Author Topic: outlook address book  (Read 4362 times)

Offline ctjacobs

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outlook address book
« on: January 18, 2017, 12:12:55 PM »
Encrypting to an address in my outlook address book sometimes does not work. Encrypting to the same address by replying to an email from that address does work. I have a reproducible example of this now, encrypting to myself via the address book using email address see attachment consistently does not work. If I inspect the certificate in the address book it is ok.

Chris

Offline SSL Guru

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Re: outlook address book
« Reply #1 on: January 19, 2017, 06:29:01 AM »
Hi

A couple of questions:

1. Are you trying to encrypt a message to someone you have an encryption certificate for?
ie. They sent you a signed email with the certificate and you added that to your address book .

2. Is your email encryption certificate email address exactly (down to the dots etc) the same as the email address you are using?



Your email encryption certificate is so that others can encrypt messages to you.
You can only encrypt to them if you have their certificate stored in your address book.

The knowledge base may offer some assistance as well:
https://support.comodo.com/index.php?/Knowledgebase/List/Index/18/email-smime

Hope this helps.
Garry
“You have to be odd to be number one”
Dr. Seuss

Offline ctjacobs

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Re: outlook address book
« Reply #2 on: January 19, 2017, 10:19:16 AM »
1. yes
2. yes

Offline SSL Guru

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Re: outlook address book
« Reply #3 on: January 19, 2017, 04:21:08 PM »
Hi

Can you provide a screen shot of your email encryption certificate that you're using to encrypt messages to yourself ?

Garry
“You have to be odd to be number one”
Dr. Seuss

Offline ctjacobs

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Re: outlook address book
« Reply #4 on: January 19, 2017, 04:32:25 PM »
See attachment

Offline SSL Guru

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Re: outlook address book
« Reply #5 on: January 20, 2017, 09:26:35 AM »
Hi

Must admit I'm running out of ideas.

The screen shot shows the certificate you are using in Outlook to send signed emails to others, but is that the one assigned to the entry in the actual address book for the email address you are sending to.

Also, is this a new certificate that is replacing a previous certificate?

Garry

“You have to be odd to be number one”
Dr. Seuss

Offline ctjacobs

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Re: outlook address book
« Reply #6 on: January 20, 2017, 09:31:36 AM »
yes, no

Offline SSL Guru

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Re: outlook address book
« Reply #7 on: January 20, 2017, 04:14:14 PM »
Ok .....I've now run out of ideas.

Garry
“You have to be odd to be number one”
Dr. Seuss

Offline ctjacobs

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Re: outlook address book
« Reply #8 on: January 21, 2017, 04:57:26 PM »
And today it works. I have no idea what I did different today.

 

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