Author Topic: Can't login to paid account since yesterday  (Read 6806 times)

Offline angelrem

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Can't login to paid account since yesterday
« on: December 31, 2012, 04:59:46 AM »
CTC was working fine until yesterday evening, then nothing. Tried changing password to no avail. Also, when I login to my Comodo account and click on the TrustConnect tab, it says "Sign Up"...but I already have it. Tried signing up again thinking maybe a problem with PayPal automated payments, but no. Also checked my ZoneAlarm settings. Still nothing.

Message below:
Quote
2012-12-31 10:47:04 HTTP code = 200 dest = 0 proxy = ''
Mon Dec 31 10:47:05 2012 OpenVPN 2.1.1 i686-pc-mingw32 [SSL] [LZO2] [PKCS11] built on Dec 11 2009
Mon Dec 31 10:47:06 2012 WARNING: Make sure you understand the semantics of --tls-remote before using it (see the man page).
Mon Dec 31 10:47:06 2012 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
Mon Dec 31 10:47:06 2012 LZO compression initialized
Mon Dec 31 10:47:06 2012 Attempting to establish TCP connection with 91.212.12.68:443
Mon Dec 31 10:47:06 2012 TCP connection established with 91.212.12.68:443
Mon Dec 31 10:47:06 2012 TCPv4_CLIENT link local: [undef]
Mon Dec 31 10:47:06 2012 TCPv4_CLIENT link remote: 91.212.12.68:443
Mon Dec 31 10:47:07 2012 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this
Mon Dec 31 10:47:10 2012 [ComodoVPNS-3] Peer Connection Initiated with 91.212.12.68:443
Mon Dec 31 10:47:13 2012 AUTH: Received AUTH_FAILED control message
Mon Dec 31 10:47:13 2012 SIGTERM[soft,auth-failure] received, process exiting
« Last Edit: December 31, 2012, 05:20:44 AM by angelrem »

Offline dlimonov

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  • Posts: 142
Re: Can't login to paid account since yesterday
« Reply #1 on: December 31, 2012, 06:29:02 AM »
Hello,

It seems like there is an issue with your account.
I would recommend you contact the support: https://support.comodo.com/index.php?_m=tickets&_a=submit  (select TrustConnect department).

Offline BDev

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  • Posts: 4
Re: Can't login to paid account since yesterday
« Reply #2 on: January 07, 2013, 10:01:28 AM »
Same here and I'm still waiting for someone decides to solve the problem...

 

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