Author Topic: Scan hangs during Initial Full Scan  (Read 10451 times)

Offline china_pearl

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  • Posts: 3
Scan hangs during Initial Full Scan
« on: December 24, 2011, 04:24:49 AM »
Hi all,

I just discovered the whole range of products Comodo offers and I am pretty quite excited to try them out.  I downloaded and installed Antivirus for Mac OS X and trying it out, but I'm having issues with the initial full scan.

The scan has been running for 5 hours or so and my entire system is closed to being locked up -- I get the color spinning wheel, everything takes about 5-10 minutes to execute... The scan started off running really quickly: 480,000+ files in about 25 mintues.  Then it got stuck at this one m4p file.  The entire system became unresponsive (or really really really slow).  The only thing is still working somewhat normal is the mouse cursor (it still moves smoothly when I move it around).

Stopping or pausing the scan via the app has no effect.  Mac's Force quit shortcut does not work either.

I did't have any problem installing the software -- it did hang for a little bit during update but it got out of it.

I'm using OS X Lion (10.7.2), could that be the cause of the issue?

I also have a couple other AV (Sophos and Intego Virus Barrier), as well as Little Snitch, installed, and may be those are causing problems too?

Any help would be greatly appreciated.

Offline wasgij6

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Re: Scan hangs during Initial Full Scan
« Reply #1 on: December 24, 2011, 04:30:59 AM »
only run one on access antivirus at a time. running more than one will cause issues
| Win 10 Pro (x64) | UAC Disabled | CCAV | Intel i7 4770k | Asus Maximus VI Formula Mobo | Asus GeForce GTX 780 | G.Skill TridentX 32gb RAM | Samsung 850 Pro SSD |

Offline china_pearl

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  • Posts: 3
Re: Scan hangs during Initial Full Scan
« Reply #2 on: December 24, 2011, 10:17:52 PM »
Thanks for the heads-up about running multiple on-access scans -- I was hoping it wouldn't be an issue since Sophos and Intego are running smoothly together...  I turned off the on-access scans of the other AVs and even uninstalled and reinstalled Comodo...  It's still no good.  The scan still hanged, and the machine froze with the spinning beach ball.

It's either Comodo is not quite Lion compatible (after all, it doesn't say it is on the download page), or it just doesn't do well with all other AVs on the machines...

I was really hoping I could use Comodo along with my other AVs since it did catch something the other didn't (or it could have been false alarm, but anyways...), but I guess I'll have to pass at least for now...

Has anyone else run Comodo with other AVs successfully?  Thoughts?  Comments?  Suggestions?

Offline dimdur

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  • Posts: 4
Re: Scan hangs during Initial Full Scan
« Reply #3 on: January 04, 2012, 08:57:25 PM »
I am experiencing the same issue.

Running CAVM ver 1.1.214829.106
Lion 10.7.2 11C74
late-2009 iMac

Comodo runs very quick - up to 450K objects scanned in first 10 mins or so - then gets stuck and after 15-20 min of spinning rainbow ball quits with an error report regarding a time-out. And it is at a different spot every time - so I do not think it is a particular file causing this. System does become very unresponsive and slllloooooowwwwww.

I do not have any other AV products running.

Here is an excerpt from system error log:

Process:         COMODO Scanner [1054]
Path:            /Library/Application Support/Comodo/*/COMODO Scanner.app/Contents/MacOS/COMODO Scanner
Identifier:      com.COMODO.COMODO-Scanner
Version:         1.1.214829.106 (1.1.214829.106)
Code Type:       X86-64 (Native)
Parent Process:  Agent [483]

Date/Time:       2012-01-04 20:55:05.530 -0500
OS Version:      Mac OS X Server 10.7.2 (11C74)
Report Version:  9

Interval Since Last Report:          361200 sec
Crashes Since Last Report:           -103
Per-App Interval Since Last Report:  9756 sec
Per-App Crashes Since Last Report:   5
Anonymous UUID:                      5E92D604-5E10-48C3-8C8F-A680824E8233

