Author Topic: Unable to renew CWAF license  (Read 743 times)

Offline zeald

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Unable to renew CWAF license
« on: November 09, 2020, 07:13:57 PM »
Hi,

Our CWAF license was expired and we cannot generate new one.
We tried creating new licenses below but no luck.

1. https://cam.comodo.com/signup
buy a product --> Comodo Web application firewall
= Returns 500 error, is the console broken?

2. https://accounts.comodo.com/cwaf/management
Create new --> It returns "Sorry, no products available"


What prevents us from renewing the license?
Is there anyway for us to generate new license using our old account account?


Ticket link: https://support.comodo.com/index.php?/Tickets/Ticket/View/5405126


Many thanks,
Cherry

Offline Cwaf_Team

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Re: Unable to renew CWAF license
« Reply #1 on: November 10, 2020, 03:26:37 PM »
Hi zeald,
your license will be extended this week.

Offline zeald

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Re: Unable to renew CWAF license
« Reply #2 on: November 11, 2020, 05:41:33 PM »
Thank you, I confirm it's already been renewed.
May I know why can't we do it in our end? Is the UI broken or something?

Thanks a lot!

Cherry

Offline Cwaf_Team

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Re: Unable to renew CWAF license
« Reply #3 on: November 17, 2020, 06:09:25 AM »
The license extension is designed in such a way that you must make an extension request.

Offline MoovIt

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Re: Unable to renew CWAF license
« Reply #4 on: February 09, 2021, 11:20:22 PM »
Hi I made a request to extend CWAF Licence 4 days ago and no response to ticket?

Ticket ID: VRR-451-73720

Please check and advise.

Cheers

Offline cwaf__team

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Re: Unable to renew CWAF license
« Reply #5 on: March 02, 2021, 10:34:02 AM »
Hello,

We had some internal authentication issues on waf.comodo.com.

As for now, the issue is solved. Please check from your side.

 

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