Author Topic: whitelisted email still gets Probable warnng  (Read 410 times)

Offline louyo

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whitelisted email still gets Probable warnng
« on: August 01, 2018, 05:41:02 PM »
Shouldn't whitelisted addresses get through without any warnings?

Lou

Offline Willard-UK

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Re: whitelisted email still gets Probable warnng
« Reply #1 on: August 01, 2018, 07:41:12 PM »
I have this as well and asked ages ago about it without a reply from support.

Offline Oytun

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Re: whitelisted email still gets Probable warnng
« Reply #2 on: August 02, 2018, 06:21:30 AM »
Hi Louyo and Willard,

All filtering is disabled on mail sent by white-listed senders to recipients at the selected domain.

The only exception is that mail from a white-listed sender which contains a suspicious attachment will still be blocked UNLESS the 'Suspicious attachment rule' is enabled.

If you need, you can see the details about whitelisting conditions in this help page: https://help.comodo.com/topic-157-1-288-3218-Sender-Whitelist.html

By default, all mails containing suspicious attachments will be quarantined by CASG. If you want all mails from a sender to be whitelisted and received, including those that contain suspicious attachments, you can achieve this by setting a rule with 'Suspicious attachment rule' option.

If you need, you can see the details about setting rules in this help page: https://help.comodo.com/topic-157-1-288-10041-rules.html

I hope these information would be helpful for you. If you receive a warning apart from these conditions, there can be any bug that should be analyzed by our team so that I request from you to reach our support with your CASG account in order to analyze your maillogs.

Regards
Oytun
« Last Edit: August 02, 2018, 06:50:26 AM by Oytun »

Offline louyo

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Re: whitelisted email still gets Probable warnng
« Reply #3 on: August 02, 2018, 09:27:39 AM »
Thank you, I just sent screen shots of one that did not have an attachment.

Lou

Offline Willard-UK

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Re: whitelisted email still gets Probable warnng
« Reply #4 on: August 03, 2018, 03:34:46 AM »
I feel sorry for support as they are being told to quote the manual when I also have examples of emails WITHOUT attachments being marked and have sent these over before with no reply.

Offline louyo

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Re: whitelisted email still gets Probable warnng
« Reply #5 on: August 06, 2018, 12:04:35 PM »
FWIIW, got this from support:
"Our Development team would like to provide an update regarding your previous query. Product team explains all emails first passes a spam filter that determines a probable spam score for any messages. Only after this either a whitelist or blacklist is applied."

I interpret this to mean whitelists don't apply to "probables".

Lou

 

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