Author Topic: Can't login to waf.comodo.com / Failed to update the ModSecurity rule set  (Read 1287 times)

Offline albans

  • Newbie
  • *
  • Posts: 4
Hi,

Since early this week, I get the following message once logged into Plesk: Error: Failed to update the ModSecurity rule set
I've double-checked login/password, all looks good but it keeps failing.
I have also noted that I can't login anymore to Free ModSecurity Rules from Comodo...

Has anyone else encountered the same issue? Could it be a problem on Comodo side?

Thanks.

Offline fesarlis

  • Newbie
  • *
  • Posts: 7
Re: Can't login to waf.comodo.com / Failed to update the ModSecurity rule set
« Reply #1 on: February 04, 2021, 12:00:23 PM »
Yes. It has happened several times for the last few months. Now we cannot even reset password.
Too many sites with different credentials, it seems they are starting to disintegrate...

Offline killmoon

  • Newbie
  • *
  • Posts: 1
Re: Can't login to waf.comodo.com / Failed to update the ModSecurity rule set
« Reply #2 on: February 12, 2021, 12:24:02 PM »
Hi guys,

I still cannot manually login onto https://waf.comodo.com/user/auth, also by (successfully) creating a new account with a different legit email.

All my servers, managed managed by both cPanel or Plesk, using Comodo as Apache mod_security rules source, are giving the same error: something like "Username or password are wrong..."

Anyone managed to handle this problem? Now it has been going on for more than fifteen days (at least for me)...


Thanks!

Offline MoovIt

  • Newbie
  • *
  • Posts: 6
Re: Can't login to waf.comodo.com / Failed to update the ModSecurity rule set
« Reply #3 on: February 15, 2021, 02:12:13 AM »
I previously put a ticket into support and they responded.

Quote
There is an internal issue that causes the "Authentication failed" error on waf.comodo.com. It has already been escalated to the Operations department.

We'll inform you once the issue is solved.

That was 3 days ago and still waiting for reply that it's fixed.

Hopefully once thats solved authentication and updates will work as normal.

Offline mrdebian

  • Newbie
  • *
  • Posts: 4
Re: Can't login to waf.comodo.com / Failed to update the ModSecurity rule set
« Reply #4 on: February 18, 2021, 07:35:40 AM »
Same problem here.

Offline linux4me

  • Comodo Member
  • **
  • Posts: 29
Re: Can't login to waf.comodo.com / Failed to update the ModSecurity rule set
« Reply #5 on: February 18, 2021, 03:30:07 PM »
I'm having the same issue trying to update a standalone installation of CWAF, and discovered that although I get the "Authentication failed" error trying to log into waf.comodo.com, I can log into https://accounts.comodo.com/login, which shows my WAF license expired today?

Offline cwaf__team

  • Newbie
  • *
  • Posts: 9
Hello,

We had some internal authentication issues on waf.comodo.com.

As for now, the issue is solved. Please check from your side.

Offline albans

  • Newbie
  • *
  • Posts: 4
Tried, all back to normal. Thx comodo support team.
Nevertheless, latest update available for the rules is November 2020. Are you still planning to update your rules?

 

Free Endpoint Protection
Seo4Smf 2.0 © SmfMod.Com Smf Destek