Author Topic: Report Problems With Valkyrie File Verdict Service - 2021  (Read 13727 times)

Offline pio

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Re: Report Problems With Valkyrie File Verdict Service - 2019
« Reply #15 on: November 11, 2019, 08:51:45 PM »
Hey Guys,

Since signature recognition has been added, but the Human Expert analysis is still specified as CLEAN, I wanted to re-analyze the following file. Although the file has apparently already been uploaded to Valkyrie, a reanalysis such as a re-upload of the original file is not possible.

I always get an error message, which can be seen in the attached screenshot. This error also occurs with other files.

>>> https://valkyrie.comodo.com/get_info?sha1=e74e2b72d85e12d6e6215f9a4e8ea491a79e765e

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Offline Dharshu

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Re: Report Problems With Valkyrie File Verdict Service - 2019
« Reply #16 on: November 13, 2019, 09:20:13 AM »
Hi pio,

Thank you for Reporting, We are checking in it.

Regards,
PD

Offline pio

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Re: Report Problems With Valkyrie File Verdict Service - 2019
« Reply #17 on: December 23, 2019, 12:03:58 AM »
Hey,

files newly uploaded to Valkyrie no longer appear in my "Your Recent Analysis Requests" section.

Please take a look at this.

Thanks!

Best Regards!
Pio
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Offline Dharshu

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Re: Report Problems With Valkyrie File Verdict Service - 2019
« Reply #18 on: December 23, 2019, 11:03:02 AM »
Hello pio,

Thank you for reporting,We are checking in it.

Regards,
PD

Offline pio

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Re: Report Problems With Valkyrie File Verdict Service - 2019
« Reply #19 on: January 02, 2020, 05:04:57 AM »
Hello pio,

Thank you for reporting,We are checking in it.

Regards,
PD

Hi Dharshu,

works fine again!  :-TU

Thanks!

Best Regards,
Pio
« Last Edit: January 02, 2020, 05:11:38 AM by pio »
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Offline megaherz33

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Re: Report Problems With Valkyrie File Verdict Service - 2020
« Reply #20 on: February 07, 2020, 02:41:18 PM »
It takes a long time to analyze files, it does not work.

https://valkyrie.comodo.com/
https://verdict.valkyrie.comodo.com/

I've been waiting for the verdict for an hour
« Last Edit: February 07, 2020, 02:53:26 PM by megaherz33 »


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Offline Dharshu

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Re: Report Problems With Valkyrie File Verdict Service - 2020
« Reply #21 on: February 08, 2020, 09:05:05 AM »
Hi megaherz33,

Thank you for reporting.
We will check this and could you please share some samples for testing.

Kind Regards,
PD

Offline Dharshu

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Re: Report Problems With Valkyrie File Verdict Service - 2020
« Reply #22 on: February 11, 2020, 02:58:20 AM »
It takes a long time to analyze files, it does not work.

https://valkyrie.comodo.com/
https://verdict.valkyrie.comodo.com/

I've been waiting for the verdict for an hour
Hello megaherz33,

It's working fine and could you please re-check it and notify me.

Kind Regards,
PD

Offline megaherz33

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Re: Report Problems With Valkyrie File Verdict Service - 2020
« Reply #23 on: February 12, 2020, 04:32:53 PM »
Hi,
Again the same problems. Why is that? I inform you, they fix it, after a short time the problem again.

Already enrages, to be honest.
« Last Edit: February 12, 2020, 04:53:03 PM by megaherz33 »


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Offline Dharshu

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Re: Report Problems With Valkyrie File Verdict Service - 2020
« Reply #24 on: February 13, 2020, 06:34:29 AM »
Hello megaherz33,

As we checked in our environment it's working in both the sites but in the https://valkyrie.comodo.com/ sometimes it works,sometimes it takes time for analysis.For example - a 14MB file takes to analysed for 6 mins.But from your side as you says it does not works May be the delay is due to the location issue.
So could you please confirm your location? Let me discuss with our developing team members.

Kind Regards,
PD

Offline megaherz33

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Re: Report Problems With Valkyrie File Verdict Service - 2020
« Reply #25 on: February 13, 2020, 08:25:05 AM »
Hello megaherz33,

As we checked in our environment it's working in both the sites but in the https://valkyrie.comodo.com/ sometimes it works,sometimes it takes time for analysis.For example - a 14MB file takes to analysed for 6 mins.But from your side as you says it does not works May be the delay is due to the location issue.
So could you please confirm your location? Let me discuss with our developing team members.

Kind Regards,
PD

Hi,
Now Verdic.Valkyrie is fast.
Valkyrie with a delay. I am in Russia, the city of Moscow.


Windows 10 Pro x64 Build 19043.962 (21H1)
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Offline Dharshu

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Re: Report Problems With Valkyrie File Verdict Service - 2020
« Reply #26 on: February 13, 2020, 10:12:23 AM »
Hi,
Now Verdic.Valkyrie is fast.
Valkyrie with a delay. I am in Russia, the city of Moscow.

Hello megaherz33,

Thank you.I will check this with our dev team.

Kind Regards,
PD

Offline Dharshu

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Re: Report Problems With Valkyrie File Verdict Service - 2020
« Reply #27 on: February 15, 2020, 10:30:01 AM »
Hello megaherz33,

I have forwarded this issue to our developing team member and they are working in it.

Kind Regards,
PD

Offline megaherz33

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Re: Report Problems With Valkyrie File Verdict Service - 2020
« Reply #28 on: February 23, 2020, 03:06:16 PM »
Error, the second day already.


Windows 10 Pro x64 Build 19043.962 (21H1)
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Offline Dharshu

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Re: Report Problems With Valkyrie File Verdict Service - 2020
« Reply #29 on: February 25, 2020, 07:20:28 AM »
Hello megaherz33,

This might be an temporary issue so could you please re-check it.
Have a nice day.

Kind Regards,
PD

 

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