Author Topic: Please submit feature/enhancement requests here.  (Read 35679 times)

Offline MichelB

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Please submit feature/enhancement requests here.
« on: November 26, 2012, 07:58:29 AM »
Hi all,

We get a few feature/enhancement requests from time to time which we are going to put in this thread.

If you have a feature/enhancement request please submit it here.

Offline xboxg2

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Re: Please submit feature/enhancement requests here.
« Reply #1 on: December 31, 2012, 04:22:20 PM »
A way for end users to submit spam or not spam via email

Blacklisting/whitelisting emails and domains via email - DONE, well via release/blacklist/whitelist requests
« Last Edit: March 27, 2015, 05:47:02 PM by MichelB »

Offline MichelB

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Re: Please submit feature/enhancement requests here.
« Reply #2 on: December 31, 2012, 05:35:44 PM »
Hi,

Please see my reply to your other post.

Out of curiosity though, why do you want to report "not spam"? You can submit spam by saving the message as an eml file and uploading it to us. Agreed this is quite cumbersome and we are working on improvements.

Whitelisting and blacklisting is already a one-click operation form within a users quarantined items list and from the administrator's quarantine list so that is job done. Blacklisting domains (i.e. *[at]domain.whatever) is a work in progress and will be available soon.

Regards,
Michel.

Offline xboxg2

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Re: Please submit feature/enhancement requests here.
« Reply #3 on: December 31, 2012, 07:05:28 PM »
Yeah that was kind of my reasoning behind asking. A system that works without having to leave the email client. Possibly from the reporting system like xeams.com does it. I dont see anything in the quarantine. Nothing has been marked as spam yet, which to me looks like I would not be able to blacklist from the quarantine.

In regards to the not spam its in relation to the ones that the system is unsure of.

Offline scott2020

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Re: Please submit feature/enhancement requests here.
« Reply #4 on: January 02, 2013, 01:22:27 PM »
Is there a way to do an LDAP sync with an Exchange server?  I may have missed it.  It would be nice to keep Exchange/Active Directory in sync with the gateway users.  Other services I have tried do an LDAP query directly in and we open a firewall port for their IP's, or have an application that runs on a schedule to export and import.

EDIT

Also, as an additional request, being able to see the subject of an email in the log files would be helpful.  Sometimes you can find out a lot about a message just from the subject.

:) DONE :)
« Last Edit: January 08, 2015, 11:04:38 AM by MichelB »

Offline xboxg2

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Re: Please submit feature/enhancement requests here.
« Reply #5 on: January 03, 2013, 01:38:50 PM »
As an admin I can go into the admin panel and modify the whitelist/blacklist. If nothing is in the quarantine I cannot add it to a list. Example a spam gets to a user mailbox so is not in the quarantine I can do nothing there. The user HAS to save the file locally in a specific format, log into the web panel to report it as spam and upload it.

Why not make the log the central point of management where I could click on a log entry and get more details and manage that particular email by blacklisting/whitelisting the address or its domain and the option to release it if its blocked?

 :) DONE :)
« Last Edit: January 08, 2015, 11:04:24 AM by MichelB »

Offline MichelB

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Re: Please submit feature/enhancement requests here.
« Reply #6 on: January 15, 2013, 04:10:21 AM »
Hi scott2020,

We are working on LDAP synchronisation and expect it will be operational by mid February. We won't be going down the in-server application road so we are experimenting with "pull" methods whereby our ASG servers open a secure tunnel to your servers, log in as a user with minimal rights, compares usernames and retrieves modifications and then logs out again.

You will be able to schedule this and of course we will be logging all these transactions.

Subject-line request submitted to the development queue, thanks for that.

Please let me know if you have any other questions.

Regards,
Michel.

Offline MichelB

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Re: Please submit feature/enhancement requests here.
« Reply #7 on: January 15, 2013, 04:15:38 AM »
Hi xboxg2,

Agree completely with your opinion on the spam reporting method, it used to annoy me too before I came to Comodo and it is one of the items in the development list which I am hoping to have done by mid-February's release.

