Author Topic: AVOID THIS COMPANY AT ALL COSTS!  (Read 1722 times)

Offline kelkin

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Re: AVOID THIS COMPANY AT ALL COSTS!
« Reply #15 on: February 05, 2017, 11:43:06 AM »
Figured I'd provide an update...  As I mentioned on this thread, the portal is complaining that I'm unlicensed even after they "fixed" everything for me. I reported it here on 1/20, as well as informed them via my open ticket. It's now 2/5 and guess what? The problem still exists, and they didn't respond to the email I sent them about the issue. I'm in disbelief how this company actually stays in business.
-Keith

Offline ivans

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Re: AVOID THIS COMPANY AT ALL COSTS!
« Reply #16 on: February 08, 2017, 01:50:32 AM »
 :embarassed:
I really understand your frustration and confusion.
I realize that I could not make your experience any better by that but for the sake of clarity let me try to explain logic behind all above events (as far as I could understand it from all above):
1. Initially two licenses were purchased in a different datacenters - this was initial issue which then developed (in many tickets and calls) into
2. Your complain settlement decision was made to reimburse you full value of licenses - this action actually disabled your domain license in US instance
3. All licenses were eventually consolidated in US datacenter but your domain license was disabled as per previous step (this is when you have seen the message that you exceed limit of registered domains)
4. In attempt to fix this issue subscription team generated two brand-new keys for relevant products and this triggered automatic charge request.
5. Since payment was not successful these two new keys were disabled.

So bottom line:
- You do not need to take any actions for now to activate your service
- Billing department is just activated your licenses...

I hope above actions will return your journey back onto normal track and you will enjoy rest of 2017 with great performance of Antispam Gateway!

Offline kelkin

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Re: AVOID THIS COMPANY AT ALL COSTS!
« Reply #17 on: October 31, 2017, 10:06:01 AM »
Just to update anyone who happens to come across this topic, I feel it's only fair to reply with the good and not just the bad. Since the original incident occurred, and they finally figured out how to activate my licensing properly, everything has worked just fine. I haven't had any issues, and I'm happy with the service. I haven't needed to contact support for anything, so I can't comment on if their response time has improved, but I may wind up submitting a ticket today so if I do I will keep everyone apprised of how my new support experience goes.

Thank you to everyone at Comodo for getting things working.
-Keith

Offline panic

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Re: AVOID THIS COMPANY AT ALL COSTS!
« Reply #18 on: October 31, 2017, 06:27:41 PM »
Just to update anyone who happens to come across this topic, I feel it's only fair to reply with the good and not just the bad. Since the original incident occurred, and they finally figured out how to activate my licensing properly, everything has worked just fine. I haven't had any issues, and I'm happy with the service. I haven't needed to contact support for anything, so I can't comment on if their response time has improved, but I may wind up submitting a ticket today so if I do I will keep everyone apprised of how my new support experience goes.

Thank you to everyone at Comodo for getting things working.
-Keith

I'm glad things have worked out for you - finally.

I'd like to thank you for posting the update. While it's not uncommon for subscription/licensing issues to occur (and not just Comodo - let us never speak of JobsPlus again 88)), it's nice to see a client publicly acknowledge a company when they (finally) get it right, even when all they did was what they should have done.

Fingers crossed CASG continues to work well for you.

Cheers,
Ewen :-)
« Last Edit: November 02, 2017, 06:13:30 PM by panic »
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Offline Melih

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Re: AVOID THIS COMPANY AT ALL COSTS!
« Reply #19 on: November 01, 2017, 07:30:11 AM »
Thanks for the update.
It was unacceptable for us to make you wait this long. We have taken further action to improve that.

Offline PepperdotNet

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Re: AVOID THIS COMPANY AT ALL COSTS!
« Reply #20 on: November 02, 2017, 10:56:05 AM »
Let me just say that the existence of this post in the forums impresses me.

Many companies would consider it standard "damage control" to delete any forum posts that even hinted at problems with their products, especially with an inflammatory title such as this one. The fact that it's still here for the whole world to see, after all this time, speaks volumes.
« Last Edit: November 02, 2017, 10:58:34 AM by PepperdotNet »

Offline Melih

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Re: AVOID THIS COMPANY AT ALL COSTS!
« Reply #21 on: November 02, 2017, 11:07:53 AM »
Let me just say that the existence of this post in the forums impresses me.

Many companies would consider it standard "damage control" to delete any forum posts that even hinted at problems with their products, especially with an inflammatory title such as this one. The fact that it's still here for the whole world to see, after all this time, speaks volumes.

We believe in being very open with our users and customers.
We also believe every company will make a mistake at some stage, we are all humans. What differentiates a good company from bad is not whether they make mistakes or not, as we all are guaranteed to make mistakes, but how we deal with those mistakes once we make them.

We choose to say sorry and fix whatever mistake we have made and make the user/customer happy. Only with that can we earn our users/customers' trust.

Melih

 

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