Author Topic: AV problem ["The virus scanner is not functioning properly!"]  (Read 1107 times)

Offline haribo

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  • Posts: 1
Hi everyone,
Recently, I downloaded Comodo Antivirus for Mac [Free] from this link https://www.comodo.com/home/internet-security/antivirus-for-mac.php and the Antivirus does not work.
"The virus scanner is not functioning properly!"

I tried to make updates, sometimes the updates do not exceed 33%, sometimes the AV tells me that finished the updates, but after that the message is "The virus database has been updated on NEVER UPDATED".
I can't scan nothing.
I tried to run "Run Diagnostics" to fix the problem, but the problem can't be solved.
What can you suggest to solve this problem?
Best regards.
« Last Edit: May 22, 2018, 05:00:43 AM by haribo »

Offline scanmb

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  • Posts: 1
Re: AV problem ["The virus scanner is not functioning properly!"]
« Reply #1 on: July 28, 2018, 02:09:36 PM »
Hello
I have exactly the same trouble; can't update database (stops at 90 Mos of 412Mos); and if I try to repair, Comodo asked to reboot ; but the trouble (problem ?) is still there.
Somebody for an idea , please ?
Best regards
PS: the file downloads is : Comodo-AV-2016-06-22-v2.2.2.34.dmg and on Mac : High Sierra
(Sorry for my poor English , please)
« Last Edit: August 27, 2018, 05:48:20 AM by scanmb »

Offline Azeddine

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  • Posts: 2
Re: AV problem ["The virus scanner is not functioning properly!"]
« Reply #2 on: October 10, 2018, 02:52:11 PM »
The same problem here:
1) Run diagnostic can't solve the issue,
2) The free version can't scan,
3) The free version doesn't permit any update.

Offline Azeddine

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  • Posts: 2
Re: AV problem ["The virus scanner is not functioning properly!"]
« Reply #3 on: October 13, 2018, 09:29:21 AM »
Problem SOLVED:
1) Uninstall COMODO,
2) Download COMODO again,
3) Go to settings of your MAC and
4) Authorise the Download,
5) Give COMODO access to your HD by writing your password/unlocking access to your HD
6) Efter the new INSTALL and the authorisation to access the HD. Everything would work perfectly.

 

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