Author Topic: is webinspector working?  (Read 4349 times)

Offline klever

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is webinspector working?
« on: October 20, 2018, 04:51:51 PM »
I ordered one month of service, and added a website.

manually started the scan process, but it's still in progress of scaning, 6 hours taken.

Offline JamesLawrence

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Re: is webinspector working?
« Reply #1 on: October 22, 2018, 01:26:44 AM »
Hi Klever,
 
Please explain the issue in detail, it would be helpful to fix it.

Kind Regards,
James Lawrence.

Offline klever

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Re: is webinspector working?
« Reply #2 on: October 22, 2018, 01:31:24 AM »
Hi Klever,
 
Please explain the issue in detail, it would be helpful to fix it.

Kind Regards,
James Lawrence.

I added my website on October 20th, then scan was started 2 days ago, but it has not ever finished.

On this page, https://app.webinspector.com/alert/site_conf/trustlogo/status?id=5775

It says,

Your website has not been scanned yet.

Offline JamesLawrence

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Re: is webinspector working?
« Reply #3 on: October 22, 2018, 06:48:31 AM »
Hi Klever,

Kindly provide me the complete screenshot with the website details of the above said issue you are facing.

Regards,
James Lawrence.

Offline klever

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Re: is webinspector working?
« Reply #4 on: October 22, 2018, 06:58:25 AM »
Hi Klever,

Kindly provide me the complete screenshot with the website details of the above said issue you are facing.

Regards,
James Lawrence.


I sent you a private message, please check your inbox.

Offline JamesLawrence

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Re: is webinspector working?
« Reply #5 on: October 22, 2018, 08:19:47 AM »
Hi Klever,

We are working on the issue, will get back to you soon with a solution.

Regards,
James Lawrence.

Offline JamesLawrence

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Re: is webinspector working?
« Reply #6 on: October 23, 2018, 12:45:34 AM »
Hi Klever,

Please remove the website and re-add it using the wizard. It will help.

Regards,
James Lawrence.

Offline klever

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Re: is webinspector working?
« Reply #7 on: October 23, 2018, 01:02:33 AM »
done as you told, let's wait and see the results.

thanks for help.

Offline klever

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Re: is webinspector working?
« Reply #8 on: October 23, 2018, 03:17:07 PM »
Hi Klever,

Please remove the website and re-add it using the wizard. It will help.

Regards,
James Lawrence.

It dosen't help anything, the scan is still processing.

Offline klever

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Re: is webinspector working?
« Reply #9 on: October 24, 2018, 08:34:44 AM »
Hi Klever,

Please remove the website and re-add it using the wizard. It will help.

Regards,
James Lawrence.

I removed my website, then add it back again after a while.

but once I added it, the page shows it is scanning.

It seems that the previos scan process was hanged and is not abort,

Offline JamesLawrence

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Re: is webinspector working?
« Reply #10 on: October 24, 2018, 09:43:09 PM »
Hi Klever,
We are investigating the issue.

Regards,
James Lawrence

Offline klever

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Re: is webinspector working?
« Reply #11 on: October 26, 2018, 03:10:48 PM »
Hi Klever,
We are investigating the issue.

Regards,
James Lawrence

I removed my website, then added another different domain,

but the scan is not started yet, after a few days passed.

Offline klever

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Re: is webinspector working?
« Reply #12 on: October 28, 2018, 10:47:57 PM »
Hi Klever,
We are investigating the issue.

Regards,
James Lawrence

Scanning has not started yet after 4 days, is there anyone resolving this issue?

It's a paid plan but it's not working, what should I do?

Offline JamesLawrence

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Re: is webinspector working?
« Reply #13 on: October 29, 2018, 02:27:19 AM »
Hi Klever,

Sorry for the inconvenience caused. We are investigating your issue, we will update soon.

Regards,
James Lawrence.

Offline klever

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Re: is webinspector working?
« Reply #14 on: November 01, 2018, 10:04:10 PM »
Hi Klever,

Sorry for the inconvenience caused. We are investigating your issue, we will update soon.

Regards,
James Lawrence.

Scan was started on 2018-10-30 and successfully finished, but it only do scan on 2018-10-30, not daily as settings.

 

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