Author Topic: Can't Connect to TrustConnect  (Read 10199 times)

Offline korsurr

  • Newbie
  • *
  • Posts: 2
Can't Connect to TrustConnect
« on: June 30, 2012, 08:09:15 PM »
Greetings,

I would greatly appreciate if anyone could assist me with this trouble I'm having.  When I try to connect to TrustConnect, I am unable to do so - as of yesterday.  I have tried changing my password, using different combinations of my username or email, and reinstalling numerous times to no success.  Here is what happens:

Sat Jun 30 17:04:46 2012 OpenVPN 2.1.1 i686-pc-mingw32 [SSL] [LZO2] [PKCS11] built on Dec 11 2009
Sat Jun 30 17:04:47 2012 WARNING: Make sure you understand the semantics of --tls-remote before using it (see the man page).
Sat Jun 30 17:04:47 2012 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
Sat Jun 30 17:04:47 2012 LZO compression initialized
Sat Jun 30 17:04:47 2012 Attempting to establish TCP connection with 69.93.174.106:443
Sat Jun 30 17:04:47 2012 TCP connection established with 69.93.174.106:443
Sat Jun 30 17:04:47 2012 TCPv4_CLIENT link local: [undef]
Sat Jun 30 17:04:47 2012 TCPv4_CLIENT link remote: 69.93.174.106:443
Sat Jun 30 17:04:48 2012 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this
Sat Jun 30 17:05:13 2012 [ComodoVPNS-2] Peer Connection Initiated with 69.93.174.106:443
Sat Jun 30 17:05:17 2012 AUTH: Received AUTH_FAILED control message
Sat Jun 30 17:05:17 2012 SIGTERM[soft,auth-failure] received, process exiting

Thank you very much in advance! :)

Offline vadim

  • Comodo's Hero
  • *****
  • Posts: 339
Re: Can't Connect to TrustConnect
« Reply #1 on: July 02, 2012, 10:31:10 AM »
Greetings,

I would greatly appreciate if anyone could assist me with this trouble I'm having.  When I try to connect to TrustConnect, I am unable to do so - as of yesterday.  I have tried changing my password, using different combinations of my username or email, and reinstalling numerous times to no success.  Here is what happens:

Thank you very much in advance! :)

You can't connect because of authorisation failed. You may use wrong login/password,  your licence can be expired or your account can be blocked.

First check your TrustConnect service login/password on the Comodo account system page. Then you need contact Comodo support and provide them your TC login and licence.

--
Vadim Lvovskiy
Development Manager
COMODO Group Inc.

Offline korsurr

  • Newbie
  • *
  • Posts: 2
Re: Can't Connect to TrustConnect
« Reply #2 on: July 04, 2012, 12:03:33 AM »
Okay thank you for your reply and information.  I have verified my password is correct by signing into my Comodo account and checking my TrustConnect password... it still does not work.  I have submitted a ticket a few days ago with this information and have not received a response yet.  Do you know how long it usually takes?  Thank you!

Offline vadim

  • Comodo's Hero
  • *****
  • Posts: 339
Re: Can't Connect to TrustConnect
« Reply #3 on: July 05, 2012, 03:04:56 AM »
Okay thank you for your reply and information.  I have verified my password is correct by signing into my Comodo account and checking my TrustConnect password... it still does not work.  I have submitted a ticket a few days ago with this information and have not received a response yet.  Do you know how long it usually takes?  Thank you!

If you still don't get a response, please send me your TC login in the private message. I'll contact support directly.
--
Vadim Lvovskiy
Development Manager
COMODO Group Inc.

 

Free Endpoint Protection
Seo4Smf 2.0 © SmfMod.Com Smf Destek