Agree as well about management via the log but this is more architectural in nature as the log is just a display of transactions, there is no meat behind it. We are changing this but are doing so inline with an overhaul of the UI so that features, functions and reports are more coherent. It would be good to have this done by the Feb release but we may have to roll this over to March's release.

Regards,
Michel.

Offline w-e-v

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Re: Please submit feature/enhancement requests here.
« Reply #8 on: January 18, 2013, 12:47:37 PM »
So any plans on allowing users to request blacklisting "from nothing"?
I mean, so far the only way for a user to request blacklisting is if a message has been quarantined. DONE thorough user's ASG portal. user can create a blacklisted sender.

What about a message that bypassed the antispam?
How can a user and/or domain admin user can request blacklisting when a spam was not quarantined? See above :)
« Last Edit: March 27, 2015, 05:49:03 PM by MichelB »

Offline MichelB

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Re: Please submit feature/enhancement requests here.
« Reply #9 on: January 21, 2013, 07:13:45 AM »
Hi w-e-v,

Working backwards...

Quote
What about a message that bypassed the antispam?
How can a user and/or domain admin user can request blacklisting when a spam was not quarantined?

- Report Spam? (I know the current method isn't great but we are fixing that)

Quote
So any plans on allowing users to request blacklisting "from nothing"?
I mean, so far the only way for a user to request blacklisting is if a message has been quarantined.

- Forward the email to the admin and ask that the admin blacklists that address (not scalable across excessive environments but the only other way would be to allow the user access to their own log files and allow them to "request release/blacklist/whitelist" directly from those log files. This means making the log files interactive...)

Let me think on this one for a while though, there may be a better solution.

Regards,
Michel.

Offline w-e-v

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Re: Please submit feature/enhancement requests here.
« Reply #10 on: January 21, 2013, 12:54:04 PM »
[...]but the only other way would be to allow the user access to their own log files and allow them to "request release/blacklist/whitelist" directly from those log files. This means making the log files interactive...

That would request a user to login to the console and do a search (many users are not experienced on how to do a simple search) and obviously look within the results to do the request.

I guess for a user would be much easier to be able to login to the console and go to a section where it says: request blacklisting, so the user type the email address there and the admin would authorize or reject the request. Simple, fast and convenient, isn't it?

Offline MichelB

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Re: Please submit feature/enhancement requests here.
« Reply #11 on: January 22, 2013, 03:57:24 AM »
Hi,

I would prefer if the user could do it directly from the mail client as they are already logged in to that :) As I have mentioned in a previous post to xboxg2, accessing quarantined items directly from the quarantine report is something that's on the "to-do" list once we overhaul the architecture of ASG so there is no reason why we can't add a "Request...." option into that new architecture or display a full log of a user's email (only that user) transactions so that the user can click on a log entry then click on a "Request blacklist" option.

This will also remove some of the administrative burden from the mail admin.

Regards,
Michel.


Offline w-e-v

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Re: Please submit feature/enhancement requests here.
« Reply #12 on: January 22, 2013, 01:07:06 PM »
Thanks for the reply Michel,

I would prefer if the user could do it directly from the mail client as they are already logged in to that
Downside is that there are many mail clients under different OS.

The option to request blacklisting online (not from quarantine list) through the console its always a plus, for 2 good reasons:

1. Software dependency (not good)
Users will have to install something, and the real wonder of ASG: protection with no software, plugins, etc to install anywhere.

2. Further development
Devs will have to develop and maintain the mail client software plugins for many mail clients under different OS (including mobile devices).

Offline MichelB

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Re: Please submit feature/enhancement requests here.
« Reply #13 on: January 24, 2013, 03:45:24 AM »
not necessarily :)

Offline w-e-v

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Re: Please submit feature/enhancement requests here.
« Reply #14 on: January 25, 2013, 09:56:03 AM »
not necessarily :)

I'm interested to see it :)



Another request:

Please make CASG console available for android browser, because right now its showing blank.

 

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