Crashed Thread:  4

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
objc[1054]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInvalidReceivePortException', reason: 'connection went invalid while waiting for a reply because a mach port died'
*** First throw call stack:
(
   0   CoreFoundation                      0x00007fff925a9286 __exceptionPreprocess + 198
   1   libobjc.A.dylib                     0x00007fff90d27d5e objc_exception_throw + 43
   2   CoreFoundation                      0x00007fff925a90ba +[NSException raise:format:arguments:] + 106
   3   CoreFoundation                      0x00007fff925a9044 +[NSException raise:format:] + 116
   4   Foundation                          0x00007fff908c5cec -[NSConnection sendInvocation:internal:] + 2440
   5   CoreFoundation                      0x00007fff925962b4 ___forwarding___ + 756
   6   CoreFoundation                      0x00007fff92595f48 _CF_forwarding_prep_0 + 232
   7   COMODO Scanner                      0x000000010000aa19 -[ThreatDataSource groupMalware:] + 83
   8   COMODO Scanner                      0x0000000100004c22 -[CAVScanWindowController receiveMalwareObjects] + 154
   9   Foundation                          0x00007fff908ff7fe -[NSThread main] + 68
   10  Foundation                          0x00007fff908ff776 __NSThread__main__ + 1575
   11  libsystem_c.dylib                   0x00007fff993778bf _pthread_start + 335
   12  libsystem_c.dylib                   0x00007fff9937ab75 thread_start + 13
)
 
terminate called throwing an exception
abort() called

Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib           0x00007fff9235967a mach_msg_trap + 10
1   libsystem_kernel.dylib           0x00007fff92358d71 mach_msg + 73
2   com.apple.CoreGraphics           0x00007fff99a9a853 _CGSGetWorkspace + 74
3   com.apple.AppKit                 0x00007fff964635ee +[_NSWindowFullScreenTransition _fullScreenInstanceInWorkspace:] + 47
4   com.apple.AppKit                 0x00007fff95cb7e6c _NXLayoutRectForScreen + 210
5   com.apple.AppKit                 0x00007fff95cb7aad -[NSWindow _stringWithSavedFrameAdjustingForToolbar:] + 48
6   com.apple.AppKit                 0x00007fff95cb85ef -[NSWindow _copyPublicPersistentUIInfo] + 60
7   com.apple.AppKit                 0x00007fff95cb6eea recursivelyEncodeInvalidPersistentState + 668
8   com.apple.AppKit                 0x00007fff95cb51f4 -[NSPersistentUIManager flushAllChangesOptionallyWaitingUntilDone:updatingSnapshots:] + 1128
9   com.apple.AppKit                 0x00007fff95cb4d5e -[NSPersistentUIManager flushPersistentStateAndClose:waitingUntilDone:] + 182
10  com.apple.AppKit                 0x00007fff95cb4c3c __-[NSPersistentUIManager acquireDirtyState]_block_invoke_1 + 53
11  libdispatch.dylib                0x00007fff968712b6 _dispatch_source_invoke + 635
12  libdispatch.dylib                0x00007fff9686df77 _dispatch_queue_invoke + 71
13  libdispatch.dylib                0x00007fff9686e6f7 _dispatch_main_queue_callback_4CF + 257
14  com.apple.CoreFoundation         0x00007fff9253e4dc __CFRunLoopRun + 1724
15  com.apple.CoreFoundation         0x00007fff9253dae6 CFRunLoopRunSpecific + 230
16  com.apple.HIToolbox              0x00007fff911c03d3 RunCurrentEventLoopInMode + 277
17  com.apple.HIToolbox              0x00007fff911c758f ReceiveNextEventCommon + 181
18  com.apple.HIToolbox              0x00007fff911c74ca BlockUntilNextEventMatchingListInMode + 62
19  com.apple.AppKit                 0x00007fff95c5a3f1 _DPSNextEvent + 659
20  com.apple.AppKit                 0x00007fff95c59cf5 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
21  com.apple.AppKit                 0x00007fff95c5662d -[NSApplication run] + 470
22  com.apple.AppKit                 0x00007fff95ed580c NSApplicationMain + 867
23  com.COMODO.COMODO-Scanner        0x0000000100001cb8 start + 52

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib           0x00007fff9235b7e6 kevent + 10
1   libdispatch.dylib                0x00007fff9686e5be _dispatch_mgr_invoke + 923
2   libdispatch.dylib                0x00007fff9686d14e _dispatch_mgr_thread + 54

