Author Topic: (Connection error: Auth failed)  (Read 549 times)

Offline BeZazz

  • Comodo Member
  • **
  • Posts: 25
(Connection error: Auth failed)
« on: June 29, 2017, 06:02:52 AM »
Hi,
I am getting a "(Connection error: Auth failed)" on all my servers.

I logged into my account and it says my subscription in still valid.

Any help appreciated.


Brendan

Offline akabakov

  • Comodo's Hero
  • *****
  • Posts: 364
Re: (Connection error: Auth failed)
« Reply #1 on: June 29, 2017, 07:25:26 AM »
Hello.

May be it was some trouble with waf.comodo.com.
We checked it now. Everything is OK. If your license is valid update can be performed.
Didn't you change your password?

Offline BeZazz

  • Comodo Member
  • **
  • Posts: 25
Re: (Connection error: Auth failed)
« Reply #2 on: June 29, 2017, 07:46:10 AM »
Thanks for the repy.
Yes I tried changing the password  while troubleshooting.
Neither old or new password makes a difference.

Offline akabakov

  • Comodo's Hero
  • *****
  • Posts: 364
Re: (Connection error: Auth failed)
« Reply #3 on: June 29, 2017, 10:23:30 AM »
Are there some special symbols in new password? We recommend use letters and digits only.
Could you tell me your login in PM?

Offline garconcn

  • Newbie
  • *
  • Posts: 13
Re: (Connection error: Auth failed)
« Reply #4 on: July 14, 2017, 03:08:40 PM »
I have the same issue, found out it's because the COMODO Web Application Firewall license expired today. This never happened before, I thought the license will not expire or it will be renewed automatically since it's free. Can you advice how to renew the license? Thank you.

Offline jmaso

  • Newbie
  • *
  • Posts: 4
Re: (Connection error: Auth failed)
« Reply #5 on: July 28, 2017, 09:37:41 PM »
Hello Akabakov,

Please , can you help me ?

I have the same issue on my Comodo WAF. I can not update the rules ...

I see the message " Current rules version    X.XXX (Connection error: Auth failed)"

I also changed my password and the same problem occurs ...

Offline BeZazz

  • Comodo Member
  • **
  • Posts: 25
Re: (Connection error: Auth failed)
« Reply #6 on: July 29, 2017, 02:30:56 PM »
At least I am not the only one now.
I do not feel so lonely lol

Offline akabakov

  • Comodo's Hero
  • *****
  • Posts: 364
Re: (Connection error: Auth failed)
« Reply #7 on: July 31, 2017, 06:20:00 AM »
To all.
Could you login to https://waf.comodo.com and https://accounts.comodo.com with your credentials and check your license status?

Offline BeZazz

  • Comodo Member
  • **
  • Posts: 25
Re: (Connection error: Auth failed)
« Reply #8 on: July 31, 2017, 07:33:05 AM »
To all.
Could you login to https://waf.comodo.com and https://accounts.comodo.com with your credentials and check your license status?
https://waf.comodo.com/
License expired at: 2018-01-20 18:52 UTC

https://accounts.comodo.com/
expired at 2022-04-20

Offline akabakov

  • Comodo's Hero
  • *****
  • Posts: 364
Re: (Connection error: Auth failed)
« Reply #9 on: July 31, 2017, 11:31:45 AM »
please, find the file /path_to_cwaf/cwaf/etc/main.conf and edit it:
1) comment this string:
cwaf_passwd="MD5_password_hash"
2) and write:
cwaf_passwd="plain_text_password"

Offline BeZazz

  • Comodo Member
  • **
  • Posts: 25
Re: (Connection error: Auth failed)
« Reply #10 on: July 31, 2017, 12:24:12 PM »
please, find the file /path_to_cwaf/cwaf/etc/main.conf and edit it:
1) comment this string:
cwaf_passwd="MD5_password_hash"
2) and write:
cwaf_passwd="plain_text_password"

I have already done that on ten servers.
When I click "Configuration" then "Update confg" > save

I get the message
Quote
ERROR!
request to server failed!

Offline jmaso

  • Newbie
  • *
  • Posts: 4
Re: (Connection error: Auth failed)
« Reply #11 on: July 31, 2017, 12:42:34 PM »
To all.
Could you login to https://waf.comodo.com and https://accounts.comodo.com with your credentials and check your license status?

https://waf.comodo.com/
License expired at: 2018-03-28 19:17 UTC

https://accounts.comodo.com/
Expired At     2022-06-28

Offline jmaso

  • Newbie
  • *
  • Posts: 4
Re: (Connection error: Auth failed)
« Reply #12 on: July 31, 2017, 12:45:02 PM »
I have already done that on ten servers.
When I click "Configuration" then "Update confg" > save

I get the message

Same result here ...  :(

Offline akabakov

  • Comodo's Hero
  • *****
  • Posts: 364
Re: (Connection error: Auth failed)
« Reply #13 on: August 02, 2017, 07:19:16 AM »
I would like to get some log file extracts with errors, concerning CWAF
For example:
Code: [Select]
tail -f /usr/local/cpanel/logs/error_logwhen you try to save configuration.

Offline BeZazz

  • Comodo Member
  • **
  • Posts: 25
Re: (Connection error: Auth failed)
« Reply #14 on: August 02, 2017, 07:41:22 AM »
Quote
[2017-08-02 06:40:35 -0500] info [whostmgrd] Internal Server Error: "POST /cpsess7460382962/cgi/cwaf_main.cgi HTTP/1.1" 500 No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/cwaf_main.cgi): The subprocess reported error number 25 when it ended.

 

Seo4Smf 2.0 © SmfMod.Com Smf Destek