ID not working in Outlook

I am trying to download a new certificate for outlook 2013 and it is not working. I get to the webpage that downloads the id and a screen pops up saying it was successful. I press ok, go back to outlook to try and make a copy of the id but when i try to export it to a file it says there are no certificates installed. Please help.

I tried to download the certificate from a different browser and it would not work it says, ERROR 0x80092004: CertEnroll::CX509Enrollment::InstallResponse: Cannot find object or property. 0x80092004 (-2146885628 CRYPT_E_NOT_FOUND) what the hell is going on. Please help