Thread 2:: Dispatch queue: NSPersistentUI I/O
0   libsystem_kernel.dylib           0x00007fff9235a6b6 __getattrlist + 10
1   com.apple.CoreServicesInternal   0x00007fff9765ad96 _ZL33corePropertyProviderPrepareValuesPK7__CFURLP11__FileCachePKPK10__CFStringPPKvlSA_PP9__CFError + 482
2   com.apple.CoreServicesInternal   0x00007fff9765740f _ZL22prepareValuesForBitmapPK7__CFURLP11__FileCacheP19_FilePropertyBitmapPP9__CFError + 209
3   com.apple.CoreServicesInternal   0x00007fff97660b84 _FSURLCopyResourcePropertyForKey + 190
4   com.apple.CoreFoundation         0x00007fff9255c875 CFURLCopyResourcePropertyForKey + 133
5   com.apple.CoreFoundation         0x00007fff9255b01e -[NSURL getResourceValue:forKey:error:] + 62
6   com.apple.Foundation             0x00007fff908a8aad -[NSURL(NSURLPathUtilities) URLByAppendingPathComponent:] + 220
7   com.apple.AppKit                 0x00007fff9646c016 -[NSPersistentUIManager writeWindowSnapshot:length:width:height:bytesPerRow:toFile:inDirectory:encryptingWithKey:uuid:checksum:isUserWaitingImpatientlyForThisThingToFinish:] + 110
8   com.apple.AppKit                 0x00007fff96470a04 __-[NSPersistentUIManager _updateSnapshotForWindowNumber:forWindowID:encryptionUUID:encryptionKey:encryptionKeyGeneration:waitUntilDone:]_block_invoke_3 + 295
9   libdispatch.dylib                0x00007fff9686c8ba _dispatch_call_block_and_release + 18
10  libdispatch.dylib                0x00007fff9686e10a _dispatch_queue_drain + 264
11  libdispatch.dylib                0x00007fff9686df66 _dispatch_queue_invoke + 54
12  libdispatch.dylib                0x00007fff9686d760 _dispatch_worker_thread2 + 198
13  libsystem_c.dylib                0x00007fff993793da _pthread_wqthread + 316
14  libsystem_c.dylib                0x00007fff9937ab85 start_wqthread + 13

Thread 3:
0   libsystem_kernel.dylib           0x00007fff9235b192 __workq_kernreturn + 10
1   libsystem_c.dylib                0x00007fff99379594 _pthread_wqthread + 758
2   libsystem_c.dylib                0x00007fff9937ab85 start_wqthread + 13

Thread 4 Crashed:
0   libsystem_kernel.dylib           0x00007fff9235ace2 __pthread_kill + 10
1   libsystem_c.dylib                0x00007fff993797d2 pthread_kill + 95
2   libsystem_c.dylib                0x00007fff9936aa7a abort + 143
3   libc++abi.dylib                  0x00007fff91f907bc abort_message + 214
4   libc++abi.dylib                  0x00007fff91f8dfcf default_terminate() + 28
5   libobjc.A.dylib                  0x00007fff90d281b9 _objc_terminate + 94
6   libc++abi.dylib                  0x00007fff91f8e001 safe_handler_caller(void (*)()) + 11
7   libc++abi.dylib                  0x00007fff91f8e05c std::terminate() + 16
8   libc++abi.dylib                  0x00007fff91f8f1e9 __cxa_rethrow + 88
9   libobjc.A.dylib                  0x00007fff90d27ee6 objc_exception_rethrow + 40
10  com.apple.Foundation             0x00007fff908c60d2 -[NSConnection sendInvocation:internal:] + 3438
11  com.apple.CoreFoundation         0x00007fff925962b4 ___forwarding___ + 756
12  com.apple.CoreFoundation         0x00007fff92595f48 _CF_forwarding_prep_0 + 232
13  com.COMODO.COMODO-Scanner        0x000000010000aa19 -[ThreatDataSource groupMalware:] + 83
14  com.COMODO.COMODO-Scanner        0x0000000100004c22 -[CAVScanWindowController receiveMalwareObjects] + 154
15  com.apple.Foundation             0x00007fff908ff7fe -[NSThread main] + 68
16  com.apple.Foundation             0x00007fff908ff776 __NSThread__main__ + 1575
17  libsystem_c.dylib                0x00007fff993778bf _pthread_start + 335
18  libsystem_c.dylib                0x00007fff9937ab75 thread_start + 13

