Author Topic: "Scan My System" application error (3.0.25.378 x32)  (Read 4403 times)

Offline KevinC

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"Scan My System" application error (3.0.25.378 x32)
« on: September 12, 2008, 12:48:31 PM »
When choosing "Scan My System", the program attempts to update the virus signatures; after downloading the updates; then applying the updates, I get:

cfpconfig.exe - Application Error
The instruction at "0x7c91a5d3" referenced memory at "0x29b0ffcf". The memory could not be "written".
Click on OK to terminate the program

This occurs on several computers I manage... all Dell OptiPlex GX110 with Windows XP Pro SP3 32-bit
Operating from an Administrator account
Only other "security" software is CyberSitter version 9

The Scan works if the internet is not connected (it just skips trying to update).  But I have not been able toi update the virus signatures for more than 2 months now... Help!

This same behavior occurs when the firewall is first installed and asks if you want to scan the system...
This is the default configuration with Defense+ enabled.
« Last Edit: September 12, 2008, 01:33:11 PM by KevinC »

Offline KevinC

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Re: "Scan My System" application error (3.0.25.378 x32)
« Reply #1 on: September 12, 2008, 02:03:23 PM »
PROBLEM SOLVED (at least on one machine; will test it on the others)!

CyberSitter Version 9 conflicted with the virus signature updates (but not with the scanning processes).  Simply had to first suspend CyberSitter, then updating went on with no problems.

 

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