Can encrypt to correspondent, but not read encrypted message from same

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1

Greetings,
I help out a non-profit medical clinic with their IT issues. One of the providers has encryption problems with two collegues; she can encrypt to them but can’t read any encrypted messages from them. With everyone else in the organization, encryption works fine. Everyone is using Outlook 2007 and has a Comodo free email certificate. Any ideas?

2

Hi,

Have you checked out the support FAQs?

https://support.comodo.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=32&pcid=96&nav=0,96

It sounds like the user does not have the ‘other peoples’ certificate stored against the contact details in Outlooks address book.

Garry