Thread 5:

Thread 4 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x0000000102d77778  rdx: 0x0000000000000000
  rdi: 0x000000000000620f  rsi: 0x0000000000000006  rbp: 0x0000000102d777a0  rsp: 0x0000000102d77778
   r8: 0x00007fff7f980fb8   r9: 0x0000000102d77208  r10: 0x00007fff9235ad0a  r11: 0xffffff80002d8220
  r12: 0x0000000102bf5bc0  r13: 0x0000000102d78001  r14: 0x0000000102d78000  r15: 0x0000000102d778f0
  rip: 0x00007fff9235ace2  rfl: 0x0000000000000246  cr2: 0x0000000106af8000
Logical CPU: 0

Binary Images:
       0x100000000 -        0x10000ffff +com.COMODO.COMODO-Scanner (1.1.214829.106 - 1.1.214829.106) <19C52966-AE0D-34FF-973D-1BE4AA31F70C> /Library/Application Support/Comodo/*/COMODO Scanner.app/Contents/MacOS/COMODO Scanner
       0x100023000 -        0x100033fff +com.yourcompany.Comodo.CustomUI (1.0 - 1) <E0C53D0D-E9B4-3CFB-BA9C-4A16A98E9133> /Library/Application Support/Comodo/*/COMODO Scanner.app/Contents/Frameworks/Comodo.CustomUI.framework/Versions/A/Comodo.CustomUI


I can provide full log (if needed).

Offline didihala

  • Newbie
  • *
  • Posts: 2
Re: Scan hangs during Initial Full Scan
« Reply #4 on: April 21, 2014, 01:31:00 PM »
Comodo crashes on a full scan on Mac OS X 10.9.2 (Mavericks). This problem has been reported since Jan 2014, why Comodo hasn't fixed this yet?

Thanks.

Here is a partial list of the crash dump:

Process:         COMODO Scanner [26449]
Path:            /Library/Application Support/Comodo/*/COMODO Scanner.app/Contents/MacOS/COMODO Scanner
Identifier:      com.COMODO.COMODO-Scanner
Version:         1.1.214829.106 (1.1.214829.106)
Code Type:       X86-64 (Native)
Parent Process:  Agent [227]
Responsible:     Agent [227]
User ID:         501

Date/Time:       2014-04-20 22:03:42.936 -0700
OS Version:      Mac OS X 10.9.2 (13C64)
Report Version:  11
Anonymous UUID:  B524A8B5-8B90-11FE-0980-7299C0847B55

Sleep/Wake UUID: 3DB1E7BD-5889-437A-8030-63F800AB4B5F

Crashed Thread:  4

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidReceivePortException', reason: 'connection went invalid while waiting for a reply'
terminating with uncaught exception of type NSException
abort() called

Application Specific Backtrace 1:
0   CoreFoundation                      0x00007fff8c24325c __exceptionPreprocess + 172
1   libobjc.A.dylib                     0x00007fff8e611e75 objc_exception_throw + 43
2   CoreFoundation                      0x00007fff8c24310c +[NSException raise:format:] + 204
3   Foundation                          0x00007fff9341f0bf -[NSConnection sendInvocation:internal:] + 2046
4   CoreFoundation                      0x00007fff8c1a11c4 ___forwarding___ + 452
5   CoreFoundation                      0x00007fff8c1a0f78 _CF_forwarding_prep_0 + 120
6   COMODO Scanner                      0x000000010000aa19 -[ThreatDataSource groupMalware:] + 83
7   COMODO Scanner                      0x0000000100004c22 -[CAVScanWindowController receiveMalwareObjects] + 154
8   Foundation                          0x00007fff9340376b __NSThread__main__ + 1318
9   libsystem_pthread.dylib             0x00007fff8efc3899 _pthread_body + 138
10  libsystem_pthread.dylib             0x00007fff8efc372a _pthread_struct_init + 0
11  libsystem_pthread.dylib             0x00007fff8efc7fc9 thread_start + 13

