Author Topic: Opening Tickets via email  (Read 676 times)

Offline ccasalicchio

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  • Posts: 1
Opening Tickets via email
« on: August 13, 2018, 06:56:45 PM »
Hello colleagues,

I have setup the default System Email account, and am able to update tickets by emailing the same address. But, when I try to open a new ticket via email, nothing happens. Can anyone tell me if I'm missing something?

Reference
Email - Users can create tickets by sending an email to the default 'System Email' for the help desk.
https://help.comodo.com/topic-289-1-625-7854-.html

Offline Huntokar

  • Comodo's Hero
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  • Posts: 436
Re: Opening Tickets via email
« Reply #1 on: August 14, 2018, 01:58:24 AM »
Hi ccasalicchio,

If you goto the COMODO One forum https://c1forum.comodo.com/ you will be able to get some very specific help for your question.

On that forum, if it cannot be solved easily then the support team normally contact you via e-mail to help resolve any issue directly with you.
« Last Edit: August 14, 2018, 05:34:30 AM by Huntokar »
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