Author Topic: [SOLVED] Remote Console Login Error  (Read 4455 times)

Offline w-e-v

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[SOLVED] Remote Console Login Error
« on: May 06, 2013, 03:44:24 PM »
I have opened the required ports in order to be able to login to the console remotely through a browser.
I am able to get into the login page. But after entering the username and password, I get the following error message: please see attached image.

1. Of course ESM Server is running.
2. Dont know what this message means and don't know what to do about it.
3. Self-signed certificate is correctly installed.

Could anyone please let me know what else I have to do to be able to login remotely to the ESM Server console?

[attachment deleted by admin]
« Last Edit: October 10, 2013, 06:39:17 PM by w-e-v »

Offline MichelB

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Re: Remote Console Login Error
« Reply #1 on: May 07, 2013, 06:09:34 AM »
Hello,

Is the time on the server the same as the time on the management machine?

Regards,
Michel.

Offline w-e-v

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Re: Remote Console Login Error
« Reply #2 on: May 07, 2013, 11:50:21 AM »
Hi,

Yes, they have the same time.

Offline w-e-v

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Re: Remote Console Login Error
« Reply #3 on: May 11, 2013, 04:39:52 PM »
Im starting to give up with this option. Guess I can only login when I am in the ESM Server and cannot do it remotely. :'(

Offline MichelB

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Re: Remote Console Login Error
« Reply #4 on: May 12, 2013, 05:06:36 AM »
Hi,

It definitively works remotely - I connect to my ESM server via a public IP address...

Offline w-e-v

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Re: Remote Console Login Error
« Reply #5 on: May 12, 2013, 07:32:46 PM »
What Certificate are you using? Selfsigned or real Trusted one? Or for the best, can you show me the certificate FROM the external/remote browser you are loging in? Please? :)
« Last Edit: May 12, 2013, 07:41:41 PM by w-e-v »

Offline MichelB

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Re: Remote Console Login Error
« Reply #6 on: May 14, 2013, 04:22:01 AM »
Hi,

I am using self-signed as my internal domain has a .local extension. If your internal domain has a .com (or similar 'public' extension) then you can't use a self-signed cert.

Offline w-e-v

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Re: Remote Console Login Error
« Reply #7 on: May 14, 2013, 09:39:35 AM »
I understand what are you saying. Is that the reason why I cannot login remotely, even with a correct user and password?

Offline MichelB

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Re: Remote Console Login Error
« Reply #8 on: May 15, 2013, 03:45:19 AM »
Very probably, browsers do not inherently trust self-signed certs coming from "public" addresses. You can download a free cert from http://www.instantssl.com/ssl-certificate-products/free-ssl-certificate.htm and use that with your ESM server.

Offline w-e-v

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Re: Remote Console Login Error
« Reply #9 on: May 19, 2013, 12:27:27 AM »
I got the free cert and now I am able to login remotely.
Very nice! It worked perfectly. Thank you very much MichelB.

However, I am getting a warning from the browsers (please see attached image).

[attachment deleted by admin]

Offline w-e-v

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Re: Remote Console Login Error
« Reply #10 on: May 23, 2013, 12:17:02 AM »
Any comment?

Offline Denmihalich

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Re: [PENDING] Remote Console Login Error
« Reply #11 on: May 28, 2013, 11:06:30 AM »
Hello w-e-v,

It may be a bug. I have reported it to developers.

Thank you for your vigilance!

Offline w-e-v

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Re: [PENDING] Remote Console Login Error
« Reply #12 on: October 10, 2013, 06:38:54 PM »
Thank you. This issue has been solved.

Offline MichelB

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Re: [SOLVED] Remote Console Login Error
« Reply #13 on: October 10, 2013, 08:01:30 PM »
Another one bites the dust
« Last Edit: October 10, 2013, 08:11:15 PM by MichelB »

 

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