Thread 0:: Dispatch queue: com.apple.main-thread
0   libobjc.A.dylib                  0x00007fff8e62161f objc::DenseMapBase<objc::DenseMap<objc_object*, unsigned long, true, objc::DenseMapInfo<objc_object*> >, objc_object*, unsigned long, objc::DenseMapInfo<objc_object*>, true>::find(objc_object* const&) + 39
1   libobjc.A.dylib                  0x00007fff8e60aa0c _objc_rootReleaseWasZero + 112
2   libobjc.A.dylib                  0x00007fff8e6213fe -[NSObject release] + 14
3   com.apple.Foundation             0x00007fff9342757c invalidateProxy + 511
4   com.apple.Foundation             0x00007fff93427325 -[NSDistantObject dealloc] + 57
5   com.apple.CoreFoundation         0x00007fff8c10e67f CFRelease + 591
6   com.apple.CoreFoundation         0x00007fff8c1218d9 -[__NSArrayM dealloc] + 185
7   com.apple.Foundation             0x00007fff93490aca invalidateConnection + 918
8   com.apple.Foundation             0x00007fff93479451 -[NSConnection invalidate] + 887
9   com.apple.Foundation             0x00007fff93427a88 +[NSConnection _portInvalidated:] + 830
10  com.apple.CoreFoundation         0x00007fff8c211e0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
11  com.apple.CoreFoundation         0x00007fff8c105a6d _CFXNotificationPost + 2893
12  com.apple.Foundation             0x00007fff9339f7ba -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
13  com.apple.Foundation             0x00007fff933ce484 _NSPortDeathNotify + 76
14  com.apple.CoreFoundation         0x00007fff8c1c93ac ____CFMachPortChecker_block_invoke + 204
15  libdispatch.dylib                0x00007fff89e751d7 _dispatch_call_block_and_release + 12
16  libdispatch.dylib                0x00007fff89e722ad _dispatch_client_callout + 8
17  libdispatch.dylib                0x00007fff89e79f03 _dispatch_main_queue_callback_4CF + 333
18  com.apple.CoreFoundation         0x00007fff8c1aa679 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
19  com.apple.CoreFoundation         0x00007fff8c165954 __CFRunLoopRun + 1636
20  com.apple.CoreFoundation         0x00007fff8c1650b5 CFRunLoopRunSpecific + 309
21  com.apple.HIToolbox              0x00007fff8dcc6a0d RunCurrentEventLoopInMode + 226
22  com.apple.HIToolbox              0x00007fff8dcc6685 ReceiveNextEventCommon + 173
23  com.apple.HIToolbox              0x00007fff8dcc65bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
24  com.apple.AppKit                 0x00007fff8afdf3de _DPSNextEvent + 1434
25  com.apple.AppKit                 0x00007fff8afdea2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
26  com.apple.AppKit                 0x00007fff8afd2b2c -[NSApplication run] + 553
27  com.apple.AppKit                 0x00007fff8afbd913 NSApplicationMain + 940
28  com.COMODO.COMODO-Scanner        0x0000000100001cb8 start + 52
.
.
.
.

VM Region Summary:
ReadOnly portion of Libraries: Total=194.0M resident=121.9M(63%) swapped_out_or_unallocated=72.1M(37%)
Writable regions: Total=140.3M written=8408K(6%) resident=19.2M(14%) swapped_out=0K(0%) unallocated=121.1M(86%)
 
REGION TYPE                      VIRTUAL
===========                      =======
CG backing stores                  7980K
CG image                             12K
CG shared images                    212K
CoreServices                        716K
Dispatch continuations             16.0M
Image IO                            440K
Kernel Alloc Once                     8K
MALLOC                             88.9M
MALLOC (admin)                       32K
Memory Tag 242                       12K
STACK GUARD                        56.0M
Stack                              10.1M
VM_ALLOCATE                        16.4M
__DATA                             24.6M
__IMAGE                             528K
__LINKEDIT                         65.6M
__TEXT                            128.3M
__UNICODE                           544K
mapped file                        70.0M
shared memory                         4K
===========                      =======
TOTAL                             486.2M

Model: MacBookPro11,3, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.19f3
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM1024F, 1 TB
USB Device: Internal Memory Card Reader
USB Device: USB Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
 

 

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