Author Topic: Can not log in to cCloud.com  (Read 1968 times)

Offline clanr

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Can not log in to cCloud.com
« on: October 20, 2013, 11:39:16 AM »
Hi, I like to report a problem. I can not log into cCloud. I already have an account and when I log in, it shows error massage 231: Expired account. The subscription needs to be renewed.

So I turn to web page. I log in ccloud.com and normally it said my account is expired.

I click "Renew your subscription today!" and I chose 10GB free account.

1. I entered my username and password ( that I used so far ) and it said that account already exist ( and it not let me in to my cloud )

2. then I chose "Already have an account? Sign in" but then take me back to begging when it said that my account is expired.

How can I go to my cloud ?

Offline Emanuel Sescu

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Re: Can not log in to cCloud.com
« Reply #1 on: October 20, 2013, 11:54:50 AM »
Hi,

What is your username?

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Emanuel Sescu
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Offline clanr

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Re: Can not log in to cCloud.com
« Reply #2 on: October 20, 2013, 12:12:24 PM »
Hi,

What is your username?


My user name is my email address. I send you on your email just now ( don't want to expose it here ).

Offline Emanuel Sescu

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Re: Can not log in to cCloud.com
« Reply #3 on: October 20, 2013, 12:31:56 PM »
Try now please.
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Emanuel Sescu
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Offline clanr

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Re: Can not log in to cCloud.com
« Reply #4 on: October 20, 2013, 12:44:22 PM »
Now it works. Thanks Mr. Emanuel. And since I have you "online" I would ask you, will I get also those 10GB as I see that Comodo offers in new version for free. As I see I still have only 5GB. ( I know, we are never satisfied :)

Offline Emanuel Sescu

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Re: Can not log in to cCloud.com
« Reply #5 on: October 20, 2013, 12:51:40 PM »
To get 10GB for free you can either create a new account with a different email address or you can send an email to support[at]comodo.com and request them to change your subscription type from 5GB free to 10GB free.

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Emanuel Sescu
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Offline clanr

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Re: Can not log in to cCloud.com
« Reply #6 on: October 20, 2013, 12:56:09 PM »
I will. Thank you very much.

Best regards

 

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