo before it was anything more than a Firewall,
and when GeekBuddy became part of the available package I recognised that :-
It was not part of the security protection ;
It would only be of use if something went wrong on my system that I could not fix with help from various user forums ;
It would cost me money if I needed it after a free trial period (and I think the duration of the trial was also published).
I decided against including GeekBuddy - I prefer to only install what I need.

The current situation is totally confusing.

PAYMENT IS OPTIONAL according to this
"If you purchased GeekBuddy and need to speak to a live customer service representative over the phone..."
http://help.comodo.com/topic-86-1-416-4626-Customer-Service.html

Above that it refers to using an On-line Chat with absolutely no reference to payment.

This suggests that the on-line chat can include remote online control and repairs by GeekBody, with no indication of any request for payment.
http://help.comodo.com/topic-86-1-416-4624-Accepting-Remote-Desktop-Requests.html.

Self styled "Microsoft Certified Engineers" phone unsuspecting computer users to tell them that Microsoft has reported errors on the computer, and try to fool the user into granting remote access.
I find it strange that a GeekBuddy is unable to solve an on-line chat problem via remote access,
and instead can do what is needed via the phone.

After a lot of clicking I downloaded the GB EULA which said fees were published by Comodo,
and I eventually found $ 49.95 for 1 year, or $ 4.95 per month at
https://secure.comodo.com/home/purchase.php?&pid=17&track=2190&key5sk1=ca9014735bf4abee5ad637e04e27d73d9537c63a&key5sk2=2128&key5sk3=1374739404000&key5sk28=&key5sk29=1369322604000&key5sk30=2128&key5sk31=1374739508000&key5sk32=2190&key5sk33=1374739558000&key6sk1=&key6sk2=FF152&key6sk3=7&key6sk4=en-us&key6sk5=GB&key6sk6=0&key6sk7=http%3A%2F%2Fwww.comodo.com%2F&key6sk8=111102&key6sk9=16801050&key6sk10=false&key6sk11=b5c6a727b600a51335709e1eb8a986247d75cba0&key6sk12=2034&key7sk1=2&key7sk2=88&key1sk1=dt&key1sk2=http%3A%2F%2Fwww.comodo.com%2F
That implies a single problem can cost only $ 4.95 - or does it.

Is on-line help available for free, or not ?

It seems unacceptable to bundle in GB with no warning that it will cost money,
and for GB to report non-security issues and entice the user into an on-line chat,
and for the user to wait for someone to respond before a price is mentioned.

I suggest that the minimum cost for use should be stated upon installation,
and also stated upon launching the Anti Error feature.

Regards
Alan
 






 

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