Author Topic: CAS not starting because Agent error  (Read 1718 times)

Offline adrianrus

  • Newbie
  • *
  • Posts: 8
CAS not starting because Agent error
« on: January 09, 2014, 07:07:05 AM »
Now, this is odd.

I installed manually the CAS on the workstation. It installed the agent as well.
CESM sees the workstation. I updated the antivir database from CESM. All good.

BUT, when i double click on the CAS to launch it, it gives me the error in the attached file.

when opened the services, the service is up and running.
the fact that it's running right is also confirmed by the fact that i could udate CAS from the CESM.

so... ?

[attachment deleted by admin]

Offline georgianas

  • CESMUser
  • Comodo Family Member
  • *
  • Posts: 68
Re: CAS not starting because Agent error
« Reply #1 on: January 09, 2014, 07:18:55 AM »
Hi,

Please check eventviewer and see what event is logged .
Due to the issues you are encountering, I suggest to submit a ticket to esmsupport[at]comodo.com and they can assist you by email, chat and remotely.

 

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