Author Topic: Can't export certificate with Private Key  (Read 5629 times)

Offline Chuckles_net

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Can't export certificate with Private Key
« on: November 20, 2016, 11:17:43 AM »
I'm using the followibg procedure and the Chrome browser to export my certificate.
https://support.comodo.com/index.php?/Default/Knowledgebase/Article/View/1004/0/export-certificates-windows

When I get to step 6, the option to export the Private Key is disabled. What can I do about this? Thanks!

Offline Chuckles_net

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Re: Can't export certificate with Private Key
« Reply #1 on: November 21, 2016, 06:25:38 PM »
Should I send this in as a Tech Support request?

Offline SSL Guru

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Re: Can't export certificate with Private Key
« Reply #2 on: November 22, 2016, 08:26:41 AM »
Hi

That would probably be the best option since no replies.

Garry
“You have to be odd to be number one”
Dr. Seuss

Offline Chuckles_net

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Re: Can't export certificate with Private Key
« Reply #3 on: November 22, 2016, 06:14:23 PM »
Thanks. It might have to do with not collecting the certificate with the same browser I requested it from...

Offline Sal Amander

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Re: Can't export certificate with Private Key
« Reply #4 on: November 23, 2016, 09:16:39 AM »
Thanks. It might have to do with not collecting the certificate with the same browser I requested it from...

That would absolutely play a factor. You MUST collect the certificate with the browser you requested it from.

(If you start with IE, end with IE; Start with Firefox, End with Firefox -- All other browsers are not recommended)

Sorry for the delayed response. I meant to respond earlier.

Offline Chuckles_net

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Re: Can't export certificate with Private Key
« Reply #5 on: November 23, 2016, 07:48:46 PM »
By submitting a ticket, they sent me an email with the directions on how to gather it again. Thanks!

Offline Chuckles_net

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Re: Can't export certificate with Private Key
« Reply #6 on: January 10, 2017, 07:42:00 PM »
That attempt had the same result - no option to save the Private Key.

Offline Sal Amander

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Re: Can't export certificate with Private Key
« Reply #7 on: January 11, 2017, 10:11:30 PM »
That attempt had the same result - no option to save the Private Key.

Neither IE or Firefox would give you an option to directly save the private key a la a regular download. You would export the certificate with it's private key in a PFX/p12 file (PFX for IE, P12 for Firefox) through the browsers (or in some cases, the OS.)

If you collected the certificate on IE, it is possible that you didn't mark the certificate as exportable. (Microsoft only feature) Support should be able to look that information up if you call/email/chat them. I'd give them a ring during normal business hours relative to UK and Eastern US Timezones.

Offline Chuckles_net

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Re: Can't export certificate with Private Key
« Reply #8 on: January 11, 2017, 10:41:47 PM »
Neither IE or Firefox would give you an option to directly save the private key a la a regular download. You would export the certificate with it's private key in a PFX/p12 file (PFX for IE, P12 for Firefox) through the browsers (or in some cases, the OS.)

If you collected the certificate on IE, it is possible that you didn't mark the certificate as exportable. (Microsoft only feature) Support should be able to look that information up if you call/email/chat them. I'd give them a ring during normal business hours relative to UK and Eastern US Timezones.

Thank you!!!

 

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