Author Topic: "Not found User by Token" when trying to deploy on iPhone  (Read 1487 times)

Offline Redstraw

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"Not found User by Token" when trying to deploy on iPhone
« on: May 03, 2015, 09:49:31 AM »
After creating a user and trying to enroll a iPhone, I have received the email sent by noreplies[at]cmdm.comodo.com. But after I click the enroll device link(For iOS(Apple) device) on my iPhone, a error messge shows that "Not found User by Token".  How to solve this issue? Thank you very much.

Offline ilkers

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Re: "Not found User by Token" when trying to deploy on iPhone
« Reply #1 on: May 03, 2015, 11:13:36 AM »
Hi,

looks like your token expired. You can send a new token with new email and try that one.

Best regards,
Ilker

Offline Redstraw

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Re: "Not found User by Token" when trying to deploy on iPhone
« Reply #2 on: May 04, 2015, 08:08:24 AM »
Hi,

looks like your token expired. You can send a new token with new email and try that one.

Best regards,
Ilker

Hi, Ilkers.

Thank you for your kind help, I have installed the profile on my iPhone successfully by clicking the enroll device link(For iOS).

But I have encountered another issue after installing the CMDM, it shows that"Your device is not enrolled". The screenshots are attached.

iOS version: 8.1(Jailbroken)

BR,
Redstraw.

[attachment deleted by admin]
« Last Edit: May 04, 2015, 08:12:31 AM by Redstraw »

Offline ilkers

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Re: "Not found User by Token" when trying to deploy on iPhone
« Reply #3 on: May 05, 2015, 04:23:09 PM »
Hi,

Please tap on green shortcut that is on your applist to enroll your application as well.

https://help.comodo.com/topic-214-1-521-7580-Downloading-and-Installing-CMDM-Client-for-iOS-Devices.html

I am adding screen shot to show exact icon. Please check.

[attachment deleted by admin]

Offline Redstraw

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Re: "Not found User by Token" when trying to deploy on iPhone
« Reply #4 on: May 06, 2015, 12:30:45 AM »
Hi,

Please tap on green shortcut that is on your applist to enroll your application as well.

https://help.comodo.com/topic-214-1-521-7580-Downloading-and-Installing-CMDM-Client-for-iOS-Devices.html

I am adding screen shot to show exact icon. Please check.

Hi,

But there is no such a green shortcut on my iPhone applist. Only a CMDM shortcut there.

Offline ilkers

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Re: "Not found User by Token" when trying to deploy on iPhone
« Reply #5 on: May 08, 2015, 09:21:21 AM »
Hi Redstraw,

I believe something went wrong there. Would you mind deleting your device from console and also the CMDM application from your device and try again?

Ilker

 

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