A whitelist. Some problems reported by Windows Events are known or the user do not want to solve them (they could be intermittent, etc.). So a whitelist will be good for me.
The target of the livePCsupport solution is to make all clients' computers to function in optimal conditions. One single tiny whitelisted problem can have an cascade effect on the computer in short or long term. If the problem is not treated when it appears it can degenerate in more complex issues.
Why shouldn't we change the service startup mode to "Automatic (delay)"?
Why should we have it at the very beginning and delaying boot?
The user can't ask for help that early in the computer... there is no connection, no network drivers loaded, etc.
This is because of the way livePCsupport is designed to work. The fact that the service starts at the beginning does not affect in any manner boot loading times and boot loading process.
1. A timeout for the popup.
2. A group/category for the warnings (critical, important, medium, low...).
3. A history of the errors.
Is anybody reading the suggestions?
Am I dreaming?
1. See the answer to the first question ( faster the problem is treated , better for client's computer , lowering down the problem window means that an agent can miss the oportunity to fix the problem at the perfect moment )
2. See the answer to the first question ( any problem can have contextual effects , even if it has low priority )
3. We are already into it.
Nope , you are not dreaming , thank you for your input.
Best regards,
Mihai Haraga
