Author Topic: AV problem ["The virus scanner is not functioning properly!"]  (Read 1954 times)

Offline haribo

  • Newbie
  • *
  • Posts: 1
Hi everyone,
Recently, I downloaded Comodo Antivirus for Mac [Free] from this link https://www.comodo.com/home/internet-security/antivirus-for-mac.php and the Antivirus does not work.
"The virus scanner is not functioning properly!"

I tried to make updates, sometimes the updates do not exceed 33%, sometimes the AV tells me that finished the updates, but after that the message is "The virus database has been updated on NEVER UPDATED".
I can't scan nothing.
I tried to run "Run Diagnostics" to fix the problem, but the problem can't be solved.
What can you suggest to solve this problem?
Best regards.
« Last Edit: May 22, 2018, 05:00:43 AM by haribo »

Offline scanmb

  • Newbie
  • *
  • Posts: 1
Re: AV problem ["The virus scanner is not functioning properly!"]
« Reply #1 on: July 28, 2018, 02:09:36 PM »
Hello
I have exactly the same trouble; can't update database (stops at 90 Mos of 412Mos); and if I try to repair, Comodo asked to reboot ; but the trouble (problem ?) is still there.
Somebody for an idea , please ?
Best regards
PS: the file downloads is : Comodo-AV-2016-06-22-v2.2.2.34.dmg and on Mac : High Sierra
(Sorry for my poor English , please)
« Last Edit: August 27, 2018, 05:48:20 AM by scanmb »

Offline Azeddine

  • Newbie
  • *
  • Posts: 2
Re: AV problem ["The virus scanner is not functioning properly!"]
« Reply #2 on: October 10, 2018, 02:52:11 PM »
The same problem here:
1) Run diagnostic can't solve the issue,
2) The free version can't scan,
3) The free version doesn't permit any update.

Offline Azeddine

  • Newbie
  • *
  • Posts: 2
Re: AV problem ["The virus scanner is not functioning properly!"]
« Reply #3 on: October 13, 2018, 09:29:21 AM »
Problem SOLVED:
1) Uninstall COMODO,
2) Download COMODO again,
3) Go to settings of your MAC and
4) Authorise the Download,
5) Give COMODO access to your HD by writing your password/unlocking access to your HD
6) Efter the new INSTALL and the authorisation to access the HD. Everything would work perfectly.

Offline lc-system76

  • Newbie
  • *
  • Posts: 3
Re: AV problem ["The virus scanner is not functioning properly!"]
« Reply #4 on: January 11, 2019, 12:38:30 AM »
Hi everyone,
Recently, I downloaded Comodo Antivirus for Mac [Free] from this link https://www.comodo.com/home/internet-security/antivirus-for-mac.php and the Antivirus does not work.
"The virus scanner is not functioning properly!"

I tried to make updates, sometimes the updates do not exceed 33%, sometimes the AV tells me that finished the updates, but after that the message is "The virus database has been updated on NEVER UPDATED".
I can't scan nothing.
I tried to run "Run Diagnostics" to fix the problem, but the problem can't be solved.
What can you suggest to solve this problem?
Best regards.

I have the same problem, then I do the following steps to solve the problem:
1. Go to System Preferences > Security & Privacy, you will see a message regarding to COMODO not allow to access.
2. Click the "ALLOW" button. When you get back to COMODO, you will see the sign now changes to yellow color.
3. It will ask you to update the virus data base, then it will ask you to run virus scan for the 1st time.
When virus scan complete, the sign now is changed to green with a check mark on it. Problem is solved. Good luck !!!

 

Free Endpoint Protection
Seo4Smf 2.0 © SmfMod.Com Smf Destek