Author Topic: WebInspector Account Locked  (Read 1153 times)

Offline UH-LiamM

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WebInspector Account Locked
« on: February 28, 2019, 07:45:18 AM »
Hello there,

Can someone please assist me with my clients account, they've been locked out for too many failed login attempts and we can no longer run a PCI Scan on their website.
I have been calling and been making livechats on various sites regarding this issue and no one can help me.

Kind Regards,

Liam Murray

Offline Slav

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Re: WebInspector Account Locked
« Reply #1 on: February 28, 2019, 12:11:40 PM »
Hello, Liam
Can you please explain where exactly they were banned. On what URL?

Offline UH-LiamM

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Re: WebInspector Account Locked
« Reply #2 on: February 28, 2019, 12:22:53 PM »
Hello Slav,

My client was banned at this address: https://pci.webinspector.com/sas/login.jsp

Do you think we can have a call/or private message regarding this issue so we can get this resolved? My Client is being penalized by PayPal as they're not compliant at the moment.

Offline Slav

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Re: WebInspector Account Locked
« Reply #3 on: February 28, 2019, 12:41:22 PM »
I'm not handle that entry point. Is customer has active license for PCI scan?

Offline UH-LiamM

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  • Posts: 3
Re: WebInspector Account Locked
« Reply #4 on: March 04, 2019, 04:38:35 AM »
Hello there,

I've purchased another license for testing purposes and this hasn't worked. It's doing the same.

I can also confirm that the license is active.

 

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