Author Topic: Emergency Inbox / Sending Items  (Read 509 times)

Offline Willard-UK

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Emergency Inbox / Sending Items
« on: December 04, 2017, 03:33:42 AM »
When we moved to Comodo ASG I was lead to believe that in the case of a mail server being down there would be an emergency inbox/mailbox as with our existing provider but I was told this was coming and not ready.  It's been a couple of years now and I would like to ask is it ready and if so when will it be ready?

Offline Oytun

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Re: Emergency Inbox / Sending Items
« Reply #1 on: December 05, 2017, 11:49:45 AM »
Hi Willard-UK,

This feature indeed was implemented for power users in case if archive functionality is used. You can find the necessary information about this at this link:

https://help.comodo.com/topic-157-1-294-6850-Managing-Archived-Mails.html#arc_fwd

In case of disaster (complete server outage) user can login into ASG portal - go to archive and manage his e-mails (forward/reply) in archive (instead of mailserver).

Please note that users has to be a power user (this would allow forwarding e-mail to third-party e-mail address and be able to handle it there) or a member of customized user group which has the forwarding authority as power users.

If you need, you can visit below link for much information about user management and authorization.
https://help.comodo.com/topic-157-1-288-3221-User-Account-Management.html#editing_users

Any other users can only reply meesages from their archieves.

Admin can only delete messages from archive and he/she can not handle e-mails on behalf of user...

I hope these above information would be much helpful for you.

Regards

Oytun Yavuz
Product Manager of Anti Spam Gateway
COMODO

 

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