Author Topic: Error installing update version of 3.0.60418.2.exe  (Read 4657 times)

Offline compass-is

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Error installing update version of 3.0.60418.2.exe
« on: May 06, 2013, 03:40:12 PM »
I just downloaded the CESM_Setup_3.0.6418.2.exe file to update my 3.0.60225.3_Full.exe installation.

However, it prematurely ends, and I have attached the screen shot to this post.

Are there any other log files I can send?

TIA,
Scott  ???

[attachment deleted by admin]

Offline MichelB

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Re: Error installing update version of 3.0.60418.2.exe
« Reply #1 on: May 07, 2013, 06:06:48 AM »
Hi,

Are you using a LocalDB or external instance of SQL?

Regards,
Michel.

Offline compass-is

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Re: Error installing update version of 3.0.60418.2.exe
« Reply #2 on: May 07, 2013, 04:28:20 PM »
Local, I would say.  I installed Microsoft SQL Server 2008 R2 when I installed ESM.  The database resides on the same server as ESM.

Offline MichelB

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Re: Error installing update version of 3.0.60418.2.exe
« Reply #3 on: May 08, 2013, 02:57:14 AM »
OK - when you are doing the installation try attaching ESM to the existing SQL instanceand let us know what happens.

Regards,
Michel

Offline compass-is

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Re: Error installing update version of 3.0.60418.2.exe
« Reply #4 on: May 08, 2013, 08:27:29 AM »
Michel, thanks for the reply.

It all happens pretty quick, after the extraction, there are only two screens, I have attached the shots below.

Is there an installation log file anywhere?

Best Regards,
Scott

[attachment deleted by admin]

Offline compass-is

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Re: Error installing update version of 3.0.60418.2.exe
« Reply #5 on: June 10, 2013, 11:47:10 PM »
Hi, has there been any update on this issue?

Thanks,
Scott

Offline MichelB

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Re: Error installing update version of 3.0.60418.2.exe
« Reply #6 on: June 11, 2013, 07:02:05 AM »
Hi Scott,

I have asked our support department to contact you.

Could you please try upgrading to the yet-to-be-released newer version here http://downloads.comodo.com/cesm/download/setups/CESM_Setup_3.0.60516.1_Full.exe.

May I ask what Compass-IS does?

Kind regards,
Michel.

Offline compass-is

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Re: Error installing update version of 3.0.60418.2.exe
« Reply #7 on: June 14, 2013, 12:34:57 PM »
Michel, thanks for the reply.

Compass Internet Solutions is my company, I provide small businesses with IT support.

I will download the new installer and try it.

Best,
Scott

Offline compass-is

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Re: Error installing update version of 3.0.60418.2.exe
« Reply #8 on: June 14, 2013, 12:56:44 PM »
Just downloaded and ran the new installer, and it aborted with the same error message as before.

Scott

Offline MichelB

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Re: Error installing update version of 3.0.60418.2.exe
« Reply #9 on: June 14, 2013, 03:10:37 PM »
Hi,

I can see in our support queue that our techs have been trying to get hold of you (you should have 2 emails from esmsupport[at]comodo.com).

On another note, I have sent you an email directly regarding our MSP club that may interest you.

Regards,
Michel.

Offline compass-is

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Re: Error installing update version of 3.0.60418.2.exe
« Reply #10 on: June 14, 2013, 03:13:37 PM »
I do have one from Tuesday, I will reply to that message instead of posting here.  Thanks.

I do not seem to have the other one you sent.

Scott

Offline MichelB

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Re: Error installing update version of 3.0.60418.2.exe
« Reply #11 on: June 17, 2013, 08:21:11 AM »
Hi Scott,

Resent the MSP club email.

Regards,
Michel.

 

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