Thank you for your reply, I feel it's necessary for me to say a few things.
1. My hostility and anger is not directed towards you, it's directed at the incompetent support and mismanagement of Comodo's support department I've experienced since the day I signed up. I do appreciate any effort you put forward, especially since you are a volunteer. I was very nice the first few times I contacted support, but enough is enough. If I was actually providing your services as a managed service to my clients, this would have absolutely destroyed my reputation and income.
2. I have no doubt that IF support had the ability to help me, they would have already. The fact that they haven't after all the communication tells me that Comodo management either hasn't provided them with the tools necessary to do their job, or they frankly just don't care about their products and reputation.
3. For the level of service I need, I absolutely could have gotten away with a free account, but I decided that if I'm utilizing a service, especially one worth paying for, I should pay for it since it's the right thing to do. It also was supposed to allow me to contact support should I need it; something I now regret paying for since not only am I not getting the services I'm paying for, I'm also not getting the support that's supposed to be included either. I should be refunded every cent I've paid so far because of this.
4. Here is how this entire situation should have been handled.
ONE phone call to support.
The person who answered the call should have been able to look up my purchases, verify the license keys were never activated on my account, and activate them. Simple, short, and sweet,
The way this has been handled from the very beginning is disgraceful, and management should be completely embarrassed by their entire operation and inability to provide the most basic level of support.